BK600 User Manual
Page 17 of 17
Appendix A : Troubleshooting
1.
How do I verify my Smartphone Operation System version?
¾
Tap “Start
Î
Settings
Î
About”.
¾
You can see Smartphone OS software version here.
2.
I am not able to install Bluetooth keyboard driver to my Smartphone?
¾
Please ensure the connection cable is connected between computer and
Smartphone.
¾
Please check Microsoft “ActiveSync” software is right down on your system
tray.
¾
Click “Start
Î
ActiveSync” on your Smartphone”
¾
To synchronize Smartphone and computer to ensure connection is fine. (If
you did fail to connect with your computer, please check the connection
between Smartphone and PC first.)
¾
Follow Bluetooth keyboard user guide to repeat installation.
3.
Why Smartphone has no response when I type on Bluetooth keyboard?
¾
Make sure the keyboard is in the connected status by LED flash time.
¾
Check the battery of mobile device is charged.
¾
Check the batteries of Bluetooth keyboard have enough power by LED
color.
4. Why couldn't I remove the Bluetooth keyboard driver from my device?
¾
Please check if the Bluetooth keyboard still in the link mode or not. If the
keyboard still connected with your device, please close the application from
your device and try again.
