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AUTOATTENDANT

System Manual

Magyarországon a Matrix Telecom Ltd. képviselete, 

Matrix termékek importőre, kizárólagos forgalmazója:

1095 Budapest, Mester u. 34.

Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018  

Fax: 218-5542  Mobil: 30 940-1970, 20 949-2688

E-mail: [email protected]  Web: www.delton.hu

Magyarországon a Matrix Telecom Ltd. képviselete, 

Matrix termékek importőre, kizárólagos forgalmazója:

1095 Budapest, Mester u. 34.

Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018  

Fax: 218-5542  Mobil: 30 940-1970, 20 949-2688

E-mail: [email protected]  Web: www.delton.hu

Summary of Contents for AutoAttendant

Page 1: ... Matrix Telecom Ltd képviselete Matrix termékek importőre kizárólagos forgalmazója 1095 Budapest Mester u 34 Telefon 218 5542 215 9771 215 7550 216 7017 216 7018 Fax 218 5542 Mobil 30 940 1970 20 949 2688 E mail delton delton hu Web www delton hu ...

Page 2: ...omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Matrix Telecom reserves the right without prior notice to make changes in design or components of the equipment as engineering and manufacturing may warrant Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses co...

Page 3: ...eters 39 Extension Status 43 Fax Homing 46 Graph and Nodes 48 Greetings 63 Initial Node 64 Interfacing the AutoAttendant with a PBX 66 Operation of AutoAttendant 73 Operator 74 Port Parameters 75 Programming the System 76 Prompts and Responses 79 Recording Prompts and Responses 81 Restart the AutoAttendant 83 System Parameters 84 System Security Passwords 88 System Timers 89 Time Table 91 User Pas...

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Page 5: ...Section 1 Introduction ...

Page 6: ......

Page 7: ...siness day We are always ready to give advice on application requirements or specific information on installation and operation of our products The system manual is divided in following sections Section 1 Introduction Section 2 Features and Facilities Section 3 Appendices We suggest the first time users to read this system manual in the following sequence Section 1 Section 2 in the given below hie...

Page 8: ...nual 1 3 Fuse 2 5 A 1 4 Fuse 3 15 A 1 5 Battery Cable 1 6 Screw Grip 2 7 Screw M 7 30 2 8 Warranty Card Set 1 9 Support Card 1 10 Telephone Message Pad 1 11 Mounting Template 1 12 AutoAttendant CD System Manual and Voice Messages 1 Please make sure that these components are present In case of short supply or damage detection contact the source from where you have purchased the system X X ...

Page 9: ...rly packed or physically damaged 4 Products damaged due to operation of product outside the products specifications or use without designated protections Warranty valid only if Primary protection on all the ports provided Mains supply is within limit and protected Environment conditions are maintained as per the product specifications Warranty Card When the product is installed please return the w...

Page 10: ...s dealers or sub dealers makes any other warranty of any kind whether expressed or implied with respect to Matrix products Matrix and its distributors dealers or sub dealers specifically disclaim the implied warranties of merchantability and fitness for a particular purpose This warranty is not transferable and applies only to the original consumer purchaser of the Product Warranty shall be void i...

Page 11: ...tion requirement delivery system The AutoAttendant is available in two configurations viz 2 ports or 4 ports The AutoAttendant is shown in the figure given below AutoAttendant offers following features AutoAttendant features Programmable greetings for incoming calls Different greetings depending on time of the day Flexible graph to create departments of extensions ...

Page 12: ...y of products new products etc at the information node The caller can access this information by accessing the information node Benefits of AutoAttendant Stand alone system single box solution Wall mountable Reliable No moving parts Long retention of messages and configuration 10 years Low power consumption easy to install and use Can be interfaced with any PBX No need to change the already existi...

Page 13: ... on two protocols of information exchange viz Tone sensing and Gateway The AutoAttendant provides the flexibility to interface with any type of PBX If the PBX integrated with the AutoAttendant is a Matrix digital product or Matrix analog Version 7 or above product Siemens Hi Path 3550 or Panasonic KX TD1232 KX TD816 no special programming is required But in case the PBX type integrated is Unknown ...

Page 14: ... the earth when the person touches any object which is grounded or if he is bare footed Generally during installation or troubleshooting the person takes extra care and wears footwear to get protection from the electric shock Doing so the static charge on the body does not find its way to the ground This keeps on accumulating the charge on his body Now when the person touches any of the electronic...

Page 15: ...der side of the card In an open system do not touch the legs of the IC s to see whether they are heated Instead touch their body carefully to check it otherwise the static charge accumulated on our body might get discharged through the IC and consequently damage it Preparation Site Selection The system should generally be installed close to the PBX This reduces the cabling cost The installation sh...

