TECHNICAL MANUAL
Maytag
®
Pet Pro System Top Load Washer
W11565084B
Page 1: ...TECHNICAL MANUAL Maytag Pet Pro System Top Load Washer W11565084B...
Page 2: ...ation information on the model being serviced refer to the literature provided with the washer GOALS AND OBJECTIVES The goal of this Technical Manual is to provide information that will enable the In...
Page 3: ...18 DIAGNOSTIC CYCLE CHART 19 FAULTS AND ERROR CODES 20 SECTION 3 TROUBLESHOOTING 23 TROUBLESHOOTING GUIDE 24 MAIN CONTROL ACU BOARD CONNECTORS AND PINOUTS 27 TROUBLESHOOTING TESTS 28 COMPONENT LOCATI...
Page 4: ...FOR SERVICE TECHNICIAN S USE ONLY 4 Notes...
Page 5: ...ion This section provides general safety parts and information for the Maytag Pet Pro System Top Load Washer Safety Product Specifications Product Features Control Panel Model Number Nomenclature Mode...
Page 6: ...pliance is removed from service or discarded remove the door Do not reach into the appliance if the tub or agitator is moving Do not install or store this appliance where it will be exposed to the wea...
Page 7: ...ck Yes Lid Door Swing NA Slow Close Lid Yes Details Automatic Load Size Sensing Technology Yes Dispense System Single Dose Detergent Fabric Softener Bleach Out of Balance Sensing Yes Suspension System...
Page 8: ...r Temperature Modifiers Number of Soil Levels 1 Number of Wash Rinse Temperatures 5 Temperature Selections Hot Cold Tap Cold Cool Warm Number of Rinse Options 2 Rinse Temperature Cold Number of Water...
Page 9: ...er and three times for both EXTRA RINSE EXTRA RINSE Select this option to add a second rinse DEEP WATER DEEP WATER Use this option to automatically add more water to your wash cycle You can also use t...
Page 10: ...AN S USE ONLY 10 Model Number Nomenclature MODEL NUMBER M VW 6500 M BK Brand M Maytag Category HW Horizontal Front load Washer VW Vertical Top load Washer Capacity 6XXX 4 7 cu ft Year M 2022 Color W W...
Page 11: ...umber and Serial Number Label Location The Model Number and Serial Number Label location is as shown below Tech Sheet Location The Tech Sheet Location is as shown below Model Number and Serial Number...
Page 12: ...FOR SERVICE TECHNICIAN S USE ONLY 12 Notes...
Page 13: ...provides Service guide for the Maytag Pet Pro System Top Load Washer Service Guide Activating Service Mode Reading Binary Code UI Test Automatic Test Mode Automatic Test Mode Chart Component Activati...
Page 14: ...T 1 Main Control ACU to verify main control functionality LED Location Figure 1 Diagnostic LED SERVICE MODE These tests allow factory or service personnel to test and verify all inputs to the main con...
Page 15: ...to activate these buttons LED group 5 LED group 6 1 2 3 4 Value 0 0 0 0 0 0 0 0 1 1 0 0 1 0 2 0 0 1 1 3 0 1 0 0 4 0 1 0 1 5 0 1 1 0 6 0 1 1 1 7 1 0 0 0 8 1 0 0 1 9 Sense Soak Wash Done Example F3E2 1...
Page 16: ...N OFF with Key 6 POWER If LEDs do not toggle ON OFF after pressing buttons and rotating the cycle selector knob go to TEST 4 HMI Exit Procedure To exit UI test press and hold Key 1 used to activate Se...
Page 17: ...us indicator is ON during this sequence 4 Wash Sequence starts automatically 1 Press Key 1 to repeat the Drain test sequence 2 Press Key 2 to skip the wash test sequence Wash Test Sequence Lid Lock cl...
Page 18: ...d Fault Error Codes Procedure for advancing through saved fault codes Press and release Key 3 used to activate service diagnostics Most recent fault code is displayed Repeat Second most recent fault c...
Page 19: ...e to manually turn on and test the valve 5 4 Drain pump turns on If water is not draining use Drain Pump test sequence to manually turn on and test the drain pump 15 5 Lid locks Lid must be closed If...
Page 20: ...tion is detected Check for weak suspension Basket should not bounce up and down more than once when pushed Items should be distributed evenly when loading F0E7 Load Detected When Running Clean Washer...
Page 21: ...or Wrong Signal Fault is stored when the ACU cannot read the speed or power from the tachometer Check connections to the ACU Complete TEST 1 Main Control ACU Complete Sensor Feedback Motor Speed Tach...
Page 22: ...s and TEST 6 Water Level F8E6 Water Hazard Fault is displayed when main control senses water in the tub and the lid has been left open for more than 10 minutes Check pressure hose connection from tub...
Page 23: ...LY 23 Section 3 Troubleshooting This section provides Troubleshooting guide for the Maytag Pet Pro System Top Load Washer Troubleshooting Guide Main Control ACU Board Connectors and Pinouts Troublesho...
