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McAfee Total Protection Service
Installation Guide

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Summary of Contents for Total Protection Service

Page 1: ...McAfee Total Protection Service Installation Guide...

Page 2: ...red trademarks herein are the sole property of their respective owners LICENSE INFORMATION License Agreement NOTICE TO ALL USERS CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LIC...

Page 3: ...the Client Software 13 Uninstalling active virus protection software 13 Uninstalling active firewall software 13 Configuring your browser 14 Installing the standalone installation agent 14 Installing...

Page 4: ...subscription 27 Viewing or creating an account enrollment key 28 Activating your license key after installation 28 Completing the installation 29 Testing virus protection 29 Scanning the client comput...

Page 5: ...he download URL and instructions for installing the client software activating and setting up the protection you purchased accessing documentation and contacting customer support Welcome Instructions...

Page 6: ...Protection Service is designed for Microsoft Windows operating systems running on a PC platform The client software installs and runs on computers equipped with An Intel Pentium processor or compatib...

Page 7: ...software is being developed for computers running Microsoft Windows Home Server Administrators running Windows Home Server software will have access to the SecurityCenter to download this version whic...

Page 8: ...0 days A policy option determines whether support notifications are displayed However notifications are not displayed for computers running versions of Windows for which support has already ended Use...

Page 9: ...ail server meets or exceeds minimum requirements Instructions for installing the email server security application are provided in emails and materials from McAfee McAfee GroupShield for Microsoft Exc...

Page 10: ...tion Service on networks with certain characteristics Check this topic If your network includes Decide whether to set up relay servers One or more computers without an Internet connection How firewall...

Page 11: ...for Internet applications and track events for reporting purposes We recommend that you do not re enable the Windows firewall while the Total Protection Service firewall is enabled CAUTION If both fi...

Page 12: ...For all user sessions the Total Protection Service icon is removed from the system tray during the installation or update The icon is restarted only for the user logged on to the primary update sessi...

Page 13: ...during installation It can uninstall some of these products during installation and it prompts you to uninstall other products manually If you are notified of existing virus protection software on a c...

Page 14: ...nding on your version of Internet Explorer Internet Explorer 7 x Select Medium high Internet Explorer 6 x Select Custom Level then from the Reset to menu select Medium and click Reset 3 Click OK Insta...

Page 15: ...epending on your location From the administrative computer Deploy and execute the file on client computers using your customary deployment tools From the client computer Double click the file to begin...

Page 16: ...wizard Use the custom URL to specify specific types of protection to install a language for the client software and a group to place the client computer in Send either the URL you received in your Wel...

Page 17: ...ad URL The client computer must have an Internet connection The client computer s user must have local administrator rights NOTE Administrator rights are not the default setting Change the default Win...

Page 18: ...ered here identifies the computer where the installation is taking place The SecurityCenter uses it to identify that computer in reports If reports indicate a problem with a computer you can use the e...

Page 19: ...for installing executable files on your network computers For example A third party deployment tool such as Novell NAL ZenWorks Microsoft Systems Management Server SMS installer or Tivoli IT Director...

Page 20: ...oot the client computer Designating a relay server with VSSETUP Use this task to specify whether a computer should function as a relay server Task Use a VSSETUP parameter to specify a computer as a re...

Page 21: ...protection NOTE If you omit the P parameter only virus and spyware protection is installed Examples VSSETUP EXE vfbc CK abcd Email joe example com Groupid 3 Virus and spyware protection firewall prot...

Page 22: ...Install utility allows you to specify one or more network computers that have an Internet connection as relay servers You must do so in a separate push operation because you cannot push to relay serv...

Page 23: ...client software on target computers that are online and turned on when the push takes place Make sure users are not using the target computers Restarting a client computer while a push installation i...

Page 24: ...our order Administrative computers running the Windows firewall and Windows XP Professional Windows Vista or Windows 7 must add File and Print Sharing to the firewall s Exceptions list Preparing the a...

Page 25: ...computer is displayed 10 Click View Log to open a log file in Microsoft Notepad which shows the status of the current session The contents of the log file are deleted when you close the Push Install u...

Page 26: ...the activation process if a license key is required enter the license key located on the McAfee license card shipped with your system Some PC makers do not require a license key If no key is requested...

Page 27: ...ion Service that you are activating or purchasing create a new account If you purchased multiple licenses for Total Protection Service you can then add other computers to this account and manage secur...

Page 28: ...ginally created when you activate a new account for a pre installed copy or a CD version of Total Protection Service This key is required to Activate new pre installed copies of Total Protection Servi...

Page 29: ...cation http www eicar org download eicar com If installed properly virus and spyware protection interrupts the download and displays a threat detection dialog box 2 Click OK then select Cancel NOTE If...

Page 30: ...eeding This scan checks for threats in email already in the client s Microsoft Outlook Inbox Future emails are scanned before they are placed in the Inbox Use this task to scan the contents of the Inb...

Page 31: ...ights install the client software with an Internet URL To allow users without administrator rights to install the client software you must first install a standalone installation agent on their client...

Page 32: ...ate the copy as soon as possible How do I get another account enrollment key if mine is lost or expired On the My Account page of the SecurityCenter click the Accounts Keys tab then check the Account...

Page 33: ...ve appropriate administrator rights to perform a push installation to that computer To check 1 On the client computer select Start Run 2 In the Open text box type CPUNAME ADMIN where CPUNAME is the na...

Page 34: ...n Internet Options 2 Under Browsing history click Delete 3 Under Temporary Internet Files click Delete files Installation Declined This message can appear after a failed installation or uninstallation...

Page 35: ...Class Make note of the information in the Status and Creation Date columns If the status and dates are listed as Unknown delete the SecureObjectFactory Class program file Uninstall and reinstall Tota...

Page 36: ...cription to re activate your software or Purchase a subscription to re activate your software If you are using a pre installed copy of Total Protection Service your activated trial or your pre install...

Page 37: ...cleanup utility 33 client computers protecting when license key unavailable 28 requirements for push installation 24 requirements for standard URL installation 17 scanning after installation 29 scanni...

Page 38: ...t 8 NTLM proxy 11 O on demand scans client computers 29 email virus and spyware protection 30 operating systems admin share 33 File and Print Sharing 33 requirements for push installation 24 requireme...

Page 39: ...bleshooting adding renewing licenses 32 blocking rules and installation 31 free disk space 33 troubleshooting continued installation 31 installing without administrator rights 31 regedit exe missing s...

Page 40: ...sh installation administrative computer and 24 Windows XP fast user switching support 12 firewall 11 13 push installation administrative computer and 24 Windows XP Home Edition and push installation 2...

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