General problems
Problem
Possible cause
Remedy
The machine shakes
during the spin cycle.
The machine feet are
not level.
Level the machine (see
"Installation").
The laundry has not
been spun properly
and is still wet.
The machine detected
an imbalance during the
final spin and reduced
the spin speed
automatically.
Include both large and small
items in the load as this will
give better distribution.
The laundry has not
spun satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed
next time.
The pump makes
strange noises.
This is not a fault! These noises occur at the end of a
pump sequence as a normal part of the operation.
There is a lot of
detergent residue in
the detergent drawer.
The water pressure is
too low.
– Clean the water inlet filter.
– Select Water plus.
Powder detergent used
with water softeners can
be sticky.
Add washing powder and
then add the water softener.
Fabric conditioner is
not completely
dispensed or too much
water remains in the
§
compartment.
The siphon tube is not
correctly positioned or is
clogged up.
Clean the siphon, (see
"Cleaning and care -
Cleaning the detergent
dispenser drawer").
The display is in a
different language.
A different language has
been selected in the
Programmable functions
- Language
J
menu.
Set the language you want.
The flag symbol will guide
you.
When laundry is dry, it
feels hard to the touch.
Too vigorous wash
action.
Programme in gentle action
and more water.
Not enough detergent
used.
Increase detergent dose to
prevent limescale build-up in
laundry.
No fabric conditioner
used
Use fabric conditioner in last
rinse.
Problem solving guide
36
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