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Chapter 6: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mation available:
a)
Contact name and address.
b)
Where and when the unit was purchased.
c)
All of the model information about your unit.
d)
The serial number of your unit.
e)
Any information on the failure, including LEDs that may be illuminated
or error codes displayed.
f)
A description of the protected equipment including model numbers, if
possible.
g)
A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #).
NOTE:
We must
have the model number and the serial number of the product to
issue an RMA #.
h)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Representative about obtaining a
new set. It is important to pack the unit properly in order to avoid damage
in transit. Never use Styrofoam beads for a packing material.
a)
Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside of the package.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
Error Code: E01. UPS is shut-
down.
Symptom / Error Code
Cause / What To Do
The UPS has not been turned on. Press the On/Off/Test button
and release after one beep.
The LCD displays 'off'.
Reset the input circuit breaker by pressing the plunger back in. If
the input circuit breaker trips after UPS restarts, reduce the load
on the UPS.
UPS operates in battery mode
only, even though there is AC
present.
The AC normal icon is illumi-
nated, but there is no output.
Disconnect the computer cable from the UPS, press the On but-
ton. If UPS works normally, the software has control of the UPS.
Charge the batteries for 8-hours and retest. If the runtime is still
less than expected, the batteries may need to be replaced.
UPS does not provide
expected runtime.
The UPS has an internal problem. Call for service.
Fault icon is illuminated and a
constant alarm.
Error Code: E02. Overload
icon is illuminated and a con-
stant alarm.
Check the specifications and remove part of the load. If the UPS
shuts down because of an Overload, the UPS must perform an
Inverter function or a Self Test to clear the Overload Alarm.
The UPS has detected a short-circuit on its output. Check the at-
tached load.
Error Code: E03. UPS is shut-
down.
The transformer and/or the heatsink temperature has exceeded
the safe operating range for the UPS. Check the specifications.
Error Code: E05. Input voltage
and frequency out of range.
The Bypass mode is not available due to the input voltage and
input frequency out of range.
Error Code: E12. DCBUS
OVP Shutdown.
The UPS has an internal fault. Call for service.
Error Code: E13. Fan Fail
Warning.
The fan has either failed or has stopped due to exessive dirt. If the
fan has failed, call for service. If the fan is dirty, use a can of "Canned
Air" to clean the fan.
Error Code: E14. Charger Fail-
ure Warning.
The charger has failed, call for service.
Error Code: E16. SWF icon
is illuminated.
Have a qualified electrician correct the service wiring.
Error Code: E15. Weak/Bad
Battery icon is illuminated.
Check the battery connections, charge the batteries for 8-hours
and retest, or replace the batteries.
Error Code: E17. Low
Battery Warning.
The UPS's battery reserve is low. This condition will continue until
AC returns or the UPS shuts down from battery exhaustion.
Error Code: E18. Low
Battery Capacity.
Error Code: E06. Ambient
Over Temperature Protection.
The internal temperature of the UPS has exceeded the safe oper-
ating range for the UPS. Check the specifications.
Error Code: E11: Inverter/Out-
put Failure Shutdown.
The UPS has an internal fault. Call for service.
The UPS's battery capacity is low. Charge the batteries for 24-
hours.
Chapter 7: Troubleshooting
Error Code: E20. DC BUS
(high/low) failure.
Error Code: E21. DC-DC con-
verter failure.
The UPS has an internal fault. Call for service.
The UPS has an internal fault. Call for service.
Error Code: E22. Output volt-
age abnormal.
The UPS has an internal fault. Call for service.
Error Code: E23. Low battery
DC start shutdown.
The batteries are too low to for the UPS to DC start. Charge the
batteries for 8-hours and retest.
Error Code: E24. RPO Shut-
down.
The UPS has been remotely shutdown by either the software or
SNMP card.
