Mercedes-Benz EQA 2022, Owner'S Manual

Page: 329 / 541

The Accident and Breakdown Management can
include the following functions:
R
Supplement to the Mercedes-Benz emergency
call system (
/
page 331)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
R
Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
R
Addition to the emergency guide after auto-
matic accident or breakdown detection
(
/
page 322)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
R
Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
%
These services are subject to technical
restrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number first or use the Mercedes-Benz emer-
gency call system (
/
page 329).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
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The reason for initiation of the call
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The service that is selected in the voice con-
trol system
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The activated Mercedes me connect services
You can find out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
find these in your Mercedes me user account.
326 MBUX multimedia system