MediTouch BalanceTutor, Service Manual, Page: 12 / 34

Page 12 of 34
www.meditouch.co.il
info@meditouch.co.il
Tel: (972)-9-8637477
Fax: (972)-9-8852935
45 Hamelacha, Poleg industrial zone, Netanya, Israel.
Zip: 4250574, PO Box: 8306
DO-15-01-12 BalanceTutor service manual 211102.doc
5 Software System
5.1 Servo drive firmware update
1. Enter to Windows as an Administrator
2. Run software PowerTools Pro - v5.3
3. Load firmware by pressing File  Open *.ep (firmware file).
4. Download firmware by pressing Device  Download  Press Emergency Stop Button
(Physical button)  Press founded driver in the list  Press OK … Wait for process
completion.
Note: make sure Balancetutor.exe is not running at background
5. Repeat steps 2-4 for second driver.
6. Restart the system
5.2 PC software update
1. Enter to Windows as an Administrator
2. Go to c:\balancetutor folder
3. Delete all file except the following:
File name Type
Log Folder
SensorsLogs Folder
ManufacturerSettings.xml File
LocalSettings.xml File
4. Copy all content from balancetutor.zip update folder to c:\balancetutor
5. For Database upgrade, Open folder c:\balancetutor\update and run Update.bat
6. Perform update for the latest dotNet Framework from Microsoft and make Windows update.
7. Restart the system.
5.3 Back up
A. Cloud – MediTouch offers constant full software and database cloud back up whenever the
device is in its service warranty period.
B. Local – Shadow copy is active for drive c:\
5.4 System failure
In case of: Windows fail loading, Boot fail, Blue screen, etc.
Consult with MediTouch on best solution.