Minebea Intec Puro Operating Instructions Manual Download

Page: 53 / 61

10 Troubleshooting

The Table lists common problems and possible causes and remedies.

If the problem persists, contact Minebea Intec or your authorized dealer.

Symptom

Possible Cause

Remedy

Cannot turn on

No power to scale

Verify connections and voltage

Poor accuracy

Improper adjustment
Unstable environment

Perform adjustment
Move scale to suitable location

Cannot access mode Mode not enabled

Enter menu and enable mode

Cannot access unit

Unit not enabled

Enter menu and enable unit

Battery icon flashing Low Battery error

Connect the scale to AC power and
charge the battery

[Err 8.1]

Power On Error

Weight reading exceeds Power On Zero
limit

[Err 8.2 ]

Power On Error

Weight reading below Power On Zero
limit

[Err 8.3]

Over Range Error

Weight reading exceeds Overload limit

[Err 8.4]

Under Range Error

Weight reading below Underload limit

[Err 8.5]

Tare out of range

Adjust tare value to be within range

[Err 8.6]

Display overflow

Weight exceeds 6 digits

[Err 9.5]

Calibration data error

Calibration data not present

Busy

Displayed during tare setting, zero set-
ting, printing

[--NO--]

Action not allowed

Function not executed

[CAL E]

Calibration error Unsta-
ble environment Incor-
rect calibration weight

Calibration value outside allowed limits
Move the scale to suitable location Use
correct calibration weight

[REF.ERR]

Unacceptable reference
weight

Reference weight too small. Weight on
the pan is too small to define a valid re-
ference weight. Increase reference
weight

Battery fails to char-
ge fully

Battery is defective

Have battery replaced by Minebea Intec
authorized service dealer.

10.1 Service Information

If the troubleshooting chapter does not resolve or describe your problem, contact your
authorized service agent. Please visit our website http://www.puroscales.com to locate
the office nearest you.

10 Troubleshooting

Weight indicator Puro®

Minebea Intec

EN-51

Summary of Contents for Puro

Page 1: ...ting Instructions 98628 000 62 Edition 1 0 0 11 27 2019 Checked on the basis of Puro scale with software version 2 89 Minebea Intec Bovenden GmbH Co KG Leinetal 2 37120 Bovenden Germany Phone 49 551 309 83 0 Fax 49 551 309 83 190 ...

Page 2: ...ified personnel In correspondence concerning this product the type name and release number serial number as well as all license numbers relating to the product have to be cited Note This document is partially protected by copyright It may not be changed or copied and it may not be used without purchasing or written permission from the copyright owner Minebea Intec The use of this product constitut...

Page 3: ...3 Power supply 7 3 3 1 Battery Power 7 3 4 Connections 8 3 4 1 Connect platform 8 3 4 2 Connect printer 9 3 5 Mounting bracket 9 4 Device description 10 4 1 Operating 10 4 1 1 Display and operating elements 10 5 Operation 13 5 1 Basic Weighing Function 13 5 1 1 Turn on the device 13 5 1 2 Turn off the device 13 5 1 3 Adjust GEO setting 13 5 1 4 Select an application 13 5 2 Application Programs 14 ...

Page 4: ... Procedure 40 7 2 LIN Linearity Calibration Procedure 42 7 3 GEO Geographical Factor Adjustment Procedure 45 7 4 GEO Code Table 47 8 Maintenance repairs cleaning 49 8 1 Repairs 49 8 2 Cleaning 49 8 2 1 Cleaning instructions 49 8 2 2 Cleaning agents 49 9 Disposal 50 10 Troubleshooting 51 10 1 Service Information 51 11 Technical data 52 11 1 Ambient Conditions 52 11 2 Specifications 52 11 3 Accessor...

Page 5: ...nvolved when measures for preventing hazards are not followed DANGER Warning of personal injury DANGER indicates death or severe irreversible personal injury which will occur if the corresponding safety measures are not observed Take the corresponding safety precautions WARNING Warning of hazardous area and or personal injury WARNING indicates that death or severe irreversible injury may occur if ...

