whether you wish to get support from the
Mercedes-Benz customer centre.
#
Select
Call
.
R
After your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
/
page 185).
R
The Mercedes-Benz customer centre will
take your call and organise breakdown and
accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be made. This
has priority over all other active calls.
%
In addition, if the "Telediagnosis" Mercedes me
connect service is active, a similar query may
appear at a later time in the event of a break-
down. If you are already in contact with the
Mercedes-Benz customer centre or have
received help, this query can be ignored or
rejected.
%
If you answer the prompt for support from the
Mercedes-Benz customer centre with
Later
the message will disappear and reappear at a
later time.
The query triggered by the "Telediagnosis"
Mercedes me connect service can either be
confirmed or rejected. After rejection, it is no
longer displayed.
Arranging a service appointment via Mercedes me
call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recommen-
dations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the
maintenance management service, the multimedia
system reminds you after a certain amount of time
that a service is due. A prompt appears asking if
you would like to make an appointment.
#
To arrange a service appointment: select
Call
.
After your confirmation, the vehicle data is
sent and the Mercedes-Benz customer centre
deals with your appointment. The information
is then sent to your desired service outlet.
They will contact you to confirm the appoint-
ment and, if necessary, to discuss the details.
%
If you select
Later
after the service message
appears, the message is hidden and reappears
at a later time.
Consenting to data transfer for a Mercedes me call
Requirements:
R
There is an active Mercedes me call via the
multimedia system or the buttons in the over-
head control panel (
/
page 182).
%
The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the follow-
ing message appears
Do you want to transmit
vehicle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?
.
#
Select
Yes
.
Relevant identification data is transmitted
automatically.
More information on Mercedes me: https://
Transferred data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and smooth service.
The following requirements must be met for the
data transfer:
R
The vehicle is switched on.
R
The necessary data transmission technology is
supported by the mobile network provider.
R
A sufficient mobile phone connection quality is
provided.
Multi-stage transmission depends on the following
factors:
R
Reason for the initiation of the call
R
Available mobile radio transmission technology
R
Activated Mercedes me connect services
R
Selected service in the voice dialogue system
%
A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
Mercedes me 183
T447 0414 02
Summary of Contents for EQV 2021
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