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Hardware Installation Guide - Mediatrix Sentinel

26

Troubleshooting

Locating the Product Serial Number

Before you start

Warning

: 

 Make sure your unit is powered off before flipping it over.

Steps

1)

Flip the unit upside down.

The serial numbers of the unit is located underneath the unit.

2)

Note or take a picture of your unit's product serial number.

3)

Flip the unit upside down.

4)

Make sure all your cables are well connected.

Example

 

 

Troubleshooting

Problem

Cause

Unable to contact the Management Interface

Wrong Eth port used for the Network configuration

(Mediatrix unit on the edge or in the LAN with or

without a DHCP)

Card does not appear in the Management Interface.

• The card is broken
• The unit is broken

Card appears in the Management interface, but

cannot be used. (For example, unable to make calls)

The card is not configured properly. Refer to the

Software Configuration Guide.

Summary of Contents for Mediatrix Sentinel

Page 1: ...Hardware Installation Guide Mediatrix Sentinel Revision 02 March 31 2015 www media5corp com ...

Page 2: ...nition 8 Requirements 10 Location Requirements 10 Wiring Guidelines 10 Mediatrix Sentinel Characteristics 10 Getting Started 12 Installation Check List 12 Package Check List 12 Cleaning Instructions 13 Mounting Tools and Equipment 13 Connectors and Indicators 13 Installing a Mediatrix Unit 17 Installing the Unit on a Flat Surface 18 Using the Mediatrix Unit on the Edge 18 Using the Mediatrix Unit ...

Page 3: ...ards 24 Installing Removing a Telephony Card 24 Troubleshooting 26 Locating the Product Serial Number 26 Troubleshooting 26 LED Patterns 27 RESET DEFAULT Button 27 Partial Reset 28 Performing a Partial Reset 29 Factory Reset 30 Performing a Factory Reset 30 Disabling the Rescue Interface 31 Standards Compliance and Disclaimers 32 Supported Standards 32 Disclaimers 33 ...

Page 4: ...as well as to the Intellectual Property of the document and the technology and know how that it includes and represents This publication cannot be reproduced neither in whole nor in part in any form whatsoever without written prior approval by Media5 Corporation Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any pe...

Page 5: ...cture designed to address a variety of applications including security demarcation point SIP normalisation and survivability Module Interfaces Base Unit 1 WAN 4 LAN Gigabit Ethernet 8 slots for telephony cards 3 SBC session licenses Telephony Cards optional PRI Port card 004 00096 00 4 x FXS Ports card 004 00085 00 4 x FXO Ports card 004 00087 00 DSP card needed when using FXS FXO or BRI 2 x BRI c...

Page 6: ...curely connected to the grounding screw on the back of the Mediatrix unit and an appropriate grounding point in your site the earth ground cable must remain tightly secured at all times during service and installation Warning Disconnect all interface cables including PRI BRI FXS and FXO as well as all power sources connected to the Mediatrix unit before servicing the unit Warning Disconnect all in...

Page 7: ...the device is OFF or ON Use caution when working near these connectors to avoid electric shock Warning The socket outlet if used shall be located near the equipment and shall be easily accessible by the user The AC adaptor inlet is considered as a disconnection device The device must be readily operational Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication line cords...

Page 8: ...ogte te zijn van standaard maatregelen om ongelukken te voorkomen Varoitus Tämä varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin työskentelet minkään laitteiston parissa ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista Attention Ce symbole d avertissement indique un danger Vous vous trouvez dans une situ...

Page 9: ...ntegridad física Antes de manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till v...

Page 10: ...e for future upgrade maintenance and troubleshooting and where cables can be easily connected Maintain a minimum of 25 mm 1 in clearance around the unit Keep airflow around and through the vents of the unit clear of any obstruction Do not put books or paper on the unit Wiring Guidelines These guidelines apply for any cable supplied or not used with a Mediatrix unit Always use straight through cabl...

Page 11: ...Requirements Copyright 2015 11 Parameter Description Weight 4 8 kg 10 6 lb Power consumption 100 Vac 240 Vac 50 Hz 60 Hz 2A ...

Page 12: ...dditional equipment available Mediatrix unit received Quick start guide received Regulatory compliance and safety information received Warranty card received Software version verified Rack desktop mounting of chassis completed Initial electrical connections established ASCII terminal attached to console port Cable length limits verified Initial configuration performed Initial operation verified Pa...

