Message in the media display:
SOS NOT READY
: the vehicle is not switched on or
eCall is not available.
During an active emergency call,
G
appears in
the display.
You can find more information on the regional
availability of eCall at: http://www.mercedes-
%
If an emergency call is unavailable or malfunc-
tioning, a message to this effect also appears
in the instrument cluster display.
Triggering an automatic emergency call
Requirements:
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
If restraint systems such as airbags or Emergency
Tensioning Devices have been activated after an
accident, eCall may automatically initiate an emer-
gency call.
When the emergency call is made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted to
the Mercedes-Benz emergency call center.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services:
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual emergency call
#
To use the SOS button in the overhead control
panel: press the SOS button at least one sec-
ond long.
When the emergency call is made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted to
the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center can
transmit the vehicle position data to one of the
emergency call center.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
If no connection can be made to the emergency
services:
#
Dial the local emergency number on your
mobile phone.
Ending an unintentional emergency call
#
Select
~
on the multifunction steering
wheel. Depress the button for several seconds.
Transmitted data with the emergency call system
Data transmitted by the eCall includes but is not
limited to:
R
Vehicle's GPS position data
R
GPS position data on the route
(a few hundred meters before the incident)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Estimated number of people in the vehicle
R
Whether the emergency call was initiated man-
ually or automatically
R
Time of the accident
R
Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing of
the eCall system data, please contact MBUSA's
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC’s Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
Breakdown assistance 227
