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Troubleshooting 117

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MICROPLEX

Operator’s Manual SOLID T11 DT / TT

Edition 1.1

9. Troubleshooting

!

If an error occurs, a corresponding error message is displayed in
the control panel (see section 9.1 and section 9.4).

Please address the problems described in this chapter yourself
(especially the consumable replacement).
Please regard the following subjects if an opening of the printer
becomes necessary:

- While operating the printer components inside the device will
heat up. Take care that you do not burn your fingers when
removing a paper jam.

- Make sure all covers of the device are completely closed
afterwards.

Any others but the troubles described on the following pages are
only to be repaired by a MICROPLEX authorized operator or a
service engineer.
When reporting a problem to your service engineer, please give
him the exact error message. That helps to localize the error more
quickly.

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Summary of Contents for SOLID T11 DT

Page 1: ...________________________________________________________________________ ________________________________________________________________________________ SOLID T11 DT SOLID T11 TT Operator s Manual Edition 1 1L ...

Page 2: ...2 _______________________________________________________________________________________________ _______________________________________________________________________________________________ ...

Page 3: ...tion 7 1 2 Fundamentals of Thermal Printing 8 1 3 Conventions 9 1 4 CE Conformity 10 1 5 General Safety Regulations 11 2 Installation 15 2 1 Printer Unpacking 15 2 2 Check List 16 2 3 Printer Installation 17 2 4 Printer Components 18 3 Media and Ribbon Requirements 20 4 Basic Operation Sequences 21 4 1 Overview 21 5 Handling of Consumables 23 5 1 Winding Diagram 24 5 2 Print Media Handling 25 5 2 ...

Page 4: ...erial Label or Continuous 49 7 3 Page Length Adjustment 50 7 3 1 Starting the Printer s Measurement of Label Length 51 7 3 2 Configuration of Semiautomatic Label Length Measurement 51 7 4 Material Width Adjustment Paper Width 52 7 5 Configuration of Text Margins 53 7 6 Printing the Status Sheet 54 7 7 Printing the Font List 56 7 8 Hexdump Mode Activation 57 7 9 Normal Print Mode Activation incl FO...

Page 5: ...28 Manual Sync Sensor Adjust 83 7 28 1 Overview Level and Current Adjusting 84 7 28 2 Description of Level and Current Adjusting 85 7 28 3 Example 86 7 29 Adjusting the Zero Position of the Material Transport Sync Sens Offset 88 7 30 Peripheral Device Activation Tear Off Edge Cutter 90 7 31 Selecting the Tear Off Mode Option Cutting Mode 92 7 32 Selecting the Print Mode 94 7 33 Adjusting the Tear ...

Page 6: ...______________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Chapter Page 9 Troubleshooting 117 9 1 Printer Error Messages 118 9 2 Reduced Print Quality 122 9 3 Incorrect Media Transport 124 9 4 Cutter Error Messages 125 9 5 Print Repetition after an Error 126 10 Measures for Transport and Shipping Repacking 127 11 Specifications 129 12 Index 133 ...

Page 7: ...is printers not only know one device specific page description language as standard thermal printers usually do but most of the languages used in the industrial field and the well known market standards of laserprinters too The SOLID T11 printers are provided with a controller that is also used in SOLID laserprinters So the advantages of the thermal print technology are combined with the flexibili...

Page 8: ...ution output The printhead produces the image by heating single elements dots So you need a special ribbon thermal transfer printing or a special kind of paper direct thermal printing While thermal transfer printing the dots touch the thermal ribbon so that the heating of particular dots leads to a partial melting of the ribbon Due to the contact with a media future carrier of the information for ...

Page 9: ...le source of danger If you do not pay attention to this information injuries may result the function of the printer could be reduced or objects could be damaged This symbol refers to important hints and suggestions on using the printer Disregarding these hints might cause problems with the printer or within the environments This symbol shows a key of the control panel Such symbols will be used in ...

Page 10: ..._______________________________________________________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 1 4 CE Conformity ...

Page 11: ...n of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This MICROPLEX product and its consumables are designed and tested according to strict safety standards Heeding the following instructions ensures secure operation Please make sure your electricity source is appropriately grounded ...

Page 12: ...OPLEX authorized service personnel Be careful when operating equipment with opened cover hoods setting up work or service Rotating parts can cause injury and it is also possible for hair clothing jewellery etc to be caught in the machinery Ribbon and material should only be inserted and changed by specially instructed personnel Optional device components may only be installed by authorized personn...

Page 13: ...cy please note the following For connected printers with plugs the power outlet should be installed near the printer and easily within reach For permanently connected printers an easily accessible emergency power off switch should be installed close to the printer Please do not conceal any disconnect devices with the printer or other objects After switching off the device wait at least 15 seconds ...

Page 14: ...________________________________________________________________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 ...

Page 15: ...1 Open the box and remove the accessory parts 2 Take the printer and lift it out the box carefully Get somebody to hold the box when removing the printer Take hold of the printer from the bottom Do not use other parts of the printer e g plastic parts at the printer s front or rear side to lift the device 3 Remove the foil covering the printer 4 Place the printer onto a suitable base see section 2 ...