Page 16: ...extension of the PBX Connect the extensions of the PBX to the ports of the AutoAttendant Connect power cord of the system to the power supply Ensure proper contacts Please refer the topic Interfacing the AutoAttendant with a PBX AutoAttendant Mechanical Drawing 260 00 mm 10 236 Inch 280 00 mm 11 024 Inch 75 00 mm 2 953 Inch 75 00 mm 2 953 Inch X X ...

Page 17: ...ks every one second if system is in Non working hours zone The LED red remains continuously ON if system is in Working hours zone The LED red remains continuously OFF if system is in Holiday zone Testing the AutoAttendant 1 Call the AutoAttendant 2 The AutoAttendant greets according 3 Dial an Extension The call is transferred to the desired extension 4 Call the AutoAttendant again 5 Listen to the ...

Page 18: ... the AutoAttendant It is always advisable for the caller to exit the AutoAttendant by dialing instructed codes In case the caller dials no codes the AutoAttendant waits for timeout and then either disconnects the call or transfer the call to operator depending upon the state of the call The timeout time depends on the state at which the caller is This keeps the port engaged for more time However t...

Page 19: ...Section 2 Features and Facilities ...

Page 20: ......

Page 21: ...ps the caller on hold and dials the extension number If the extension is free and answers the call the AutoAttendant transfers the call to the extension If the dialed extension is not free the AutoAttendant play Busy message to the caller and then offers him four option viz retry the same extension go to the operator go to initial node or disconnect the call If the extension does not respond for t...

Page 22: ...wchart shows how the AutoAttendant works in various conditions Start Caller calls AutoAttendant AutoAttendant plays prompt for the initial node as per the timetable AutoAttendant greets the caller as per the time of the day User dials valid extension number or name or reaches the extension after navigating through graph AutoAttendant checks the call transfer type of the extension Call transfer typ...

Page 23: ...ant puts the caller on hold and transfers the call to the operator depending on timetable and call transfer type set for the operator End N B AutoAttendant puts the caller on hold and transfers the call to the extension number dialed by the caller End AutoAttendant responds 02 Please hold while your call is being transferred ...

Page 24: ... call to the dialed extension Caller gets Ring Back Tone End AutoAttendant prompts Please dial 1 to retry dial 9 for operator dial 0 to go to initial node or dial to disconnect Is digit 9 1 0 dialed timeout H AutoAttendant transfers the call to the operator as per the timetable AutoAttendant responds 00 Good bye Thanks for calling G End End Digit 1 other digit Digit 9 Digit Digit 0 Timeout Error t...

Page 25: ...tension when the extension answers the call End AutoAttendant responds 07 The person you wish to talk to is not available AutoAttendant prompts 06 Please dial 1 for retry dial 9 for operator dial 0 to go to initial node or dial to disconnect Is digit 9 1 0 dialed timeout I AutoAttendant transfers the call to the operator as per the timetable AutoAttendant responds 00 Good bye Thanks for calling G ...

Page 26: ...s 10 to the extension There is call from Name of Caller Meanwhile caller is kept on hold and gets MOH of the PBX AutoAttendant responds 07 The person you wish to talk to is not available AutoAttendant prompts Please dial 1 to retry dial 9 to go to operator dial 0 to go to initial node or dial to disconnect On completion of above message caller gets connected to the called party End Is digit 9 1 0 ...

Page 27: ...he call Does the dialed extension answer the call before wait for answer timer AutoAttendant responds to the extension 10 There is call from Name of the caller Meanwhile caller is kept on hold and gets MOH of the PBX AutoAttendant prompts to the called extension 05 Dial 1 to take the call or Dial 2 to reject the call L Extension dials 1 or 2 AutoAttendant transfers the call to the extension Extens...

Page 28: ...umber User Password On getting programming beeps issue following command 111 Call Transfer Type Where Is digit 9 1 0 dialed timeout L AutoAttendant transfers the call to the operator as per the timetable AutoAttendant responds 00 Good bye Thanks for calling G End End Digit 1 other digit Digit 9 Digit Digit 0 Timeout AutoAttendant responds 07 The person you wish to talk to is not available AutoAtte...

Page 29: ... type as Screen Assume user password as 6262 He should follow following steps to change his call transfer type 1 Call AutoAttendant 2 Dial 2 201 6262 3 Dial 111 5 4 Dial 0 to exit user programming mode 5 AutoAttendant brings you to the initial node Important Point Only three call transfer types viz Blind Wait for Ring and Wait for Answer w o name are applicable for operator Relevant Topics 1 Time ...

