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The drum door cannot be opened

Possible cause

Solution

The door is locked during
the wash cycles.

Press the "Pause" button. The door lock opens.

The Child Lock is
activated.

Deactivate the Child Lock as described in the
chapter "Using the washer - Activate the Child
Lock".

Power failure

Open the door as described on the following
page.

There is still water in the
drum and the washer
cannot drain the water.

Clean the drain filter and drain pump. See
"Cleaning and Care - Cleaning the drain pump
and lint trap".

As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).

Frequently asked questions

32

Summary of Contents for TOUCHTRONIC W 4800

Page 1: ...Operating and Installation Instructions Washer W 4800 To prevent accidents and machine damage read these instructions before installation or use M Nr 06 982 311 en US CA ...

Page 2: ... spin speed 13 5 Select an option 14 6 Add detergent 15 Detergents 17 Fabric after care 18 7 Start the program 20 8 Activate the Child Lock 20 9 Program end 21 Canceling a program 22 Interrupting a program 22 Changing a program 22 Adjusting the temperature 22 Adjusting the spin speed 22 Changing an option 22 Adding removing laundry during a wash program 23 Cleaning and Care 24 Cleaning the exterio...

Page 3: ...lashes 28 An error message is displayed at the end of a program 29 General problems with the washer 30 Unsatisfactory wash results 31 The drum door cannot be opened 32 After sales service 35 Installation instructions 37 Installation 38 Installation site 40 Removing the shipping struts 41 Leveling the washer 42 Plumbing 43 Water connection 44 Drainage 45 Electrical connection 46 Help protect our en...

Page 4: ...ified electrician Before connecting the machine ensure that the connection data on the data plate fusing voltage and frequency match the mains electrical supply If in doubt contact an electrician Do not use an extension cord to connect this appliance to the power supply Extension cords do not guarantee the required safety of the appliance e g danger of overheating Do not install your washing machi...

Page 5: ...er when in use Only use the washing machine to wash items which are specified by the manufacturer to be machine washable on the fabric care label Any other applications may be dangerous The manufacturer cannot be held responsible for damage caused by improper use of the appliance Do not wash articles that have been previously cleaned washed soaked or spotted with gasoline dry cleaning solvents or ...

Page 6: ...e spin speed e PC Indicator allows a service technician to check and update the wash programs f STATUS indicators shows the current cycle of the wash program g Buzzer button turns the buzzer on and off h FAULT indicators indicate errors and shows the activated Child Lock i Start button starts the selected wash program j Pause Hold to cancel button pauses or cancels a program Guide to the washer 6 ...

Page 7: ...ual water in the drum from this process Running a spin cycle before the first use is not possible for safety reasons To activate the spin cycle a wash program must be run without laundry and without detergent Turn on the water supply The washer is ready for the first use The Normal program indicator lights Press the Start button Once the program has finished the first use is complete Before using ...

Page 8: ...manufacturer Most garments have a fabric care label in the collar or side seam Sort the laundry by care label and color General tips Dark fabrics often bleed the first few times they are washed They should be washed separately several times before being included in a mixed load Curtains Remove any lead weights or strips before washing Loose bra underwires should be removed or sewn in place before ...

Page 9: ...est results wash mixed loads of small and large items This will improve washing effectiveness and help distribute the load evenly Close the drum door To prevent damage make sure that there is no clothing caught between the drum door and the seal Close the drum door Using the washer 9 ...

Page 10: ...3 Select a program Press the PROGRAMS button e or until the desired program indicator lights Using the washer 10 ...

Page 11: ...h spin Med spin Items made from synthetics mixed fabrics or wrinkle free cottons Very Warm I Warm H Cold G No Heat Sanitize Options Extended Heavy Soil Sensitive Buzzer Sanitize E Max spin High spin Items which have come in contact with the skin or have special hygienic requirements Hot D Extra White Options Extended Heavy Soil Sensitive Buzzer Hot D Max spin High spin Very Warm C Delicates Option...

Page 12: ...avy Soil Sensitive Buzzer Warm N Med spin Hand washable items which do not contain wool or silk Cold M No Heat Sturdy Options Extended Heavy Soil Sensitive Buzzer Warm B High spin Med spin All items made from denim Before washing denim items turn them inside out Cold A No Heat Custom Options Extended Heavy Soil Sensitive Buzzer Sanitize E Max spin High spin Med spin Slow Hold No spin All options f...

