McAfee VirusScan 10.0, User Manual

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User Guide 51
6
Frequently Asked Questions
SpamKiller is unable to communicate with its
server
If the SpamKiller server does not start or is being blocked by another application,
it cannot communicate with its server.
Starting the SpamKiller server manually
This section only applies to Microsoft Windows 2000 and XP users.
1
Click
Start
and select
Run
.
2
Type SERVICES.MSC and click
OK
.
3
Right-click the McAfee SpamKiller Server and select
Start
. The server service
starts.
SpamKiller server is blocked by firewalls or internet filtering
programs
If the SpamKiller Server service is already started and running, follow these steps.
1
Verify that SpamKiller Server and/or MSKSrvr.exe have full access for any
installed firewall programs, including McAfee Personal Firewall.
2
Verify that LocalHost and/or 127.0.0.1 are not blocked or banned in any
installed firewall program. including McAfee Personal Firewall.
3
Disable any internet privacy or internet filtering programs.