Page 16: ...1 2 2 Check List First of all place the printer and the accessories onto a level surface until the definitive location is chosen Please make sure that all items are included and that there are no defects Immediately inform your supplier of any damage Open the cardboard box carefully and check the contents 1 Printer SOLID T11 2 Power cord 3 Data cable USB 4 CD containing Operator s Manual for SOLID...

Page 17: ... to be easily accessible The printer should not be located near volatile or combustible materials e g a curtain The printer must be connected to an appropriate AC power source 120V AC 60 Hz North America or 230V 50 Hz Europe United Kingdom e g The power source must be properly grounded The socket and power cords must not be damaged Use the printer only within the allowed fluctuation range of 10 Th...

Page 18: ..._________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 2 4 Printer Components Main view Fig 2 4 a Main view of the printer SOLID T11 TT Fig 2 4 b Main view of the printer SOLID T11 TT Top cover Open to insert material and foil Control Panel Power switch Paper exit LCD Display ...

Page 19: ...__________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Rear view Fig 2 4 c Rear view of the printer View into the printer Fig 2 4 d Printer SOLID T11 TT opened Centronics Interface USB Interface Ethernet Interface Input power connector Paper input Cover Print head mechanism Control panel Ribbon take up spindles Ribbon supply spindles Thumbscrews Media width adjustment LED Media loaded ...

Page 20: ...n 1 1 3 Media and Ribbon Requirements Since print quality is affected by media and ribbon printing speeds and printer operation modes it is very important to run tests for your applications Please note Printing without media under the print head is not allowed A Paper End sensor detects when the media supply has been depleted Please keep this sensor clean because printing without media under the h...

Page 21: ... a l r i b b o n l o a d i n g m e d i a lo a d in g m e d ia m a te r i a l s e tt i n g l a b e l c o n t in u o u s p a g e le n g th p a p e r w i d t h s e tt in g m a r g i n s e tti n g s e e c h a p te r 7 s e e c h a p te r 5 s e e c h a p t e r 5 s e e c h a p t e r 5 s e e c h a p t e r 7 s e e c h a p te r 7 s e e c h a p te r 7 s ta r t p r i n th e a d p re s s u r e a d ju s ti n g ...

Page 22: ...n 1 1 If the panel settings above shall be effective permanently that means they do not have to be put in again after a printer OFF ON the setting values can be saved permanently by operating the ENTER key two times An output of the current setting values can be generated using the Printing the Status Sheet panel function see section 7 6 Detailed information on the operations above and to further ...

Page 23: ...gers hair clothing jewellery etc being drawn into the machine in the vicinity of the material transport unit Be careful when operating equipment with opened cover hoods setting up work or service Rotating parts can cause injury and it is possible for hair clothing jewellery etc to be caught in the machinery Print material should only be inserted and changed by specially instructed personnel For di...

Page 24: ... Fig 5 1 a Winding directions of material and ribbon ink inside the roll The diagram above shows the usual winding directions of material and ribbon for the SOLID T11 TT the thermal transfer version of the SOLID T11 SOLID T11 DT printers have a similar paper path just as shown in the figure above but all the ribbon spindles and so on are not existing in that device Pay attention to the diagram loc...

Page 25: ...___________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 5 2 Print Media Handling 5 2 1 Media Loading The SOLID T11 printers have an automatic media loading feature Therefore print media loading becomes very easy To load roll fed media or fanfold media go on like this 1 Turn the printer on 2 Open the top cover of the printer Fig 5 2 1 a Top cover opened Top cover ...

Page 26: ...d at the right side of the print head mechanism Fig 5 2 1 b Pull the purple head latch lever 4 Lift the print head by rotating it upward and to the rear 5 Check to make sure that nothing is in the media path Remove any media that may have been left in the printer 6 Close the print head by rotating it forward and down Press firmly on each end of the print head mechanism SOLID T11 DT at the points l...

Page 27: ...e 8 Adjust the material guides label width guides to the new media with Please note The guides are interlocked to maintain a center justified label path Fig 5 2 1 d Loosen the two thumbscrews to adjust the label width guides 9 Tighten the two thumbscrews 10 Check to make sure the green Media loaded LED on the back panel is off if not go back to step 5 if need be 11 Thread the media into the back o...

Page 28: ..._____________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Fig 5 2 1 e Watch the Media loaded LED 12 Close the top cover of the printer 13 Switch the printer to ON LINE mode 14 The printer will automatically feed the media into the printer until it is correctly positioned for printing Fig 5 2 1 f Feeding material into the printer Media Loaded LED ...

Page 29: ...______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 15 If you want to print using the direct thermal process the printer is now already ready for this To print using the thermal transfer process you still need to insert ribbon ...

Page 30: ... the top cover of the printer 3 Release the print head by pulling the head latch lever located at the right side of the print head mechanism 4 Lift the print head by rotating it upward and to the rear 5 Remove the media from the printer pull the material out of the label path from the rear side of the printer 6 Close the print head by rotating it forward and down Press firmly on each end of the pr...

Page 31: ...eing wider than the media to print on In the case of printing on abrasive media printhead damaging can be avoided this way For direct thermal printing it is not allowed to insert a ribbon to avoid damaging the printhead Make sure your Print Process settings see chapter 7 Panel Functions match to the printer implementation ribbon inserted not inserted To set the ribbon go on like this 1 Switch the ...