Page 13: ...in speed higher than that shown above is not possible Rinse spin The laundry is spun after the main wash and between rinse cycles Reducing the final spin speed will also reduce the rinse spin speeds Hold Select Hold The laundry is not spun and remains soaking in water This will prevent wrinkles if the laundry is not removed immediately at the end of the wash program Selecting Starting the final sp...

Page 14: ...r laundry with normal to heavy soiling or stains The main wash cycle time for the wash program will be extended Heavy Soil For heavily soiled laundry For stubborn stains which are dried on A pre wash takes place and the wash time for the main wash is extended Sensitive An additional final rinse that washes away detergent residue and scents Buzzer A buzzer sounds the end of the wash program or afte...

Page 15: ...t stains Heavy soiling Very visible soiling or stains Use the Heavy soil function and add detergent in the Heavy soil compartment as described Too little detergent may cause Ineffective cleaning of laundry fabrics may become gray and stiff over time Grease stains on the laundry Hard water deposits on the heating element Too much detergent may cause Oversudsing with minimal drum movement poor wash ...

Page 16: ...avy Soil Detergent for the pre wash Bleach Bleach used as described by the manufacturer placed in the bleach compartment Softener Fabric softener or liquid starch Add detergent to the Main Wash compartment at the beginning of each wash program Only add detergent 1 4 total recommended amount to the Heavy Soil compartment if the Heavy Soil option was selected Close the detergent drawer Using the was...

Page 17: ...ing machines Closely follow the requirements of the detergent manufacturer Universal Color Delicate Bleach Normal X X X Wrinkle free X X X Sanitize X X Extra White X X Delicates X X Woolens Detergent for wool Silk X Handwash X Sturdy X1 X Custom X X X 1 only liquid detergent Using the washer 17 ...

Page 18: ...h to the Softener compartment Do not exceed the maximum fill level marked inside the compartment the excess will prematurely activate the siphon and be wasted The fabric softener liquid starch will be dispensed during the final rinse A small amount of water will remain in the compartment at the end of the program If starching frequently clean the dispenser compartment and especially the siphon tub...

Page 19: ...he compartment and added to the cycle Dyes The use of dyes in the washer is only recommended to a degree of usual household use The salt used for dying may corrode the stainless steel with frequent use Use as directed by the manufacturer Dye removers Do not use dye removers in this washer Using the washer 19 ...

Page 20: ...tarted without detergent cancel the program first Add detergent then select and start a program again 8 Activate the Child Lock if desired The Child Lock prevents a program from being canceled Press the OPTIONS button until the FAULT indicator Child Lock lights Deactivate the Child Lock Press the OPTIONS button until the FAULT indicator Child Lock goes out Once the program has finished the Child L...

Page 21: ...ay be damaged e g shrink or discolor during the next wash cycle Check the folds of the door seal for any small articles which may have been trapped Close the drum door Activate the Child Lock for safety reasons Children animals or foreign objects may find their way into the drum Danger of injury and damage to the machine Using the washer 21 ...

Page 22: ...he program and unlocks the door Continue Press the Start button Changing a program A program change is not possible after a program has started To change a program the program must be canceled first Adjusting the temperature The temperature can be changed up to 6 minutes after the program start Adjusting the spin speed The spin speed can be adjusted anytime until the beginning of the final spin Ch...

Page 23: ... the piece of laundry Close the drum door Press the Start button The program will continue automatically The drum door cannot be opened if the water temperature is greater than 130 F 55 C the water level is too high the program has reached the Final Spin The Child Lock function is activated Using the washer 23 ...

Page 24: ...cleaners They will damage the surface Cleaning the drum Miele suggests running a maintenance cycle approx once a month to ensure that your washing machine remains clean and free of any soil buildup or odors Do not add laundry to the drum Select the Sanitize program Add a 1 4 cup of detergent and or bleach to the respective compartment if desired Run the program as normal through to completion Desc...

Page 25: ...Quick guide Remove this guide for easy reference Please read all instructions especially the Important Safety Instructions before using the washer ...

