Mazda 3 Sedan 2020, Owner'S Manual

Page: 565 / 628

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STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satis fi ed,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL : 1 (800)
263-4680.
Provide the Department with the
following information:
1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fi cation Number
(VIN). Refer to the Vehicle
Identi fi cation Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction
The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.
Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most e ff ective results.
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Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.
Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.
Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and fi nal as the award is
binding on both you and Mazda
Canada Inc.
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Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci fi c item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ff ered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
Mazda3_8JM2-EA - 20H_Edition3_new 2020-12-3 18:39:35