Page 32: ... to locate the ribbon supply spindles inside the printer and to find the right unwinding direction for the ribbon roll 7 Press outward on the right ribbon supply spindle spring loaded to make room for the installation of the ribbon 8 At first place the new ribbon roll on the left spindle Please note the notches in the core have to line up with the tangs on the spindle 9 Place the ribbon on the rig...

Page 33: ...ure 5 3 1 c Please note The ribbon leader is attached to the ribbon by an adhesive strip 11 Carefully pull the leader free and pull about 18 inches of ribbon from the roll The ribbon should come off the top of the roll ink side dull side down 12 Route the ribbon from the ribbon supply spindle around the print head and up to the take up core as shown in the ribbon loading diagram see section 5 1 Wi...

Page 34: ...SOLID T11 DT TT Edition 1 1 Fig 5 3 1 c Leader attached to the empty ribbon take up core 16 Check that the ribbon has no folds and is running straight If necessary tauten the ribbon by turning the take up core 17 Close the print head by rotating it forward and down Press firmly on each end of the print head mechanism at the points labeled PUSH until the print head latches firmly in place 18 Close ...

Page 35: ...ide the printer s top cover too to locate the ribbon supply spindles and the ribbon take up spindles 6 Press outward on the right ribbon supply spindle spring loaded and then remove the ribbon roll from the left spindle 7 Remove the second ribbon roll from the ribbon take up spindles in the same way the right spindle is spring loaded and then completely remove both ribbon rolls from the printer 8 ...

Page 36: ...________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 10 Close the top cover of the printer The media for direct thermal printing has to be loaded as described in section 5 2 1 ...

Page 37: ...r to attach the printer to the network The printers SOLID T11 DT and SOLID T11 TT are provided with several interfaces see figure 2 4 b and chapter 11 Specifications for more information 6 2 Turning on the Printer First please notice the instructions given in chapter 5 Handling of Consumables 1 Plug one end of the printer power cord into the socket at the back of the printer and the other end into...

Page 38: ...________________________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 6 3 Control Panel View ON LINE SOLID T11 LEDs Display Dual line x 16 character LCD display 5 Keys ...

Page 39: ... TT Edition 1 1 6 4 Function of the Control Panel Elements Display The display LCD panel serves to show the printer s status messages POWER LED Green The printer is on The printer is off ON LINE LED Green The printer is ready to receive data from the host the printer is ON LINE The printer is not ready to receive data from the host OFF LINE The control panel keys are active ERROR LED Red An error ...

Page 40: ...nter ON LINE LINE Use the LINE key to turn the printer OFF LINE Printer OFF LINE FEED After activating the FEED key in the OFF LINE mode the paper will be moved one form length ahead In the OFF LINE mode the PREVIOUS key initiates cutting Cutter option Use the ENTER key to get into the menu structure ENTER FEED ENTER key NEXT key PREVIOUS key FEED key These keys are used for working within the dif...

Page 41: ...articular printer functions via the panel T e m p o r a r y changes in printer configuration are effective only as long as the printer stays turned on To select such changes temporarily the user must terminate the change of function by pressing the ENTER key one single time P e r m a n e n t changes in printer configuration are active each time the printer is turned on again To select such changes...

Page 42: ...Font Number Orientation Symbol Code Margin Left from Right Top from Bottom Engine Sync Menu Printspeed Contrast Line Spacing ON LINE mode OFF LINE mode in inch Measure length Print Direction Continuous Label Sync Sens Level Two Up Mode RFM Key lock Extended Menu Image Y Pos Process Sync Sens Type TearOff Mode Service Mode Last Error in mm in inch Font List Time setting Date setting Char Spacing Li...

Page 43: ...ey The printer is turned OFF LINE with this key With this ENTER key you get into the first menu level of the menu structure The NEXT key is used to move forward within a menu level The PREVIOUS keys is used to move one or more steps back Press and hold the NEXT key to scroll forward quickly or press and hold the PREVIOUS key to scroll backward Each menu item sub item within a menu level is shown i...

Page 44: ...left digit of the function value is still arrived the changing procedure will be cancelled and this moves you to the next menu level above If you press the ENTER key although the absolute right digit of the function value is still arrived the currently displayed function value is stored ENTER Save as Setup ENTER FEED By pressing the ENTER key the function values currently displayed are confirmed r...

Page 45: ..._______________________________________________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Return to the ON LINE mode LINE Press the LINE key ...

Page 46: ... These diagrams show the course necessary in order to activate a certain function First the elements of the diagram are explained The sequence on the left describes which keys have to be pressed briefly in succession In this example the LINE key has to be pressed first Then the LINE key is released and the ENTER key has to be pressed Then the ENTER key has to be released and the NEXT key has to be...

Page 47: ...er the print contents onto the media see chapter 5 Handling of Consumables too The printer SOLID T11 DT only supports direct thermal printing The SOLID T11 TT can be used for thermal transfer printing and direct thermal printing For direct thermal printing it is not allowed to insert a ribbon to avoid damaging the printhead Make sure your settings match to the printer implementation ribbon inserte...