Page 6: ...OTICE indicates that damage to property and or the environment may occur if appropriate safety measures are not observed Take the corresponding safety precautions Note User tips useful information and notes Weight indicator Puro 1 Introduction EN 4 Minebea Intec ...

Page 7: ...plug is freely accessible and the power cord is not an obstacle or trip hazard Do not expose the equipment to aggressive chemical vapors or to unnecessarily extreme temperatures moisture or vibration Unplug the device before you connect or disconnect any electronic peripheral devices to or from the interface port Unplug the power cord from the mains supply before cleaning Make sure that no liquid ...

Page 8: ...re operational startup as well as after storage or transport inspect the product visually for signs of mechanical damage The product may not be put into operation if it has visible damage and or is defective Weight indicator Puro 2 Safety instructions EN 6 Minebea Intec ...

Page 9: ...ck on the bottom of the unit then plug the AC power supply into a wall outlet Note Do not use the USB C power supply cable for the PC communication Instead use a standard USB C cable 3 3 1 Battery Power The scale can be used on AC power immediately Allow the battery to charge for 12 hours before using the scale on battery power The Scale will automatically switch to battery operation if there is a...

Page 10: ...ng type or if it is not properly connected Battery is to be replaced only by an authorized Puro service dealer Dispose of battery according to local laws and regulations 3 4 Connections 1 2 3 4 Pos Description 1 Accessory 2 DC IN USB C 3 Printer port 4 LC load cell 3 4 1 Connect platform Connection of an analog Puro platform or a commercially available strain gauge load cell 1 Turn the device off ...

Page 11: ...e indicator and install the knobs Adjust the indicator to the desired angle and tighten the knobs 4 Losen the screws underneath 5 Take the cover off 6 Loosen the cable gland 7 Insert the platform cable through the cable gland 8 Screw the wires of the platform cable tightly into the clamps according to pin assignments 9 Tighten the cable gland 10 Reassemble housing tighten screws and insert rubber ...

Page 12: ...2 Display elements LCD Display 1 2 16 15 14 3 4 5 6 7 8 9 10 11 12 18 17 13 Item Description Item Description 1 Busy 10 Low Average Piece Weight 2 Plus symbol 11 Low Sample Weight 3 Minus symbol 12 Data transfer 4 Zero setting 13 Weight unit 5 Counting 14 Battery charge 6 Weighing 15 Warning symbol 7 Checkweighing 16 Printer Icon 8 Totalizing 17 NET Preset Tare Gross Weight indicator Puro 4 Device...

Page 13: ...Red Weight value upper tolerance limit Green Weight value is within OK range Yellow Weight value lower tolerance limit 4 1 1 3 Operating elements Button Off T Menu M Mode F Unit Primary Function On Zero Tare M Function Print short press 1 second Power on the scale when scale is off Set zero when scale is on Set a tare value Accumulates the weight or display the accumulated information Triggers a f...

Page 14: ...k No short press 1 second Accepts the current setting on the display Exits the user menu Aborts the cali bration in pro gress Advances to the previous digit in input process Moves back to previous menu items Decrement the digit Rejects the current setting on the dis play and advances to the next available setting Advances to the next menu or item Increment the digit Weight indicator Puro 4 Device ...

Page 15: ...dy been initialized it starts with these parameters If the scale is turned ON for the very first time then Applications Weighing plus Totalizing manually are active All elements of the display are shown for 2 seconds Press and hold the Off button until OFF is displayed The device switches off display is dark The display shows OFF for about 1 second Press and hold the Mode F button If the Mode F bu...

Page 16: ...ode check count mode Applications Totalization Auto Tare and Automatic Print can be activated via Menu OP FUNC A TARE Auto Tare TOT SET Totalization PRINT A PRINT Automatic Print 1 To select the weighing mode press and hold the Mode F button until WEIGHT is displayed with application icon appear at bottom of the screen 0 000 is displayed 2 Place container on the scale in this example 0 598 kg Weig...

Page 17: ...Unit switch You can toggle the display of a weight value between different weight units Possible units are gram g kilogram kg pound lb ounce oz pound ounces lb oz For taring the container on the scale press the T button if the pan is loaded Tared value NET is shown on the display To select the weight unit press the Unit button until the desired weight unit is displayed when these units are activat...

