Troubleshooting Guide
496
Figure C.1: Monitor Menu
To double-check this little loophole, go to the Apple menu: System Preferences.../Security & Privacy
pane, select “Microphone” in the column to the left, and make sure that MIOConsole3d is checked.
The USB cable is not connected or bad
Check the simple thing first; is the unit connected? If the FireWire/Computer status LED on the front panel
is not on and/or there is no information listed in the Unit Info pane in MIOConsole3d, confirm that the USB
cable is plugged in firmly at both ends.
Metric Halo provides a high-quality USB cable for use with your 3d device and we recommend you use
it. For various reasons you may decide to use other cables than the ones provided by Metric Halo. Under
ideal circumstances all USB cables will provide years of service. However, cables will and do go bad. Cable
failures can be difficult to track down. If you are experiencing problems with connecting your 3d device
you should try swapping the cable with another known-good cable.
If the USB cable is not the source of the problem, check the next possibility.
The Ethernet cable is not connected or bad
Check the simple thing first; is the unit connected? If the FireWire/Computer status LED on the front panel
is not on and/or there is no information listed in the Unit Info pane in MIOConsole3d, confirm that the
Ethernet cable is plugged in firmly at both ends.
Metric Halo provides a high-quality Ethernet cables for use with your 3d device and we recommend you
use them. For various reasons you may decide to use other cables than the ones provided by Metric Halo.
Make sure that you use a proper Gigabit capable Cat 5 cable with all 8 conductors wired to the connectors.
Your Ethernet cable may be up to 100 meters long. Longer may work, but it is possible that as you go past
100m connectivity becomes unreliable.
Under ideal circumstances all Ethernet cables will provide years of service. However, cables will and do go
bad. Cable failures can be difficult to track down. If you are experiencing problems with connecting your
3d device you should try swapping the cable with another known-good cable.