Page 48: ...s Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed The menu item Engine is selected Press the NEXT or PREVIOUS key until Process is displayed The menu item Process is selected Press the NEXT or PREVIOUS key until the display message is corresponding with the printer implementation ribbon inser...

Page 49: ...ED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Paper Menu Paper Size Material Label Continuous Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Paper Menu is displayed Press the NEXT or PREVIOUS key until Material is displayed Select sub menu Material Press the NEXT or PREVIOUS key ...

Page 50: ... Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Paper Menu is displayed Press the ENTER key to select the paper menu Press the ENTER key to select the paper size menu Press the ENTER key to adjust the page length Press the NEXT or PREVIOUS key if you want to adjust the page length manually mm curren...

Page 51: ...an be saved permanent as setup value using the ENTER key again 7 3 2 Configuration of Semiautomatic Label Length Measurement The panel function Paper Menu Paper Size Page Length Auto Measurement serves to switch the semiautomatic label length measurement function to on or off and to save this setting as setup value If the semiautomatic label length measurement function is chosen the printer automa...

Page 52: ...key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Paper Menu is displayed Press the ENTER key to select the paper menu Press the ENTER key to select the paper size menu Press the NEXT or PREVIOUS key until Paper Width is displayed Press the ENTER key to adjust the format width to the paper width mm currently selected measuring unit Alternative the u...

Page 53: ...ft from Right Digit4 0081 Digit1 0087 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Page Menu is displayed Press the NEXT or PREVIOUS key until Margin is displayed Press the NEXT or PREVIOUS key until the desired margin is displayed Pressing the NEXT or PREVIOUS key changes the value of the...

Page 54: ...heet This function generates a status sheet The status sheet contains information about the current printer configuration and the available fonts LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Status Sheet Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the ENTER key Menu level 1 is selected Press t...

Page 55: ...entitled SERVICE INFORMATION contain hexadecimal coded configuration parameters Printed in plain text Controller version memory serial number Firmware release Interface parameters of Parallel Serial USB Network Ethernet Printer emulation User RAM free User RAM Input data buffer Transparent code Paper size Default margins top left bottom right Default character code Options Fonts installed Font ban...

Page 56: ...he font list shows demo prints of all fonts and in addition the concerning PCL selection commands These commands contain information on font width and font height see section 7 19 Font Selection too LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Font List Font List Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu st...

Page 57: ...agnosis The Hexdump Mode can be activated only temporarily LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Hexdump Hexdump Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Menu level 1 is selected Press the NEXT or PREVIOUS key until Hexdump is displayed The Hexdump Mode is activated Turn the printer ON LIN...

Page 58: ...n is used to produce a FORM FEED LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Normal Print FF Normal Print FF Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Normal Print FF is displayed The normal print mode is activated Turn the printer ON LINE again Press the LINE...

Page 59: ... a print job at a particular page after a print interruption e g paper jam The data contained in the input buffer before the interruption are cleared LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Cancel Job Cancel Job Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Menu level 1 is selected Press the NEXT...

Page 60: ...rvey of the available panel functions Note When printing the menu page please use a large paper LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Menu Page Menu Page Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Menu level 1 is activated Press the NEXT or PREVIOUS key until Menu Page is displayed A menu st...

Page 61: ...rints without sending data to the printer These test prints facilitate error analysis LINE ENTER ENTER ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Status Sheet Sliding Pattern Sliding Pattern Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Menu level 1 is selected Press the NEXT or PREVIOUS key until Sliding Pattern is displayed A ...

Page 62: ... s 40 s Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed The currently set value for he timeout is displayed here 30 seconds Pressing the NEXT or PREVIOUS key changes the value The timeout the waiting period for SIA to switch to the next interface is increased to 40 ...

Page 63: ...isplay ON LINE OFF LINE Menu Level 1 Configuration Interface Emulation SOLID Standard HP PCL 5 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed Press the NEXT or PREVIOUS key until Emulation is displayed Press the NEXT or PREVIOUS key until the desired emulation e g ...

Page 64: ..._________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Available Emulations Standard MICROPLEX IDOL HP LaserJet PCL 5 Epson FX IBM Proprinter Datamax FGL Eltron EPL2 ZPL II Zebra Programming Language Optional TIFF CCITT group 4 Kyocera Prescribe Printronix IGP PGL µPostscript More emulations on request Notice The brand names mentioned are registered trademarks of the enterprises named a...

Page 65: ...ER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Configuration Interface Language German English Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed Press the NEXT or PREVIOUS key until Language is displayed Press the NEXT or PREVIOUS key until...

Page 66: ...NE Panel display ON LINE OFF LINE Menu Level 1 Configuration Interface Transparent Code Digit4 2625 Digit1 2626 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed Press the NEXT or PREVIOUS key until Transparent Code is displayed The hexadecimal number for is preset Pr...

Page 67: ...LINE Panel display ON LINE OFF LINE Menu Level 1 Configuration Interface Input Buffer 32 kB 100 kB Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed Press the NEXT or PREVIOUS key until Input Buffer is displayed Press the NEXT or PREVIOUS key until the desired memory ...

