Matrix Retail E50, Troubleshooting Manual

Page: 20 / 24

20/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
E
NTERTAINMENT
/A
UDIO
T
O
C
Static, Whine, Quiet, Sound, Headphones, Speakers, Volume
Static hiss in
headphones or
speakers
ST
AT
IC
Replace Console
TSG-KB28
High-pitch whine in
headphones or
speakers
W
HI
NI
NG
Replace Console
TSG-KB29
No audio from
headphones
NO
AU
DI
O
Verify source is
producing audio &
volume not muted
Replace headphone
board
Unable
Replace Console
TSG-KB30
This is a known
manufacturing issue.
This is a known
manufacturing issue.
The in-app volume
changes on its own
after a user sets it
VO
LU
ME
CH
ANG
ING
The intended behavior is
for the console to
frequently reset in-app
volume to the maximum
level, so that volume is
consistent across apps
Users should adjust the
volume using the Master
Volume slider that
appears when they tap
the Settings icon in the
upper-right corner
If your issue persists, Click here .
Additional Information
•
Any adjustments made on in-app volume controls will be overridden by the console Master
Volume. (This is the console’s intended behavior.) The user can adjust the volume using the
Master Volume slider that appears when they tap the Settings icon in the upper-right corner.
• Only applicable to wired headphones.
• Also refer to Audio | Speakers guide (Old reference, nothing better is known).