4. Purchase date.
5. Present odometer reading.
6. Your authorized dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases
requires the use of your authorized dealer’s service facilities, personnel
and equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
authorized dealers. Mazda’s participation in CAMVAP makes a valuable
contribution to our achieving that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final as the award is binding
on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
For vehicles delivered to authorized Canadian dealerships. If a specific
item of concern arises, where a solution cannot be reached between an
owner, Mazda, and/or one of it’s authorized dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
Customer Assistance
253
REVIEW COPY ——
2010 Tribute
(j14)
, Owners Guide
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