Matthews VIAcode T100, User Manual, Page: 39 / 47

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Appendix
T50/T100 PTM – User Guide – Version 2 Issue 1
Appendix
Troubleshooting
Provided below is a print troubleshooting guide. If none of the suggested remedies solve the
problem, contact your local Matthews dealer for further advice.
Table 3 - Troubleshooting guide
Fault Possible cause Remedy
No printout from the print head
No message selected for printout. Select a message at the PCM.
Selected message empty.
Check message contents at the
PCM.
PCM not switched on Switch PCM on.
Print head cable not connected. Connect cable correctly.
Print head connected incorrectly Check connections
Incorrect print head settings
Check that the installations settings
are correctly set at the PCM.
The PCM has a troubleshooting tab
which can be used to check that the
encoder and the trigger (photocell)
are functioning correctly.
This can be found in the
Configuration
menu of the PCM,
under
Print Head Configuration
.
For further information refer to the
PCM’s Technical Manual.
Poor printout quality.
(see also below for specific examples)
Print distance (throw distance) too
much.
Move the print head closer to the
print target. Distance must
be
≤ 5 mm.
Nozzle(s) blocked
Flush the nozzles. Press and hold
the
PRIME
button for 1 – 3 seconds.
Air in the ink system
Refer to the procedure
“Purging
Trapped Air”
on page 29.