Introduction
1-3
SCM4000
Operator’s Guide
1.8
Calling for Service
MRC Technical Support is available 24 hours a day, 7 days a
week. During regular business hours you can reach our expert
staff directly. After hours, your call will be forwarded to the on-call
Technical Support specialist.
Business Hours:
Monday
8:00 AM - 5:00PM Eastern Time (US)
(0800 - 1700 hrs US ET)
Tuesday - Friday
8:00 AM - 7:00PM Eastern Time (US)
(0800 - 1900 hrs US ET)
Telephone:
800-490-5700
978-671-5700
Fax:
978-671-5800
Email:
support@mrcbroadcast.com
When contacting Technical Support, please have the following
information available:
•
Model number and serial number of the unit. This is
located on a label on the bottom of each unit.
•
Approximate purchase date.
•
Firmware revisions, which appear on the SCM4000
alphanumeric display
System Menus > System Info
menu screen.
1.9
Supported Repairs
The SCM4000 Single Carrier Modem is designed to be compact,
rugged, and reliable.
The SCM4000 requires specialized test equipment and software
to calibrate amplitude and frequency characteristics after repair.
There are NO supported field repairs to the
SCM4000 Single
Carrier Modem
.
Return the entire unit for factory repair.
If you attempt field repair, you risk damaging your
equipment.
If your equipment is under warranty, you may also
affect your warranty coverage.
1.10
Tell Us What You Think!
We’d appreciate any comments or suggestions you have about
this manual. The more feedback we get, the better the manuals
get!
If you’re viewing this manual electronically, it’s easy - just click on
the following link to send us an E-mail.
Or, you can E-mail our Technical Support team at:
support@mrcbroadcast.com
.
Be sure to tell us what product you’re writing about, and which
manual - the Operator’s Guide, the Quick Reference Card, or the
Technical Reference Manual.
Summary of Contents for SCM4000
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