Page 68: ... to factory defaults LINE ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Configuration Interface Factory Default Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Configuration is displayed Press the NEXT or PREVIOUS key until Factory Default is displayed Only if ...

Page 69: ...NE ENTER ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Page Menu Font Number Font 600 Font 5507 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Page Menu is displayed Press the NEXT or PREVIOUS key until the desired font number e g 5507 Langeoog is displayed Th...

Page 70: ... Italic 0610 12 10 1 Kurilen 1710 12 10 1 Kurilen Italic 4508 P 8 1 Helgoland 4510 P 10 Helgoland 4714 P 14 4 Helgoland Bold 5507 20 7 Langeoog 5508 16 6 7 9 Langeoog 5509 15 9 1 Langeoog 6610 10 10 1 Juist Monosp 9210 P 10 1 Tasmanien 9310 P 10 1 Tasmanien Italic 2000 P SC Tasmanien 9900 P SC Neuwerk Resumption of this standard font list see next page Font width Character distance in CPI Characte...

Page 71: ...d 2200 P SC Texel Italic 2300 P SC Texel Bold Italic 9800 P SC Neuwerk Italic 9500 P SC Neuwerk Bold Italic 9600 P SC Neuwerk Bold 0060 SC Plakatschrift 9501 P SC Neuwerk II Condensed Italic 9601 P SC Neuwerk II Condensed Bold Ital 9801 P SC Neuwerk II Condensed BoId 9901 P SC Neuwerk II Condensed 0530 P SC PiktoWin 5100 P SC Amrum 5200 P SC Amrum Bold 5300 P SC Amrum Italic 7500 P SC Antigua 7700...

Page 72: ...rientation 1 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Page Menu is displayed Press the NEXT or PREVIOUS key until Orientation is displayed Press the NEXT or PREVIOUS key until the desired orientation is displayed The orientation 1 landscape is selected In addition this new value can be...

Page 73: ...play ON LINE OFF LINE Menu Level 1 Page Menu Font Number Symbol Code 902 IBM PC II 901 IBM PC I Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Page Menu is displayed Press the NEXT or PREVIOUS key until Symbol Code is displayed Press the NEXT or PREVIOUS key until the desired symbol code is ...

Page 74: ...range for the print speed is 2 inch s to 6 inch s LINE ENTER ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu level 1 Engine Printspeed 6 inch s 4 inch s Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed The currently set value is displayed Press the NEX...

Page 75: ...t Contrast 85 Contrast 60 Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Contrast is displayed The currently set value is displayed Press the NEXT or PREVIOUS key to change the contrast Values from 10 to 120 are settable The contrast i...

Page 76: ...Pos X Pos 0 Dot X Pos 160 Dot Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Image X Pos is displayed The panel function Image Shifting to the X Direction is selected Currently set value 0 Default Operating the NEXT or PREVIOUS key the...

Page 77: ..._______________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Example for shifting the image to the X direction Feed direction print direction Printout after the image shifting to the X direction In this example the value of the Image X Position was increased NEXT key Previous position of the printout margin prior to the image shifting Image shifting to the X direction ...

Page 78: ...0 Dot Y Pos 120 Dot Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Image Y Pos is displayed The panel function Image Shifting to the Y Direction is selected Currently set value 0 Default Operating the NEXT or PREVIOUS key the image can...

Page 79: ..._______________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Example for shifting the image to the Y direction Feed direction print direction Printout after the image shifting to the Y direction In this example the value of the Image Y Position was increased NEXT key Previous position of the printout margin prior to the image shifting Image shifting to the Y direction ...

Page 80: ...rkings Black Marks Menu sub point Reflex LINE ENTER ENTER ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Engine Printspeed Sync Menu Sync Sens Type Punched Reflex Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key ...

Page 81: ...______________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 7 27 Automatic Sync Sensor Adjust This function serves to adjust the printer s Sync Sensor to the material in use If this automatic function does not work with your specific print material please read the following section Manual Sync Sensor Adjust 7 27 1 Overview ...

Page 82: ...eed Sync Menu Sync Sens Type Auto Sens Adj Put in Label Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Sync Menu is displayed Press the NEXT or PREVIOUS key until Auto Sens Adj is displayed Open the printhead and place label with maski...

Page 83: ...y the system The panel functions Sync Sens Level and Sensor Test Gap serve to adjust the contrast value measured by the Sync sensor specifically for the label material in use The following describes the adjusting of a Gap sensor The steps to adjust a Reflex sensor are mostly comparable A contrast value of about 10 is appropriate for the masking paper level without label The measured level of label...

Page 84: ...____________________________________________________________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 7 28 1 Overview Level and Current Adjusting ...

Page 85: ...ve the value B Sensor current adjusting Within the Engine menu go to Sensor test and select the submenu Gap The currently measured contrast value is displayed as under Sync Sens Level Press the ENTER key again after this 2 values are displayed The VV value corresponds to the current contrast value The CV value serves as reference for the sensor current and is modifiable Consequently modifications ...

Page 86: ...nt contrast zones of the current material contrast results have to be measured now place the material in the photoelectric sensor area and read the contrast values Example Self adhesive material with black bars lengthways across the label Zone of the inserted material Measured contrast value Masking paper carrier 12 Masking paper label 24 Masking paper label black bar 75 In this example the value ...