Page 13: ... dry cloth to dry the surface Mounting Tools and Equipment Tools Screwdriver as required for attaching brackets to rack ESD wrist strap Earth ground cable Warning The earth ground cable should be the same size 18 AWG minimum as the earth cable of the provided power cord Otherwise make sure the earth ground cable meets the standards and requirements of your local electrical code The type of the cab...

Page 14: ... 2 connectors Both LEDs OFF No current or failing power supply on both Power connectors Green steady ON All lines are enabled operational state Green steady OFF All lines are disabled operational state 3 Ready Blinking 1 cycle per 4 seconds 75 duty At least one line is enabled and at least one line is disabled operational state OFF Lines idled and unlocked Yellow steady ON Lines in use and unlocke...

Page 15: ...0 Mbps Green 100 Mbps 15 ETH2 3 4 5 ext Left LED speed Yellow 1000 Mbps Amber steady ON Indicates that the DSP card is ready to initiate and receive calls 18 READY OFF Indicates that the DSP card is not connected Amber steady ON Indicates that the PRI card is in use 19 IN USE OFF Indicates that the PRI card is not connected Switches Switch Description 4 Reset Default Allows setting the unit to def...

Page 16: ... ETH1 A 10 100 1000 BaseT Ethernet RJ 45 connector for access to a LAN WAN or computer This port is by default used for uplink WAN connection 15 ETH2 ETH3 ETH4 EXT ETH5 EXT 10 100 1000 BaseT Ethernet RJ 45 connector for access to a LAN WAN or computer These ports are used by default for LAN connections 16 FXS card with FXS ports RJ 11 connectors to attach a conventional telephone or G3 fax 17 DSP ...

Page 17: ...e installation and place the card stickers of the cards not factory installed Refer to Locating the Product Serial Number p 26 Steps 1 Install the unit on a flat surface or in an equipment rack Refer to Installing the Unit on a Flat Surface p 18 2 Secure an adequate earth ground connection between the grounding screw on the back of the Mediatrix unit and an appropriate grounding point in your site...

Page 18: ...low under the unit 3 Install the unit on the flat surface 4 Make sure the unit is at 20 cm 8 inches from your monitor computer casing or other peripheral including speakers Next Step Installing a Mediatrix Unit p 17 Using the Mediatrix Unit on the Edge Before you start Your computer must be set to use the 192 168 0 11 private IP address Make sure that your network connection is working Refer to th...

Page 19: ...Make sure an adequate earth ground connection has been made between the grounding screw on the back of the Mediatrix unit and an appropriate grounding point in your site Warning Adequate earth grounding connection of the Mediatrix unit is mandatory to avoid any damage or injuries 2 Connect a 10 100 1000 BaseT Ethernet RJ 45 cable into the ETH5 EXT Ethernet connector of the Mediatrix Sentinel 3 Con...

Page 20: ...at are used to power the Mediatrix unit at the circuit breaker When the unit is brought from a cold to a warm environment condensation that might be harmful to the unit may occur If this is the case wait one hour before connecting the power cord 6 Turn On the power switch of the Mediatrix Please note that Redundant Power Supply units do not have a power switch 7 Consult your DHCP server s logs to ...

Page 21: ...m The Auto MDI MDIX feature only works when the unit are configured in auto detect mode which is the default mode Pin Name Description TIA EIA 568A TIA EIA 568B 1 Bl_DA Tx Bi directional pair A Transmit white green white orange 2 Bl_DA Tx Bi directional pair A Transmit green orange 3 Bl_DB Rx Bi directional pair B Received white orange white green 4 Bl_DC Bi directional pair C blue blue 5 Bl_DC Bi...

Page 22: ...eet the TIA EIA 568A and 568B requirements Pin NT Mode TE Mode 1 Transmit 2 Receive 2 2 Transmit 1 Receive 1 3 Not connected Not connected 4 Receive 2 Transmit 2 5 Receive 1 Transmit 1 6 Not connected Not connected 7 Not connected Not connected 8 Not connected Not connected BRI S T Connection RJ 45 Caution Always use standard telecommunication cables with a minimum of 26 AWG wire gauge BRI S T con...

Page 23: ...Connections RJ 11 Warning The RJ 11 cable should comply with UL 1863 and CSA C22 2 No 233 standards Caution Use standard telecommunication cables with a minimum of 26 AWG wire gauge The RJ 11 pair of wires is wired so that pins 3 and 4 are connected to the Ring and Tip which meets the EIA TIA IS 968 and CS 03 Issue 8 Part III requirements Pin Function 1 Not used 2 Not used 3 Ring 4 Tip 5 Not used ...

