Megger Ducter DLRO2, User Manual

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13. Calibration, Repair and Warranty
Megger operate fully traceable calibration and repair facilities to make sure your instrument continues to provide
the high standard of performance and workmanship that is expected. These facilities are complemented by a
worldwide network of approved repair and calibration companies, which offer excellent in-service care for your
Megger products.
For service requirements for Megger instruments contact:
Megger Limited OR Megger
Archcliffe Road Valley Forge Corporate Centre
Dover 2621 Van Buren Avenue
Kent Norristown
CT17 9EN PA 19403
U. K. U. S. A.
Tel: +44 (0) 1304 502 243 Tel: +1 610 676 8579
Fax: +44 (0) 1304 207 342 Fax: +1 610 676 8625
13.1 Return procedure
Warning: Remove the battery cells before shipping this instrument.
UK and USA Service Centres
1. When an instrument requires recalibration, or in the event of a repair being necessary, a Returns Authorisation
(RA) number must first be obtained from one of the addresses shown above. The following information is to be
provided to enable the Service Department to prepare in advance for receipt of your instrument and to provide
the best possible service to you:
ƒ
Model (for example, DLRO2).
ƒ Serial number (found on the display under settings, device information, or on the rear cover and by the
batteries or on the calibration certificate).
ƒ
Reason for return (for example, calibration required, or repair).
ƒ Details of the fault if the instrument is to be repaired.
2. Make a note of the RA number. A returns label can be emailed or faxed to you if required.
3. Pack the instrument carefully to prevent damage in transit.
4. Before the instrument is sent to
Megger , freight paid, make sure that the returns label is attached or that the RA
number is clearly marked on the outside of the package and on any correspondence. For items being returned
outside of the UK and USA please send copies of the original purchase invoice and packing simultaneously
by airmail to expedite clearance through customs. In the case of instruments which require repair outside the
warranty period, an immediate quotation can be provided when obtaining the RA number.
5. Track the progress on line at www.megger.com.
Calibration, Repair and Warranty
www.megger.com DLRO2
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