Page 18: ...of the screen 2 If there is already a piece weight initialized CLR PW is displayed Otherwise PUT 20 for example is displayed then go on at step 4 3 Press the Unit No button to use the stored reference weight 4 Press the Off Yes button to clear the stored PW average piece weight and set a new one 5 PUT 20 for example is displayed 6 Choose the desired reference quantity sample by pressing the Mode F...

Page 19: ...ds Example PUT 50 d 0 2 g weight on the pan 2 0 g then LOW REF is displayed But is the weight on the pan 1 8 g then REF ERR is displayed 9 Press the Off Yes button to store the reference quantity sample The display shows PW OK piece weight ok for 2 seconds Go on step 10 10 Counting is initialized On the display the actual number of pieces is shown 20 pcs for example 11 Replace the reference sample...

Page 20: ... press T Remove a portion of the item until it is within the ACCEPT range Zero Check For comparison of subsequent samples with an initial reference samp le In this case the UNDER limit must be negative value and the OVER li mit must be positive value or zero Place the reference item on the scale and press T Remove the reference sample and place the item to be compared on the scale to determine if ...

Page 21: ...e stored limits Go on at step 11 3 Press the Off Yes button to set new limits SET LOW set low limit is displayed and the yellow LED for the low limit is on 4 Press the Off Yes button to view the Low limit value The Display will show stored low limit with all digits blinking 000 000 in this example 0 000 kg 5 Press the Unit No button to edit the value The first digit is blinking _00 000 6 Press the...

Page 22: ...ith all digit blinking 001 000 in this example 1 000 kg 8 Repeat until all the digits are correct 9 Press the Off Yes button to accept the low limit value when all digits are blinking again The scale will then display SET HI set high limit 10 Same procedure like low limit setting The Display will show the high limit value with all digit blinking 001 100 in this example 1 100 kg 11 Press the Off Ye...

Page 23: ...the Unit No button to use stored check limit value 14 Place container on the scale in this example 0 527 kg 15 Press the T button with NET appear beside the weight value 16 Place sample in the container 17 To view the current check limit reference value in this example low limit value is 1 kg and high limit value is 1 100 kg press the Mode F button briefly at anytime during check weighing process ...

Page 24: ...mple press and hold the Mode F button until CHECK is displayed with application icons and at bottom of the screen 2 Press the Unit No button to use the stored piece weight PW and go on at step 11 3 Press the Off Yes button to clear the stored piece weight PW and set a new PW The scale will display PUT 20 for example 4 Choose the desired reference quantity sample by pressing the Mode F button brief...

Page 25: ...ght is smaller than 2d the display shows REF ERR reference error briefly 7 Press the Unit No button to use the stored limits and go on at step 18 8 Press the Off Yes button to set new limits The scale will then display SET LOW set low limit 9 Press the Off Yes button to set the low limit The Display will show stored low limit with all digit blinking 000000 in this example 0 pcs 10 Press the Unit N...

Page 26: ...he digits are correct 15 Press the Off Yes button to confirm The Display will show the low limit value with all digit blinking 000500 in this example 500 pcs 16 Press the Off Yes button accept the low limit value 17 Same procedure like low limit setting The Display will show the high limit value with all digit flashing 00510 0 in this example 510 pcs 18 Press the Off Yes button to accept high limi...

Page 27: ...Repeat again the setup procedure 20 Press the Off Yes button to establish new check limit value or press the Unit No button to use stored check limit value 21 Place container on the scale in this example 109 pcs 22 Press the T button with NET appear beside the weight value 23 Place sample in the container 5 Operation Weight indicator Puro Minebea Intec EN 25 ...

Page 28: ...each application mode Totalization manual is set to ON by default 5 2 4 1 Procedure on Setting up the Totalization Application Release the button 24 To view the current check limit reference value In this example low limit value is 500pcs and high limit value is 510 pcs press the Mode F button briefly at anytime during check weighing process The scale will display the low limit value with yellow L...