Page 24: ...nuity between main control and HMI User Interface problem See TEST 4 HMI Main Control problem See TEST 1 Main Control ACU HMI Won t Accept Selections Connections between main control and HMI Check con...
Page 25: ...rain Drain hose installation Check for proper drain hose installation Make sure it is not inserted more than 4 5 114 mm Make sure drain hose is not sealed into drain pipe and that there is an air gap...
Page 26: ...ems caught in tub sump 4 Weak suspension 5 Shifter not moving into position 6 Cold Rinse water 105 F 40 5 C 7 See TEST 7 Drain Pump 8 See TEST 3b Drive System Motor Load not rinsed 1 Check proper wate...
Page 27: ...ALVE_4 AGND 12V7 5V WIN_DATA AGND NC YL BK BL VT 1 2 3 4 1 2 3 J13 J3 J3 J13 1 2 3 4 1 2 3 RD RD WH 12V7 BULK_DISPENSER_1 BULK_DISPENSER_2 AGND LID_SW_AC_LOAD10_OUT NEUTRAL LL_SW_LOCK LBU YL BK 1 2 3...
Page 28: ...J8 from main control Refer to Figure 7 Main Control d Check harness continuity and connection to solenoid valves 3 Check resistance of the valve coils across the following J8 connector pinouts Valve...
Page 29: ...hifter Pin 1 to Main Control J2 4 Shifter Pin 2 to Main Control J2 3 Shifter Pin 3 to Main Control J6 6 Shifter Pin 4 to Main Control J2 1 Shifter Pin 5 to Main Control J2 2 Shifter Pin 6 to Main Cont...
Page 30: ...the following situations occurs during the HMI Tests Key presses do not display correctly on the HMI The LED group indicators doesn t lit up Encoder turns do not display correctly on the HMI 1 Unplug...
Page 31: ...ctor J6 from main control With an ohmmeter verify resistance values shown below across the following J6 connector pinouts Component J15 Pinout Resistance Drain Pump J6 3 6 17 8 21 8 If values are open...
Page 32: ...y Drain Pump Run Capacitor 6 If the preceding steps did not correct the lock problem replace the main control a Unplug washer or disconnect power b Replace the main control c Reassemble all parts and...
Page 33: ...Removing the Water Inlet Valve Removing the Main Control Removing the Pet Hair Filter Removing the Agitator Removing the Tub Ring and Basket Lifting the Top Panel Removing the Tub Ring Removing the B...
Page 34: ...4 6 mm hex head TORX T20 screws from the rear of the console 4 Raise the Lid 5 While pushing back and up on the console slide thin plastic putty knife or thin plastic cake knife between the console an...
Page 35: ...harness from the ACU by depressing the tab and lifting it 3 Remove the eight 8 1 4 6 mm hex head screws securing the UI to the console 4 Using a flat blade screwdriver gently depress the four 4 plast...
Page 36: ...e Console 5 Disconnect the Water Inlet Valve connector from the ACU connector varies depending on model features and control board 6 Using a 1 4 nut driver remove the two 2 hex head screws one on each...
Page 37: ...the washer 3 Raise the Lid 4 Grab the cap and twist to unlock 5 Remove the filter from the agitator post Removing the Agitator WARNING Electrical Shock Hazard Disconnect power before servicing Replac...
Page 38: ...rness cover and set aside 6 To remove the top panel a tool such as a stiff putty knife must be used Slide the putty knife in between the cabinet and the top panel in the front corner as shown in Figur...
Page 39: ...ce This will allow more room to access the two clips located on both sides of the bleach well Remove tub ring from washer Removing the Basket 1 Using a spanner wrench and hammer tap wrench with hammer...
Page 40: ...5 Disconnect the Lid Lock connector from the Main Control Connector number varies depending on model features 6 Feed the Lid Lock harness through the opening in the washer Top Panel 7 Disconnect push...
Page 41: ...s holding the lid to the hinges 2 Lift the lid up and off of the hinges Top Load Washer Hinge Removal WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels bef...
Page 42: ...nting screws as shown in below figure 7 Lift out the shifter Removing the Drain Pump WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Fai...
Page 43: ...ating Failure to do so can result in death or electrical shock 1 Unplug washer or disconnect power 2 Turn off the water supply to the washer 3 Use cardboard or padding to lay washer on the front cabin...
Page 44: ...power 2 Turn off the water supply to the washer 3 Complete the steps 3 6 from section Removing the Drive Belt and Motor 4 Hold the splutch pulley and remove the mounting nut 5 Lift off the pulley 6 C...
Page 45: ...r on the front cabinet 6 Complete the steps 3 6 from section Removing the Drive Belt and Motor 7 Complete the steps from 3 7 Removing the Splutch 8 Remove the capacitor by disconnecting harness and re...
Page 46: ...ss from the capacitor 8 Remove the four 4 mounting bolts and pull the gearcase out of the tub NOTE The tub and gearcase has eight 8 mounting holes Only four are used If they strip out during reassembl...
Page 47: ...HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE...
Page 48: ...Maytag Pet Pro System Top Load Washer W11565084B...
