9 Support Information
9 Support Information
In this chapter you will learn about different levels of support at the Meinberg Company. In general, the Basic
Customer Support level is included in the price you pay for your Meinberg product and demands no additional
costs. It includes free e-mail, phone support and free lifetime firmware updates for the lifetime of your product,
i.e. for as long as you choose to use it.
Depending on the product this level also includes a 3 year hardware warranty. You can extend the hard-
ware warranty period after the standard warranty of your Meinberg product ends.
The chapter includes:
•
Basic Customer Support
•
Support Ticket System
•
How to download a Diagnostic File
•
Self-Help Online Tools
•
NTP and IEEE 1588-PTP online tutorials.
•
The Meinberg Academy introduction and offerings.
•
Meinberg Newsletter
•
How-To-Videos on our YouTube channel
9.1 Basic Customer Support
Contact Meinberg via e-mail or phone.
Service-Hotline
+49 (0) 5281 / 9309-888
Service-Hotline
+49 (0) 5281 / 9309-888
Bürozeiten
Mo. – Do. 7:30 – 17:00, Fr. 07:30 – 15:00 (MEZ/MESZ)
Nicht erreichbar an Sa./So. und an gesetzl. Feiertagen
Technischer Support
Mo. – Do. 8:00 – 17:00, Fr. 8:00 – 16:00 (MEZ/MESZ)
Nicht erreichbar an Sa./So. und an gesetzl. Feiertagen
Büro (Vertrieb/Einkauf)
Service-Zeiten
MEINBERG Remote Support
In order to assist you with configuration, installation, monitoring and diagnostics of your Meinberg products, you
can download a remote support software that allows Meinberg technical support to remote control your computer.
By following this link;
https://www.meinbergglobal.com/english/support/remote.htm
microSync
Date: 22nd June 2020
41