7
If you wish to use a longer cord between the eSense and your smartphone or tablet, you can extend
the original cord of the eSense with a common, 4-pin, 3,5mm jack headset extension cord. We have
tested 3 cords that have worked:
All three suggested cords cost between £ 6-8 and are available f.i. from Amazon. Alternatively you
should be able to use other 4-pin cords as well.
Question 12:
My eSense is still not working. It does not respond if I touch the electrodes or the
thermometer or not. I have turned, pressed and changed the Velcro electrodes without any
resulting improvement in the measurement. I have followed the instructions in question 1 and
taken all other questions in this FAQ into account.
Please check with at least one other smartphone or tablet device to see if your device is specific for
your problem. Please test on an iOS device if possible, as they are known to work fine. For a list of
compatible devices please see the pdf document on our products
pages (see question 1), under
eSense Compatibility (sample list) (PDF)
If the eSense fails on other devices too (strong fluctuation of values with no reactions) and none of
the above questions helps to generate a good signal, you can exchange the eSense at the retailer
where you purchased your eSense. Please ask the retailer to send the defect device back to the
manufacturer.
If you bought the eSense directly at Mindfield, please follow the
, which you find on
our website at „Support“ => „Return procedure“.
