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TROUBLESHOOTING
Problem
Possible cause
Possible solution
The product
does not start
The power is off.
Start the power. See
To start the motor on page 10
.
No electrical contact between
the product and battery pack.
Install the battery pack correctly. See
on page 10
.
The battery pack is not charged. Charge the battery pack. See the operator's manual for the bat-
tery pack.
The battery pack or product are
too hot.
Let the battery pack and product cool down before you start the
product.
The battery pack or product are
too cold.
Let the battery pack and product become warm before you start
the product.
Motor controller is too hot.
Let the battery pack and product cool down for a minimum of 1
hour before you start the product.
Error codes
The error codes help you do troubleshooting on the
battery pack and/or the battery charger while it charges.
(Fig. 36 )
Note: Look at the battery state of charge LED with the
ribs of the battery pointed up to see the correct
orientation of the LED lights.
LED screen
Possible faults
Possible steps
LED 1 is red and LED 4 is
green, battery pack does not
charge or operate correctly in
product
Internal fuse is blown
Speak to an approved service center.
LED 1 is red
Irregular cell voltage
Speak to an approved service center.
LED 4 is green
Battery pack is over-
charged
Remove the battery pack from the battery charger and in-
stall in the product. Operate the product. Battery charger
may be defective. Speak to an approved service center.
LED 1 is red and LED 2 is
green, battery pack does not
charge or operate correctly in
product
Battery pack failure
Remove battery pack from the product. Do not charge.
Battery pack is damaged and must be replaced. Speak to
an approved service center.
RED LED comes on, LED 2
is green and flashes during
charging or when the battery
pack is in the battery charger
Internal battery tempa-
ture is too low or too
high for charging
Move the battery charger and battery pack to a location
where the internal temperature of the battery pack can be
between 5°C (41°F) and 45°C (113°F).
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