Page 29: ...button to enter into sub menu item 5 Change menu item until TOT SET totalizing setting is shown on display 6 Press the Off Yes button to enter the displayed sub menu then select one option OFF AUTO MAN using the Unit button and store the selection with the Off Yes button 7 Leave the setup menu with the Menu M button 1 Put the first item on the scale 2 Press the Menu M button to add the weight to a...

Page 30: ...from the pan before the next item can be accumulated 5 2 4 3 Viewing and Clearing Statistical Data The pan must be empty to view the stored statistics 3 Empty the weighing pan 4 Put another sample on scale and follow same operation Automatic or Manual mode The icon will keep flashing until the weight is removed 1 Empty the weighing pan Weight indicator Puro 5 Operation EN 28 Minebea Intec ...

Page 31: ... value TOTAL 5 225g Minimum value Min 0 47kg Maximum value Max 1 485kg To clear the totalizing memory 2 Press the Menu M key to display the stored totalizing data 3 Press and hold the T button while the pan is unloaded and the totalizing data is displayed 5 Operation Weight indicator Puro Minebea Intec EN 29 ...

Page 32: ...emory Gross loads and net loads cannot be added to the same total If the first load is a gross weight following loads must also be gross weights If the first load is a net weight following loads must also be net weights The message CLR TOT appears 4 Press the Off Yes button to confirm or press the Unit No button to cancel 5 Press the Menu M button to display the statistical information Weight indi...

Page 33: ...ease the button When viewing the setting in this example APPLIC WEIGH STAB RA value 0 5d 1 Press and hold Menu M button until M E N U is displayed The 1st menu item APPLIC shown on display 2 To enter into menu item in this example APPLIC WEIGH press Off Yes button 3 Or press the Unit button to move to the next menu item or Mode F button move to previous menu item The 2nd menu item METRO shown on d...

Page 34: ...ed COUNT Count mode 6 2 Menu Navigation Overview of Menu Mode options 6 2 1 Menu Selection APPLIC Enter this menu to select application to be used Only activated units will be accessible with the Mode F Mode Button Default settings are identified by an APPLIC 4 When viewing the setting in this example APPLIC WEIGH STAB RA value 0 5d press Off Yes button to Accept setting or the Unit No button to c...

Page 35: ...ivities 5 MIN power off after 5 minute of no activities 10 MIN power off after 10 minute of no activities DYN TIM has no effect in this device 5 SEC has no effect in this device 10 SEC has no effect in this device 15 SEC has no effect in this device 20 SEC has no effect in this device 25 SEC has no effect in this device 30 SEC has no effect in this device RESET Factory setting NO not restored YES ...

Page 36: ...EPT Alarm when the weight is within the Accept range UNDER Alarm when the weight is under the low limit OVER Alarm when the weight is over the high limit UNDOVR Alarm when the weight is outside Accept range BEEP KE Button Sound OFF disabled ON enabled TOT SET Totalization Setting OFF disabled AUTO Automatic Totalization MAN Manual Totalization LIGHT T Back lighting time D LIGHT AUTO 3 SEC Backligh...

Page 37: ...s are only printed when stable A PRINT Automatic Print OFF disabled ON STAB Print on stability INTER Printing at the defined interval 1 3600 1 3600 second CONT Print continously ACCEPT Print on stable and within checklimit CONTNT Content RESULT Display Value OFF disabled ON enabled GROSS Gross Value OFF disabled ON enabled NET Net Value OFF disabled ON enabled TARE Tare OFF disabled ON enabled HEA...

Page 38: ...g RESET Factory setting NO not restored YES enabled END Leave menu level BAUD Baud Rate 2400 2400 4800 4800 9600 9600 19200 19200 38400 38400 57600 57600 115200 115200 PARITY Parity 7 EVEN 7 data bits even parity 7 Odd 7 data bits odd parity 7 NONE 7 data bits no parity 8 NONE 8 date bits no parity STOP Stop Bit 1 1 2 2 HAND SH Handshake NONE No Handshaking XON XOF XON XOFF software handshaking RE...

