G30270AH
Troubleshooting Guide
– Optum 2692
Note: Refer to Product Instructions for Use of full instructions, warning, and contraindications.
Product Description
Locking Raised Toilet Seat with Arms
G30270AH
Troubleshooting Topics
Top Issue # 1 – Seat Not Locking
Yes No
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Has the customer followed installation instructions(See Page 5)?
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Is customer toilet seat elongated? If so, the product may not be
compatible.
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Certain bowl types will require removal
of toilet seat/lid before installing raised seat. Has customer tried this?
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Does the customers toilet seat have any raised points on the inner ring?
If so, the product may not be compatible.
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Issue Solved? If not, continue to
Complaint Form on Page 2
Top Issue # 2 – Arms Not Locking
Yes No
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Did the customer follow the Assembly Instructions(See page 5)?
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Do the arms appear damaged?
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Do the receptacle holes on the raised toilet seat appear damaged?
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Do the holes on the arms appear to be damaged in any
way?
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Are the push (detent) butttons present and functional?
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Issue Solved? If not, continue to Complaint Form on Page 2
Figure
– Product
Photo