Page 87: ...es Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Sync Menu is displayed Press the NEXT or PREVIOUS key until Sync Sens Level is displayed The measured contrast value is displayed at the left the currently set level is displayed at the right side Press th...

Page 88: ...y 15 mm LINE ENTER ENTER ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Engine Printspeed Sync Menu Sync Sens Type Sync Sens Offset Offset 0 0 mm Offset 1 0 mm Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key unt...

Page 89: ..._________ _______________________________________________________________________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 feed direction print material Gap position detected by the printer zero position Fig 7 29 a Adjusting the Zero Position of the Material Transport ...

Page 90: ...fter installation or deinstallation of a peripheral device this function has to be used to adjust the printer configuration Start the printer in the Service Mode ENTER Turn the printer on Panel display Service Mode Notes Before starting the printer the NEXT key and the ENTER key have to be pressed simultaneously Turn the printer on and keep the two keys pressed until the messages Service Mode is d...

Page 91: ...e TearOff Edge Cutter Saved Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until Service Menu is displayed Press the NEXT or PREVIOUS key until Periph Device is displayed Press the NEXT or PREVIOUS key until the desired peripheral device is displayed The ...

Page 92: ...INE ENTER ENTER ENTER ENTER ENTER FEED ENTER LINE Panel display ON LINE OFF LINE Menu Level 1 Engine Printspeed TearOff Menu TearOff Mode OFF ON Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until TearOff Menu is displayed Press the NEXT or...

Page 93: ...itional media transport after printing enables to disjoin the material along at the perforation The tear off mode is not carried out if the next page is already ready to print In this case the next page is printed instead A draw back of the material can be selected Prior to the next print job the material is moved back until the printhead position is TOP OF FORM Real 1 1 Mode Use the panel functio...

Page 94: ...N LINE OFF LINE Menu Level 1 Engine Printspeed TearOff Menu TearOff Mode Print Mode Real 1 1 Mode Normal 1 1 Mode Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until TearOff Menu is displayed Press the NEXT or PREVIOUS key until Print Mode ...

Page 95: ...1 DT TT Edition 1 1 Real 1 1 Mode The whole surface of the label is printable The label is pushed forward to the tear off edge for tear off see the previous section Selecting the Tear Off Mode After the tear off the beginning of the next label is drawn back under the print head This reduces the output volume in relation to a certain time Print head Tear Off Edge or Cutter Label unprinted Label pri...

Page 96: ...Manual SOLID T11 DT TT Edition 1 1 Normal 1 1 Mode In this mode after tear off or cut no draw back of the unprinted material takes place The output volume is at its maximum level As a result the first 36 mm of the label are not printable These measurements correspond to the distance between print head and tear off edge or cutter Print head Label unprinted Label printed Non printable area 1 Print 2...

Page 97: ...lay ON LINE OFF LINE Menu Level 1 Engine Printspeed TearOff Menu TearOff Mode TearOff Position Position 1 0 mm Position 1 5 mm Save as Setup Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Engine is displayed Press the NEXT or PREVIOUS key until TearOff Menu is displayed Press the NEXT or PREVIOUS key unti...

Page 98: ...______ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Hints on adjusting the position Using the optional cutter you can set the cutting position for Z folded paper e g to the perforation line or in front of this line offset in feed direction see the following figure Cutter 1 Drucken 2 Drucken Ende Feed then cut Printhead Setting range for the cutting position Offset from 0 to 4 2mm Page p...

Page 99: ...IP Address 192 168 002 002 192 168 010 123 Saved Notes Turn the printer OFF LINE with this key The ENTER key gives the user access to the menu structure Press the NEXT or PREVIOUS key until Network is displayed Press the ENTER key to select the Network menu Press the NEXT or PREVIOUS key until IP Assign is displayed Press the ENTER key to select the IP Assign menu The current setting value is disp...

Page 100: ...If your network is using DHCP an address can be automatically assigned select the item DHCP from the network submenu IP Assign The parameters Subnet Mask and Gateway are configured in the same way as described above Please select the concerning panel functions for this compare section 6 6 Menu Structure Select the subitem Off from the network menu to switch off the network access Dynamic Host Conf...

Page 101: ...er automatically adjusts itself to maximize link performance Autonegotiation is the recommended setting If you set the Duplex Speed parameters manually you may experience problems Wrong settings can slow down the speed of the link worst case communication does not occur Explanations Auto Negotiation A Ethernet procedure that allows devices at either end of a link segment to advertise and negotiate...

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Page 103: ...t allowed to perform these operations 8 1 Printer Cleaning By a regular and conscientious performance of the following operations the printer is guaranteed to always work at an optimum reliability For safety pull out the mains plug first Make sure the elements that are to be cleaned have cooled down Please be especially careful to avoid damaging mechanical or electronic modules Do not use detergen...

Page 104: ...rator s Manual SOLID T11 DT TT Edition 1 1 After the cleaning operations please load the wanted consumables again see chapter 5 Handling of Consumables 8 1 1 Printer Cabinet Cleaning Soilings like dust grease or similar things can be removed with a soft lint free cloth If necessary the cloth can be moistured with water or a neutral detergent Inside the printer dust or paper dust can be removed bes...