Page 39: ...l BAUD Baud Rate 4800 4800 9600 9600 19200 19200 38400 38400 57600 57600 115200 115200 PARITY Parity 7 EVEN 7 data bits even parity 7 Odd 7 data bits odd parity 7 NONE 7 data bits no parity 8 NONE 8 date bits no parity 7 MARK 7 data bits no parity 7 SPACE 7 data bits no parity STOP Stop Bit 1 1 2 2 HAND SH Handshake NONE No Handshaking XON XOF XON XOFF software handshaking RESET Factory setting 6 ...

Page 40: ...on Function Menu OFF Unlock ON Locked S METRO Metrology Menu OFF Unlock ON Locked S PRINT Print Menu OFF Unlock ON Locked S PR COM Communication Menu OFF Unlock ON Locked S PC OUT PC Output Menu OFF Unlock ON Locked S PC COM PC Communication Menu OFF Unlock ON Locked S CAL AD Calibration Adjustment Menu OFF Unlock 6 2 9 Menu Selection CAL ADJ Enter this menu to perform calibration and adjustment o...

Page 41: ... ON Locked RESET Restore factory setting of current menu OFF Unlock ON Locked END Leave menu level 6 Menu Settings Weight indicator Puro Minebea Intec EN 39 ...

Page 42: ...n is recommend to ensure accurate weighing results Before performing the calibration be sure to have the appropriate calibration weights Adjust the GEO setting according to your location see table 7 4 CAL ADJ 7 1 CAL Calibration Procedure Enter into Menu Mode Release the button 1 Press and hold Menu M until M E N U displayed The 1st menu item APPLIC is displayed 2 Press the Unit button move to nex...

Page 43: ...value with all digit blinking 001500 0 in this example 150 kg C is displayed while zero reading is stored 8 For changing the calibration weight value press the Unit No button to edit the value The first digit is blinking _015 000 kg 9 Press Off Yes button to accept and highlight the next digit The 2nd digit is blinking 0_15 000 kg 7 Calibration and Adjustment Weight indicator Puro Minebea Intec EN...

Page 44: ...eat until all the digits are correct The Display shows the calibration value with all digit blinking 00100 0 in this example 100 kg 12 When calibration weight value is correct put specified weight on pan 13 Press Off Yes button to start span calibration C will be displayed while calibration weight is stored 14 Remove the weight after finish The scale is ready for weighing Weight indicator Puro 7 C...

Page 45: ...evious menu item 3 Change menu item until CAL ADJ shows on display 4 Press Off Yes button enter into sub menu item 5 Change menu item until LIN shows on display 6 Press Off Yes button to start zero point calibration 0 kg shows on display 0 is blinking 7 Empty the weighing pan 8 Press the Off Yes button to confirm 7 Calibration and Adjustment Weight indicator Puro Minebea Intec EN 43 ...

Page 46: ...n to start linearity adjustment at 50 capacity The display will show the linearization weight value at 100 of scale capacity with all digit blinking 00150 0 in this example 150 kg C will be displayed while reading is stored 11 Put specified weight on pan 12 Press Off Yes button to start linearity adjustment at 100 capacity C is displayed while reading is stored Weight indicator Puro 7 Calibration ...

Page 47: ...are available Refer to table 7 4 to determine the GEO factor that corresponds to your location Enter into Menu Mode Release the button The display will show the linearization weight value at 100 of scale capacity 00150 0 in this example 150 kg 13 Remove the weight after finish The scale is ready for weighing 1 Press and hold Menu M until M E N U displayed The 1st menu item APPLIC shown on display ...

Page 48: ...e default GEO factor 12 is indicated and blinking 8 If changing the value is needed selection from 0 31 press the Unit button to increase or the Mode F button to decrease the GEO factor value 9 Press Off Yes button to confirm GEO Factor value The GEO factor has been stored when END is displayed 10 Press Off Yes button to return to sub menu selections 11 Press Unit No button to return to the first ...

