Matrix NAVAN CNX200, System Manual

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874 Matrix NAVAN CNX200 System Manual
Auto Answer
Auto Answer allows incoming calls to be answered without any manual interventions by the extension users.
This feature is particularly useful for Operators in high call traffic settings, as it saves them the effort of picking up
the handset or pressing the speaker key repeatedly.
This feature works only on the Extended IP Phone.
How it works
With Auto Answer set on an extension, whenever a call lands on the Extended IP Phone extension,
• the extension rings for the duration of the Auto Answer Timer
130
. This timer is configured, and by default it
is set to 1 second.
• on the expiry of the Auto Answer Timer, the system plays a beep to the user.
• the Extended IP Phone goes OFF-Hook to answer the call, without any intervention by the extension user
such as picking up the handset or pressing the speaker or the headset key.
• If a headset is connected, and headset connectivity is enabled on the Extended IP Phone, the incoming
speech audio will be diverted to the headset automatically.
• the extension user can talk to the caller.
Auto Answer works only if the Extended IP Phone is in idle state; the phone must not be busy with an active call or
using a feature.
How to configure
For Auto Answer to work, you are required to do the following:
• Enable Auto Answer in the Extended IP Phone Extensions.
• Change Auto Answer Timer, if required. The range of this timer is 1 to 9 seconds. By default, the Auto
Answer Timer is set to 1 second.
• Enable Headset Connectivity flag on the Extended IP Phone, if headset is to be used for Auto Answer.
You can do the above configuration using Jeeves, or Extended IP Phone extension users can also configure
the above parameters using the Phone Menu. See
“How to use” Auto Answer later in this topic.
Configuring Auto Answer using Jeeves
• Log into Jeeves as System Engineer.
• Click the Extensions tab.
130. This timer defines the time in seconds that the Extended IP Phone should wait before going OFF-Hook to answer incoming calls.