Page 26: ... door seal and clothing make sure no clothing is caught between the drum door and seal 3 Select a program Select the desired program The indicator of the selected program lights 4 Select a temperature and spin speed The preselected temperature and or spin speed can be adjusted if the program allows so Press the TEMP and SPIN button until the indicator of the desired setting lights Quick guide ...

Page 27: ...ess the flashing Start button 8 Activate the Child Lock Press the OPTIONS button until the FAULT indicator Child Lock lights Deactivate the Child Lock after the program has finished 9 Unload the laundry Open the drum door Remove the laundry Check the drum for any missed pieces of laundry Items inadvertently left in the washer may be damaged e g shrink or discolor during the next wash cycle Quick g...

Page 28: ...X X Woolens X X X X X X X X Silk X X X Handwash X X X X X X Sturdy X X X X X Custom X X X X X X X X X X X X Options N o r m a l W r i n k l e f r e e S a n i t i z e E x t r a W h i t e D e l i c a t e s W o o l e n s S i l k H a n d w a s h S t u r d y C u s t o m Extended X X X X X X X X Heavy Soil X X X X X X X Sensitive X X X X X X X X X Buzzer X X X X X X X X X X The default settings are high...

Page 29: ...residue regularly Siphon tube and channel 1 Remove the siphon tube from the Softener compartment and rinse under warm water Also clean the pipe that the siphon tube is attached to 2 Replace the siphon tube Clean the fabric softener channel with warm water and a brush Clean the siphon tube and fabric softener channel more often when frequently using liquid starch Liquid starch tends to stick Cleani...

Page 30: ...he valve by turning the connector counter clockwise using a wrench if necessary Remove the rubber seal 1 from the connector Using needle nose pliers grasp the plastic filter 2 and pull it out of the hose connector Clean the filter under running water and carefully remove any large particles Replace the filter and seal then reconnect the hose Slowly turn on the valve and check for leaks If water le...

Page 31: ...ce call by identifying issues you may encounter while operating the machine A wash program cannot be started Issue Possible cause Solution A PROGRAMS indicator does not light and the Start button does not flash The washer has no power Check to determine if the washer is plugged in the circuit breaker has been tripped Immediately after the program start the washer cancels the program The child entr...

Page 32: ...an the drain filter and the drain pump The maximum drain pump height is 3 ft 1 m The FAULT indicator Intake lights The water intake is blocked Possible fault Check if the water supply is open all the way the inlet hose is kinked The FAULT indicators Intake and Drain light The waterproof system has activated Call Technical Service The STATUS indicators Pre Wash and Main Wash light There is a fault ...

Page 33: ... FAULT indicator Drain lights The drain is blocked Clean the drain filter and the drain pump The FAULT indicator Intake lights The water intake is blocked Possible fault Check if the water supply is open all the way The FAULT indicator Oversudsing lights The machine has oversudsed Use less detergent in the next wash program and follow the recommended amount on the detergent packaging Frequently as...

Page 34: ... too low Rinse the water intake hose filter under running water and carefully remove any large particles Water softeners tend to clump Clean the detergent drawer In the future add the detergent first then the water softener The fabric softener is not completely dispensed or too much water remains in the compartment Softener The siphon tube is either positioned incorrectly or clogged Clean the siph...

Page 35: ...on heavily soiled laundry The laundry was soiled with grease e g oils lotions etc Add more detergent to laundry with grease stains or use a liquid detergent Run the Sanitize program without laundry using liquid detergent to clean the washer before using it for laundry again There is white detergent residue on dark laundry The detergent has not completely dissolved because of hard water These resid...

Page 36: ...pter Using the washer Activate the Child Lock Power failure Open the door as described on the following page There is still water in the drum and the washer cannot drain the water Clean the drain filter and drain pump See Cleaning and Care Cleaning the drain pump and lint trap As a safeguard against scalding the drum door cannot be opened if the wash water temperature is over 130 F 55 C Frequently...

Page 37: ...rain is clogged there will be water in the machine max 9 25 gal 35 l Make sure the machine is turned off and the drum has stopped turning A moving drum is dangerous Place a container under the drain tube Open the drain filter until water runs out but do not take it out completely If the container becomes too full interrupt the water flow by tightening the drain filter Discard the water and continu...