Page 105: ... or remove the printhead The printhead can be damaged by electrostatic charges Therefore first of all touch a properly grounded part of the printer the base plate of the printer e g 1 Turn the printer off 2 Open the top cover of the printer 3 Open the printhead assembly by pulling the head latch toward the front of the printer The print head assembly is spring loaded and will automatically open as...

Page 106: ... Repeat if necessary until the swab is clean after it is passed over the print head b Using Spirit for the cleaning work Spirit Ethanol should only be used if no print head cleaner is available Spirit is an easily combustible liquid Take notice of the safety instructions for combustible liquids Don t smoke Use a soft lint free cloth moisten it with spirit and then use it to wipe several times alon...

Page 107: ...l transfer mode SOLID T11 TT only compare section 5 3 Handling of Ribbon 8 Close the printhead by rotating it forward and down 9 Press firmly on each end of the printhead assembly at the points labeled PUSH until the printhead latches firmly in place 10 Close the top cover of the printer To help keep the printhead clean and to avoid premature wear out of the printhead the hood of the printer shoul...

Page 108: ...ve residues For the following cleaning operations the hints of section 8 1 2 are valid too 1 Turn the printer off 2 Open the top cover of the printer 3 Open the printhead assembly by pulling the head latch toward the front of the printer The print head assembly is spring loaded and will automatically open as soon as the head latch is disengaged 4 Rotate the printhead assembly up and to the rear to...

Page 109: ...opropyl alcohol 99 9 Fig 8 1 3 b Position of platen and rollers Clean the platen The platen is the rubber roller directly below the printhead Clean the label feed rollers The label feed rollers are located to the rear of the printhead assembly Repeat if necessary until the cleaning tool is clean after it is passed over the rolls 7 Make sure the concerning transport rollers have been cleaned on the...

Page 110: ... s Manual SOLID T11 DT TT Edition 1 1 9 Reposition the label cover plate and press down at the points marked with the purple arrows until it snaps in place 10 Close the printhead by rotating it forward and down 11 Press firmly on each end of the printhead assembly at the points labeled PUSH until the printhead latches firmly in place 12 Close the top cover of the printer 13 Turn the printer on The...

Page 111: ...ensor Cleaning The device is provided with sensors to enable controlling of consumable movements During the print process this sensors first of all may be soiled by paper dust A large amount of dirt is able to cause problems with detection The sensor surfaces are very sensitive to scratches Do not use any sharp tools or detergents to clean the sensors 8 1 4 1 Location of the Sensors Edge of the le...

Page 112: ...ight is no longer reflected back to the sensor detector indicating to the printer that it should use this position as the start of a new label When dust dirt adhesive or other foreign matter interferes with the light path of either of these sensors the results is erratic label positioning and feeding In addition a Paper End sensor is used to detect when the media supply has been depleted It is ver...

Page 113: ... Operator s Manual SOLID T11 DT TT Edition 1 1 Fig 8 1 4 2a Position of the group of 3 sensors 6 Loosen the thumbscrew on the left adjustable material guide label width guide Remove this thumbscrew and lay it aside Fig 8 1 4 2 b Removing the thumbscrew 7 Remove the upper part of the sensor assembly and lay it aside turn over as shown in the next figure Thumbscrew Sensor assembly Left adjustable ma...

Page 114: ... Fig 8 1 4 2 c Position of the sensor components to clean 8 Gently clean the sensor components with compressed air Do not use any sharp tools or detergents to clean the sensors 9 Stickings can be removed best with a cotton swab or a soft lint free cloth saturated with isopropyl alcohol 99 9 10 Reposition the upper part of the sensor assembly on adjustable paper guide 11 Replace the thumbscrew and ...

Page 115: ...ew of the sensor assembly 12 Clean the whole glas plate Do not use any sharp tools to clean the glas plate 13 Loosen the two thumbscrews at the rear side of the printer near the paper input opening compare section 5 2 1 to move the material guides aside this is helpful to get the access to the whole glas plate 14 Stickings can be removed best with a soft lint free cloth saturated with isopropyl al...

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Page 117: ...bed in this chapter yourself especially the consumable replacement Please regard the following subjects if an opening of the printer becomes necessary While operating the printer components inside the device will heat up Take care that you do not burn your fingers when removing a paper jam Make sure all covers of the device are completely closed afterwards Any others but the troubles described on ...

Page 118: ...ages Panel display Remedies Load Paper or No Paper insert a printmedia paper make sure the media has been loaded correctly compare section 5 clean the sensors compare section 8 1 4 Foil Error The thermal transfer print mode is selected A printer ribbon is needed insert a ribbon make sure the ribbon has been loaded correctly compare section 5 3 remove the jammed consumables labels sticking together...

Page 119: ...___________________________________ MICROPLEX Operator s Manual SOLID T11 DT TT Edition 1 1 Panel display Remedies Head open The printhead assembly is not firmly in place Press firmly on each end of the print head mechanism SOLID T11 DT at the points labeled PUSH until the print head latches firmly in place Compare section 5 2 Fig 9 1 a Locking the printhead here SOLID T11 DT ...

