mectron PIEZOSURGERY plus, Use And Maintenance Manual, Page: 54 / 60

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8.4 Customer Service - Returns and/or Repairs
If you need technical assistance regarding the
use, or you encounter a problem that requires
servicing or repair, contact PIEZOSURGERY
Inc. Customer Service at (1.888.87-PIEZO).
Returning products for any reason, requires
a return authorization number that can be
obtained by contacting Piezosurgery Inc.
Customer Service.
Please provide the following information:
• Data of the owner with telephone
number;
• Product name;
•
Serial number and/or lot number;
• Reason for goods returned / description
of the malfunction;
• Photocopy of delivery note or purchase
invoice of the device.
8.4.1 Repairs
Products returned for repair must have a
return authorization number that must be
included on all paperwork and clearly visible
on the package sent to Piezosurgery Inc.
Contact Piezosurgery Inc. Customer Service
and provide the following information to
obtain a return authorization number prior
to returning any product for repairing.
Make reference to this number for inquiries
regarding the repair status.
• Data of the owner with telephone
number;
• Product name;
• Serial number and/or lot number;
• Reason for goods returned / description
of the malfunction;
• Photocopy of delivery note or purchase
invoice of the device.
If you require a quote – Notify Customer
Service, when requesting the return
authorization number that a quote is required.
If a quote is not requested the repair will be
processed and your account billed accordingly
– provided the repair is not covered under
warranty.
8.4.2 Returned Goods
All returns must have a return authorization
number that must be included in all the
shipping documents and clearly visible on the
package sent to Piezosurgery Inc. All returns
must be shipped prepaid freight, otherwise
they will not be accepted.
CAUTION: Packaging
Pack the device in its original packaging to
prevent damages during transport.
WARNING: All the products must be
cleaned and sterilized before returning.
Piezosurgery Inc. will not accept and process
potentially bio-contaminated products which
do not meet this requirement. Contaminated
products will be immediately returned to you,
at your expense, for decontamination and
sterilization.
This warranty gives you specific legal rights
and you may have other rights which vary by
state and municipality.
The foregoing limited warranty is in lieu of
all other warranties, expressed or implied,
including, but not limited to, the implied
warranties of merchantability and fitness for a
particular purpose.
Except claims for personal injury, in no case
shall the company be liable for any special,
incidental or consequential damages based
upon breach of warranty or any other legal
theory.
Some jurisdictions do not allow limits on
warranties, or on remedies, and, in such
jurisdictions, the limit in this and the preceding
paragraphs may not apply.