Page 38: ...eturn the drain filter and tighten it into place If the drain filter is not securely tightened water will leak out when the machine is used Opening the drum door Make sure the machine is turned off and the drum has stopped turning A moving drum is dangerous Pull out the detergent drawer Insert a screw driver into the slot of the emergency opener and pull upwards The door will now open Frequently a...

Page 39: ...vice Contract program gives you the assurance of knowing that your appliance investment is covered by 5 years of worry free ownership MieleCare is the only Extended Service Contract in the industry that guarantees repairs by a Miele Authorized Service Provider using genuine Miele parts Only genuine Miele parts installed by factory trained professionals can guarantee the safety reliability and long...

Page 40: ...36 ...

Page 41: ...Installation Instructions To prevent accidents and machine damage read these instructions before installation or use ...

Page 42: ...e mark for cold water c Power cord d g Flexible drain hose with detachable swivel elbow drain options shown h Control panel i Detergent dispenser drawer and door opener in case of power failure j Drum door k Access panel to lint trap and drain pump l Four height adjustable feet Installation 38 ...

Page 43: ... W LAN communication module c Rear access with grip for transport d Water intake hose cold water blue stripes e Water intake hose hot water red stripes f Drain hose g Shipping struts h Brackets for intake and drain hoses Installation 39 ...

Page 44: ...he unit on a 1 1 4 32 mm thick 28 x 31 71x78 cm wide plywood base Ideally the base should be large enough to span several joists and should be anchored to the joists and not just the floor boards If the machine is installed on a raised platform it must be secured with retaining clips available from your dealer or Miele If installed on a masonry or concrete base the base should have a 13 mm to 19 m...

Page 45: ...ether with the support plate Cover the two holes with the provided plugs Movement of the washer without the shipping struts in place should be kept to a minimum The struts must be reinstalled before the machine is moved The shipping struts should be stored in a safe place for future use Reinstall the struts by reversing the above procedure Installation 41 ...

Page 46: ... slip Loosen the locking ring 2 with the supplied wrench Unscrew each of the four feet as much as necessary by turning both the foot 1 and locking ring 2 to the left Remove the support and stand the machine on its feet Check that the machine stands level Repeat the above procedure until the machine stands level Once level hold the foot 1 immobile with a wrench At the same time turn the locking rin...

Page 47: ... hose or with a hose able to withstand up to 145 psi 10 bar pressure The water valve connector must also be able to withstand 145 psi 10 bar The bolted connection is under water pressure Open the water supply slowly to check for leaks Adjust the rubber seal and the bolted connection if necessary To protect the inlet valve the two filters one at the pressure hose valve connection and one at the inl...

Page 48: ...r only Turn on the valve s and check for leaks The water pressure must be within 15 145 psi 1 10 bar If the water pressure is greater that 145 psi 10 bar a pressure reducer must be installed If the water pressure is below 15 psi 1 bar there will not be enough water available for a complete fill The water intake hoses are equipped with screen filters Do not remove these filters except for cleaning ...

Page 49: ...re it firmly 3 To a floor drain The machine is equipped with an air gap anti siphoning system so that no minimum drain height is required The machine drains using a pump with a maximum delivery height of 4 feet 1 2 m Make sure there are no kinks in the drain hose If desired the drain hose may be extended to run a maximum of 16 feet 4 9 m as long as the 4 foot 1 2 m height is not exceeded Hose exte...

Page 50: ... Improper connection of the equipment grounding conductor can result in a risk of electric shock Check with a qualified electrician or service representative if you are in doubt as to whether the appliance is properly grounded Do not modify the plug provided with the appliance if it will not fit the outlet have a proper outlet installed by a qualified electrician The washing machine is supplied wi...

Page 51: ...f children as they pose a danger of suffocation Disposal of an appliance Old appliances may contain materials that can be recycled Please contact your local recycling center about the possibility of recycling these materials Ensure that the appliance presents no danger to children while being stored for disposal Before discarding an appliance unplug it from the outlet cut off its power cord and re...

Page 52: ...Alteration rights reserved 4507 For the most updated manual see the Miele web site M Nr 06 982 311 02 ...

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