Matrox QID Series – User Guide
29
4
Click
OK
to accept the changes.
2
Cause
Too many programs may be running (using up computer resources).
1
Solution
Close other programs, including memory-resident programs like
System Agent
.
3
Cause
Your display settings may be too high. As a result, video file playback may not be fully
supported by your Matrox hardware.
1
Solution
Try lowering your display settings (resolution, color palette, and/or refresh rate).
Windows 2000/XP –
To access display settings, right-click your Windows desktop
background, then click
Properties
"
Settings
.
4
Cause
Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card
in your computer (for example, a network card).
1
Solution
Try moving the other PCI card to another PCI slot in your computer. For more information,
see the documentation for this card or see your system manual.
2
Solution
Try moving your Matrox graphics card to another PCI slot in your computer.
Problem
Mouse pointer flickers or disappears when it’s over a video window
1
Cause
You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1
Solution
Windows 2000/XP –
Use default Windows mouse pointers:
1
Click
Start
"
Settings
*
"
Control Panel
"
Printers and Other Hardware
*
"
Mouse
(double-click*). (* Depending on your version and configuration of Windows, this part
of the step may not be necessary.)
2
Click the
Pointers
tab.
3
In the
Scheme
box, select (or reselect) “
(None)
”, then click
OK
.
Problem
Can’t view video
1
Cause
Your display settings may be too high.
1
Solution
Try lowering your display settings (resolution, color palette, and/or refresh rate).
Windows 2000/XP –
To access display settings, right-click your Windows desktop
background, then click
Properties
"
Settings
.
