Fault
Possible cause and solution
No milk or milk froth is
coming out of the main
dispenser.
The milk pipework or the air intake hose is clogged.
^
Follow the instructions in "Cleaning clogged milk
pipework".
The display shows the
message "Fill and insert
milk container" although
the milk container is full
and in place.
The milk container lid may be contaminated, causing
the sensors to malfunction.
^
Thoroughly clean the lid and milk container (see
"Cleaning clogged milk pipework").
"Empty drip tray"
appears on the display
even though the drip
tray is empty.
The drip tray is not inserted correctly.
^
Slide the drip tray all the way into the unit.
The drip tray's sensors are not working properly.
^
Turn off the coffee machine using the On/Off button
K
.
The metal contacts are dirty.
^
Clean and dry the contacts thoroughly (see "Cleaning
and care – Drip tray").
The door cannot be
closed.
The containers are not fully inserted.
^
Check the containers.
The door cannot be
closed.
The door hinges are not aligned correctly.
^
Adjust the door hinges (see "Installation – Adjusting
the door hinges").
The unit suddenly
stopped preparing a
beverage.
If the water tank is emptied during beverage
preparation, the display will show the message
"Continue preparation? yes / no" after the water tank
has been refilled and inserted. If you do not confirm
this message with "yes" within 5 minutes, the machine
will stop preparing the beverage.
Frequently asked questions
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