Black plate (390,1)
Customer Assistance (Canada)
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Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
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STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
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STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-8).
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STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the
“
Vehicle Identification Labels
”
page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
9-6
Customer Information and Reporting Safety Defects
Customer Assistance
MX-5_8Z78-EA-08K_Edition1 Page390
Thursday, October 23 2008 1:54 PM
Form No.8Z78-EA-08K
Summary of Contents for 2009 MX-5 Miata
Page 1: ......
Page 2: ......
Page 6: ......
Page 50: ...Roll over 2 38 Essential Safety Equipment SRS Air Bags ...
Page 62: ...2 50 ...
Page 79: ...Declaration of Conformity Knowing Your Mazda Advanced Keyless Entry and Start System 3 17 ...
Page 91: ...qDeclaration of Conformity Knowing Your Mazda Doors and Locks 3 29 ...
Page 127: ...Declaration of Conformity Knowing Your Mazda Security System 3 65 ...
Page 131: ...Declaration of Conformity Knowing Your Mazda Security System 3 69 ...
Page 152: ...4 14 ...
Page 247: ...MEMO 6 31 ...
Page 261: ...MEMO 6 45 ...
Page 384: ...8 56 ...
Page 431: ...qEngine Number Forward Identification Numbers 10 3 ...
Page 436: ...10 8 ...
Page 437: ...11 Index 11 1 ...
Page 444: ...11 8 ...