Mazda MX-6, Manual

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J94S.book Page 4 Saturday, June 23, 2001 1:04 PM
Custom er Inform ation
Customer Assistance
T he D epartm ent, in cooperation w ith the local M azda Service R epresentative, w ill review
the case to determ ine if everything possible has been done to ensure y o u r satisfaction.
Please recognize that the resolution o f service problem s in m o st cases requires the use o f
y o u r M azda d e aler’s service facilities, personnel and equipm ent. W e urge you to follow the
above three steps in sequence therefore for m ost effective results.
▼ Mediation/Arbitration Program
O ccasionally a custom er concern cannot be resolved through M a zd a’s C ustom er
S atisfaction Program . If after e xhausting the p rocedures in this m anual y o u r concern is still
n ot resolved, you have another option.
M azda C anada Inc. participates in an arbitration program adm inistered by the C anadian
M otor Vehicle A rbitration Plan (CA M V A P). CA M V A P w ill advise you about how your
concern m ay be review ed and resolved by an independent third party through binding
arbitration.
Your com plete satisfaction is the goal o f M azda C anada Inc. and our dealers.
M az d a’s participation in CA M V A P m akes a valuable contribution to our achieving that
goal. T here is no charge for using CAM VAP. CA M V A P results are fast, fair and final as the
aw ard is binding on both y ou and M azda C anada Inc.
▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item o f concern arises, w here a solution cannot b e reached betw een an owner,
M azda, and/or one o f it’s dealers (that all parties cannot agree upon), the ow ner m ay w ish
to use the services offered by the C anadian M otor Vehicle
A rbitration Plan (CAM VAP).
C A M V A P uses the services o f Provincial A dm inistrators to assist consum ers in scheduling
and preparing for their arbitration hearings. How ever, before you can proceed w ith
C A M V A P y ou m u st follow y o u r M azda dispute resolution process as outlined previously.
CA M V A P is fully im plem ented in all provinces and territories.
C onsum ers w ishing to obtain further inform ation about the Program can obtain an
inform ation b ooklet from y o u r dealer, the Provincial A dm inistrator or the C anadian M otor
Vehicle A rbitration Plan O ffice at the follow ing address or telephone num ber.
C anadian M otor V ehicle A rbitration O ffice
235 Yorkland B oulevard, suite 300
N orth York, O ntario
M 2J 4Y8
1 (800) 207-0685
9-4
Form No. 8Q50-EA-01G