Page 49: ...9 9 8 8 7 7 6 6 5 5 4 25 21 26 45 10 9 9 8 8 7 7 6 6 5 5 26 45 28 06 10 10 9 9 8 8 7 7 6 6 5 28 06 29 25 11 10 10 9 9 8 8 7 7 6 6 29 25 30 41 11 11 10 10 9 9 8 8 7 7 6 30 41 31 56 12 11 11 10 10 9 9 8 8 7 7 31 56 33 09 12 12 11 11 10 10 9 9 8 8 7 33 09 34 21 13 12 12 11 11 10 10 9 9 8 8 34 21 35 31 13 13 12 12 11 11 10 10 9 9 8 35 31 36 41 14 13 13 12 12 11 11 10 10 9 9 36 41 37 50 14 14 13 13 12 ...

Page 50: ...0 20 19 19 18 18 17 55 52 57 04 23 22 22 21 21 20 20 19 19 18 18 57 04 58 17 23 23 22 22 21 21 20 20 19 19 18 58 17 59 32 24 23 23 22 22 21 21 20 20 19 19 58 17 59 32 24 23 23 22 22 21 21 20 20 19 19 60 49 62 90 25 24 24 23 23 22 22 21 21 20 20 62 90 63 30 25 25 24 24 23 23 22 22 21 21 20 63 30 64 55 26 25 25 24 24 23 23 22 22 21 21 64 55 66 24 26 26 25 25 24 24 23 23 22 22 21 66 24 67 57 27 26 26...

Page 51: ...rom the supply voltage before cleaning Condensation may form in the device if it is cleaned with water that is too hot or too cold due to temperature differences Condensation may cause the device to malfunction Cleaning the surfaces All stainless steel parts should be cleaned at regular intervals Use a damp cloth or sponge to clean stainless steel parts on the scale if present You can use any comm...

Page 52: ...llect electrical and electronic equipment and dispose of it separately from other unsorted municipal waste so that it can then be recycled Before disposing of or scrapping the product any batteries should be removed and taken to a suitable collection point Please see our T Cs for further information We reserve the right not to accept products that are contaminated with hazardous substances ABC con...

Page 53: ...load limit Err 8 5 Tare out of range Adjust tare value to be within range Err 8 6 Display overflow Weight exceeds 6 digits Err 9 5 Calibration data error Calibration data not present Busy Displayed during tare setting zero set ting printing NO Action not allowed Function not executed CAL E Calibration error Unsta ble environment Incor rect calibration weight Calibration value outside allowed limit...

Page 54: ...Keypad 5 mechanical keys Zero range 2 or 10 of full scale capacity Tare range Full capacity by subtraction Stabilization time 1 second Auto zero tracking Off 0 5 1 or 3 divisions Minimum average piece weight 1d Load cell excitation input sensiti vity UDC 5 V 0 1 µV d or 1µV e Load cell drive Up to four load cells Power UDC 5 V 2A AC adapter or portable rechargeable lithium battery Battery operatio...

Page 55: ...Net weight kg 3 8 4 1 Shipping weight kg 4 2 4 7 11 3 Accessories options Option Order No Data Printer YP DP1 Paper for Data Printer YP P1 USB C cable not usable for PC communication YP CAC1 Printer cable YP CAS1 USB Charger YP PS1 Weighing hook YP H1 11 Technical data Weight indicator Puro Minebea Intec EN 53 ...

Page 56: ...11 4 Dimensions EF IN Weight indicator Puro 11 Technical data EN 54 Minebea Intec ...

Page 57: ...all dimensions in mm inch all dimensions in mm inch all dimensions in mm inch 11 Technical data Weight indicator Puro Minebea Intec EN 55 ...

Page 58: ...all dimensions in mm inch Weight indicator Puro 11 Technical data EN 56 Minebea Intec ...

Page 59: ...de line Accumulation line Accumulation line Accumulation line Accumulation line If Printx Content Result is ON If Printx Content Tare is ON If Printx Content Net is ON If Printx Content Gross is ON If Printx Content Application Mode is ON If Printx Content Total is All If Printx Content Total is All or Result If Printx Content Total is All If Printx Content Total is All Check Weighing Mode Printou...

Page 60: ...n against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user w...

Page 61: ...Published by Minebea Intec Bovenden GmbH Co KG Leinetal 2 37120 Bovenden Germany Phone 49 551 309 83 0 Email info minebea intec com www minebea intec com ...

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