mcr S-THERM smoke exhaust vents: C, E, NG-A. OPERATION AND MAINTENANCE MANUAL
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11.
WARRANTY TERMS
1.
“MERCOR” S.A. grants a 12-month quality guarantee for equipment, starting from the date of
purchase, unless the agreement provides otherwise.
2.
Each defect under guarantee should be reported to a local representative of “MERCOR” S.A.
immediately, i.e. within 7 days of its discovery.
3.
Applications can be made by phone at +48/ 58 341 42 45, by email to
sending a letter to: “MERCOR” S.A., Grzegorza z Sanoka 2, 80-408 Gdańsk, Poland.
4.
If during the term of guarantee any physical defects of the equipment become evident, “MERCOR”
S.A. shall remove them within 21 days of the written notification, subject to paragraph 5.
5.
“MERCOR” S.A. reserves the right to lengthen the repair time in the event of complicated repairs
or those that require non-standard sub-assemblies [elements] or spare parts to be purchased.
6.
Liability under the Guarantee covers only defects resulting from causes inherent in the equipment
sold.
7.
In the event of defects resulting from inappropriate operation of the equipment or due to other
reasons stated in par. 6, the Buyer/ Guarantee Holder shall bear the costs of their removal.
8.
In accordance with the generally accepted practice, the guarantee does not cover:
damages and breakdowns of the equipment due to inappropriate operation, user’s
interference, lack of maintenance or periodic servicing;
equipment damages resulting from causes other than those that MERCOR is responsible for,
in particular: acts of God such as torrential rainfall, flood, hurricane, flooding, stroke of
thunder, overvoltage in the mains, explosion, hail, fall of aircraft, fire, avalanche, landslide and
secondary damages due to the above-listed causes. Torrential rain is defined as rain with an
efficiency index of at least 4 (or 5 in Chomicz scale or torrential rain grade IV (A
4
)). Should it be
impossible to determine the index mentioned in the previous sentence, the actual condition
and the degree of damage at the place of its origin proving that it is the consequence of
torrential rain will be considered. Hurricane is defined as wind blowing at the speed of at least
17,5 m/s (damages are deemed to have been caused by hurricane if the effects of hurricane
have been found in the immediate neighborhood);
damages due to failure to immediately report the defect discovered;
worsened quality of coating due to the natural ageing process (fading, oxidation);
defects due to using abrasive or aggressive cleaning products;
damages due to aggressive external factors, especially chemical and biological ones.
parts liable to natural wear and tear during operation (e.g. seals) unless a manufacturing fault
has occurred;
damages due to improper transport, unloading and storage of the device;
damages due to installation inconsistent with the OMM and the rules of good construction
practice;
ingress of dust, particles or solids with the effective grain size below 50 μm into the
polycarbonate sheet chambers;
condensation in the polycarbonate sheet chambers.
9.
Guarantee and warranty is void in the following cases:
The Buyer/Guarantee Holder makes design modifications on his own without consulting
“MERCOR” S.A.,