Page 24: ...re you must first read and understand the Safety Recommendations listed in this document Warning The telecommunication lines must be disconnected before unplugging the main power cords Warning This equipment must be installed and maintained by service personnel Incorrectly connecting this equipment to a general purpose outlet could be hazardous Steps 1 Make sure an adequate earth ground connection...

Page 25: ...ed to be used in a slot moving it to another slot will cause the configuration of the slot to be lost Therefore the card will no longer work until it is reconfigured for the new slot 8 Gently remove the blank plate or the existing card 9 Gently slide into the internal plastic rails of the slot the new card Attention Care should be taken to avoid any damage to the electronic parts on the card The c...

Page 26: ...l number 3 Flip the unit upside down 4 Make sure all your cables are well connected Example Troubleshooting Problem Cause Unable to contact the Management Interface Wrong Eth port used for the Network configuration Mediatrix unit on the edge or in the LAN with or without a DHCP Card does not appear in the Management Interface The card is broken The unit is broken Card appears in the Management int...

Page 27: ...ower1 or 2 and Ready LEDs blinking synchronized 1 cycle per second 75 duty The partial reset is completed Power LED blinking 1 cycle per 4 seconds 75 duty Triggered when the unit is booting on the recovery bank and no update is pending Power LED blinking green 3 cycles per second 50 duty Waiting for DHCP IPv4 or IPv6 answer or IPv6 router advertisement or PPPoE connection No Ip Address configured ...

Page 28: ...ddress 192 168 0 1 or an IPv6 Link Local address connection These connections give access to the Rescue Management Interface where the configuration of a new unit can be completed and where an existing configuration can be modified By default the Rescue Network Interface is disabled When a partial reset is performed the Rescue network Interface becomes enabled Once the configuration has been modif...

Page 29: ...ManagementInterface Lan1 EnableSnmpV1 Disable EnableSnmpV2 Disable EnableSnmpV3 Enable SNMP Port 161 ServerPort 80 HTTPMode Both Web SecureServerPort 443 Performing a Partial Reset Before you start To fully understand the changes the partial reset will apply to your configuration refer to Partial Reset p 28 It is not recommended to access the unit on a regular basis through the Rescue Network Inte...

Page 30: ...nected to a network with access to a DHCP server If the unit cannot find a DHCP server it will sent requests indefinitely A Factory Reset can be triggered either directly on the unit Refer to Performing a Factory Reset via the web interface of the Mediatrix unit Management Firmware Upgrade via the Command Line Interface of the Mediatrix unit by using the fpu defaultsetting parameter Performing a F...

Page 31: ...dy to be used with a DHCP provided IP address and MIB parameters This procedure can also be performed at run time Disabling the Rescue Interface Information By default the Rescue interface is disabled however after a partial reset the rescue interface is enabled Steps 1 Go to Network Interfaces 2 In the Rescue Interface table from the Activation selection list select Disable ...

Page 32: ...d edition Am1 2009 with all national deviations CSA C22 2 No 60950 1 07 Am1 2011 EN 60950 1 2006 A1 2010 A11 2009 A12 2011 Emissions EN61000 3 2 2006 A1 2009 A2 2009 EN61000 3 3 2008 FCC part 15 2013 subpart B Class A EN55022 2010 class A Immunity EN55022 2010 EN61000 4 2 2009 EN61000 4 3 2006 A1 2008 A2 2010 EN61000 4 4 2004 A1 2010 EN61000 4 5 2006 EN61000 4 6 2009 EN61000 4 11 2004 Telecom TBR ...

Page 33: ...ial requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT RTTE DIRECTIVE is given Any unauthorized modification of the product voids this declaration For a copy of the original signed Declaration Of Conformity please contact Media5 at the above address RoHS Declaration Of Compliance This Mediatrix unit is in compliance with the Council Directive 2002 95 EC and 2011 65 EC on the restrictio...

Page 34: ...are Installation Guide Mediatrix Sentinel 34 Altitude of Operation Translated from Chinese as Used only at altitudes not more than 2000 m above sea level or similar Only used in not tropical climate regions ...

Page 35: ...4229 rue de la Garlock Sherbrooke Quebec J1L 2C8 Canada Learn more at www media5corp com ...

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