Page 120: ...error messages indicate a paper jam remove the jammed consumables labels sticking together e g reload the consumables paper see chapter 5 perform the basic operations see chapter 4 check the position of the label width guides set the label width guides positions in accordance to your consumables See section 5 2 1 clean the sensors See section 8 1 4 Sensor Cleaning make sure all material pieces are...

Page 121: ...emedies HeadNot Found the printhead is not connected or faulty Head defectiv the printhead is defective A new printhead has to be installed High Head Temp The printhead temperature is too high make sure the consumables have been loaded correctly compare section 5 check the print process selecting and correct it if necessary see section 7 1 Head Life End a new printhead has to be installed If the r...

Page 122: ...cting and correct it if necessary see section 7 1 check the ribbon transport SOLID T11 TT load the ribbon again if necessary see section 5 3 increase the contrast see section 7 23 choose different consumables adjust media to the ribbon resp print process or vice versa see chapter 3 5 and 7 check the environment conditions and correct them if necessary admissible values for humidity temperature etc...

Page 123: ...DT TT Edition 1 1 Defect Remedies Printout blurred or incomplete clean the printhead see section 8 1 2 check the ribbon transport SOLID T11 TT load the ribbon again if necessary see section 5 3 also see section 9 3 Incorrect Media Transport the printhead has to be exchanged if for example after a big printout performance the printout isn t correct any more If the remedies above are not successful ...

Page 124: ...f the media has been loaded correctly compare section 5 2 check if the ribbon has been loaded correctly SOLID T11 TT compare section 5 3 clean the transport rollers see section 8 1 3 No straight transport of the consumables torsion or folding of the ribbon e g check if the ribbon has been loaded correctly SOLID T11 TT compare section 5 3 check if the media has been loaded correctly compare section...

Page 125: ... cutter Defect Remedies CutterNotFound The optional cutter is selected but not connected or defective make sure the cutter is installed correctly Also see section 7 30 Peripheral Device Activation Tear Off Edge Cutter Unselect the cutter if the cutter was deinstalled See section 7 30 Cutter Error An error occured during cutter operation check for a paper jam Remove the jammed material See section ...

Page 126: ...n automatic jam safety function to prevent a loss of data When an error occurs all the pages on the paper path will be printed again This ensures that no data will get lost The exact number of pages to repeat depends on the format length and the position where the error occurred on the page This automatic jam safety function can be switched off by changing the EEPROM configuration if the user want...

Page 127: ...ducts they must be repacked in the original way in order to avoid damaging during transportation The following list gives you an overview of the working steps necessary for repacking Pay attention to the notices located on the products and the hints given in the Service Manual as well If you are not familiar with any of the working steps please ask your service engineer or your supplier Remove the...

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Page 129: ...rinting thermal transfer printing and direct thermal printing 2 up to 6 Inch second 50 up to 150 mm second 300 dpi dots per inch horizontal and vertical up to 11 8 Inch 300 mm minimum width 5 16 Inch 131 mm 10 5 Inch 266 mm up to 0 008 inches 0 21 mm parallel IEEE 1284 Centronics MP BUS SPS Control optional serial USB 1 1 LAN Ethernet 10 100 Mbit TCP IP Optional LAN Ethernet SPX IPX LAT Token Ring...

Page 130: ...eps can be done by the user in accordance with the manual without the usage of tools Consumables can be different depending on the printer type The most important consumable for example is toner Usually the utilization time of these materials is given as a number of pages DIN A4 These values often refer to the print density 3 4 or 5 which is given as an application specific parameter Usually a val...

Page 131: ...t time to exchange a component depends not only on the failure of a component but also on a possible loss of print quality in the printouts MNPSQ Mean Number of Prints with Specified Quality SQ This value is often associated with Lifetime This term is not correct MNPSQ describes the period of time in which a defined print quality is maintained The print quality is determined by the values for prin...

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Page 133: ...9 conventions 9 costs per page 130 cutter 125 cutter activation 90 cutting menu 93 cutting mode 92 93 cutting position 88 97 D data interface 62 density 75 diagrams 46 dimensions 129 direct thermal printing 8 23 47 display 38 39 display language 65 E electrical requirements 129 emulations 63 ENTER key 40 43 44 environment 17 129 Error LED 39 error messages 117 118 125 extended menu 42 F factory de...

Page 134: ...ribution 67 menu page 60 menu structure 42 60 N network parameters 99 networking features 41 NEXT key 40 43 44 normal 1 1 mode 96 normal print mode 58 O OFF LINE 42 offset cutting position 98 ON LINE LED 39 operation 37 operation sequences 21 operator maintenance 103 P packing materials 15 page description language 66 page length 50 panel display 46 118 panel functions 47 60 panel keys 38 40 43 pa...

Page 135: ... 20 ribbon spindles 24 32 roller 108 roll fed media 25 S safety regulations 11 sensor adjust 81 83 shipping 127 sliding pattern 61 spare parts 131 specifications 129 status sheet 54 symbol code 73 symbols 9 Sync sensor level 81 83 syntax of diagrams 46 T tear off edge activation 90 tear off mode 92 95 tear off position 88 97 temperature 17 129 temporary configuration changes 41 test prints 61 text...

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