18
Matrox Extio Series – User Guide
Graphics – Extra troubleshooting
The following are extra troubleshooting items related to your graphics hardware.
Problem
Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall display driver
1
Cause
The problem may be specific to the motherboard in your computer.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Remove, then reinstall Matrox software. For more information,
Problem
Monitor settings aren’t automatically detected
1
Cause
Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-
and-Play.
1
Solution
Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
Problem
Built-in network hardware doesn’t work after interface card is
installed
1
Cause
The installation of an interface card may have caused your computer to reallocate system
resources.
1
Solution
Try reinstalling your network drivers.
Note:
Windows 2000/XP/Vista
– You may need administrator rights to install certain
software. For more information, see Windows documentation.
WARNING:
If incorrect software monitor settings are used, your display may become
unusable and
some
monitors can be permanently damaged. For more information, see
your monitor manual.