Memsic DMU380SA Series, User Manual

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DMU380SA Series
User’s Manual
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Doc# 7430-0026 Rev. 01 Page 92
14 Warranty and Support Information
Customer Service 14.1
As a MEMSIC customer you have access to product support services, which include:

Single-point return service

Web-based support service

Same day troubleshooting assistance

Worldwide MEMSIC representation

Onsite and factory training available

Preventative maintenance and repair programs

Installation assistance available
Contact Directory 14.2
United States: Phone: 1-408-964-9700 (8 AM to 5 PM PST)
Fax: 1-408-854-7702 (24 hours)
Email: techsupportca@memsic.com
Non-U.S.: Refer to website www.memsic.com
Return Procedure 14.3
14.3.1 Authorization
Before returning any equipment, please contact MEMSIC to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:

Name

Address

Telephone, Fax, Email

Equipment Model Number

Equipment Serial Number

Installation Date

Failure Date

Fault Description

Will it connect to NAV-VIEW?
14.3.2 Identification and Protection
If the equipment is to be shipped to MEMSIC for service or repair, please attach a tag TO
THE EQUIPMENT, as well as the shipping container(s), identifying the owner. Also
indicate the service or repair required, the problems encountered and other information
considered valuable to the service facility such as the list of information provided to
request the RMA number.