Page 30: ...ication cable Matrix communication cable has 9 pin D type female connector on both the sides and is 10 meters long Connecting AutoAttendant with Computer Start your computer and go to command prompt You get C Type CD ProComm You get C ProComm Type ProComm You get C ProComm ProComm Press Enter The computer runs the ProComm Software and you get a full screen showing ProComm Press Esc You get a Statu...

Page 31: ...ons like File Edit View Call Transfer etc Click on Transfer You get pop down menu Click on Capture Text You get a Dialog Box asking file name Give filename with path OR Browse to store in your desired folder In the desired folder create a text file To do so right click Point on New Point to new text document and click on it give a file name say prog as on xx xx xx Now type the same fil You get a D...

Page 32: ...enerated only after entering SE mode 3 There is a separate command for each configuration report 4 A configuration report can be of one or more pages 5 The reports can be archieved printed or mailed 6 Pure ASCII text format is used for reports 7 No graphics are used How to use it Use following command to take individual printouts Name Command Print System Parameters 2500 Print Extension Parameters...

Page 33: ...to analyse the problem During such situation it is advisable to load default values in the AutoAttendant How to use it Use following command to load default values in the AutoAttendant 262 Reverse SE Password Important Points All the parameters except the following will change to default values Prompts Greetings Prompts recorded for the nodes Message recorded at information node On issuing this co...

Page 34: ...tendant AutoAttendant greets the caller as per the time of the day AutoAttendant plays prompt for the initial node as per the timetable Caller dials extension number AutoAttendant checks the validity of the extension number Is the dialed number valid AutoAttendant transfer the call as per the transfer type set for the extension Please refer Call Transfer Type AutoAttendant increments retry count a...

Page 35: ...oAttendant then the call would be transfer to the extension number that appears first in the extension table Whereas the other extension number will never be called AutoAttendant checks the dialed extension number for tis validity If the dialed number is not valid it increments the retry count When the current retry count equals the programmed retry count it transfers the caller to the Operator Ex...

Page 36: ...ps the caller to access the desired person by his name in case his extension number is forgotten This is an advanced feature of an auto attendant How to use it Call the AutoAttendant Dial Dial first three letters of the name of the person you wish to call AutoAttendant transfer the call to the dialed extension name if it is found in the extension table How it works ...

Page 37: ...viated name All three valid digits dialed AutoAttendant responds 01 Sorry Invalid Input A Yes AutoAttendant responds 02 Please hold while your call is being transferred AutoAttendant transfers the call as per the call transfer type set Please refer Call Transfer Types End Is extension status Normal AutoAttendant plays a prompt as per the extension status Please refer Extension Status for more deta...

Page 38: ...tself which is programmable For Example the prompt could be recorded as Please dial first three letters of the name of the person you wish to talk For Sumer Mehra dial 786 and for Sumer Patel dial 728 However please note that the dial by name prompt is 5 seconds Please note that AutoAttendant does not distinguish between two names having same dialing digits For example AutoAttendant cannot disting...

Page 39: ...meters using command 4100 Step 1 Use following command to program extension numbers in the extension table 411 Extension Index Extension Number Where Extension Index is from 000 to 255 Extension Number is a four digit code If the extension number is less than 4 digits dial to terminate the command The extension number should be same as that used in PBX to access various persons in the organization...

Page 40: ...00 to 255 Step 4 Use following command to assign extension status to the extension 414 Extension Index Extension Status Where Extension Index is from 000 to 255 Extension Status Meaning 0 Normal 1 Out for Lunch 2 Left for the day 3 On Vacation 4 On Official Tour Use following command to assign same extension status to all the extensions 414 Extension Status Step 5 Use following command to assign d...

Page 41: ...utoAttendant Avoid using extension numbers 25 and 251 If PBX supports it please change the extension number in PBX By mistake If 25 and 251 are programmed in the AutoAttendant then the call would be transferred to the extension number that appears first in the extension table Whereas the other extension number will never be called Avoid two extensions having same extension name else extension name...

Page 42: ...ttendant V2 System Manual X X EXTENSION PARAMETERS REPORT AS ON 22 05 2004 Tue AT 18 20 IND EXT XT NAM S P W IND EXT XT NAM S P W IND EXT XT NAM S P W 000 24 3 000 0 1111 001 21 3 000 0 1111 MATRIX AUTO ATTENDANT V2R0 ...

Page 43: ...nch the caller may call him after 1 hour or may try other extension He need not wait for the operator Similarly if the called person has left for the day the caller may try other extension or disconnect the call but need not wait for the operator to answer his call This also reduces the number of calls to be handled by the operator making AutoAttendant more efficient However the extension user mus...

Page 44: ...ph Extension status AutoAttendant responds 11 The person you have called is out for lunch AutoAttendant responds 12 The person you have called has left for the day AutoAttendant checks call transfer type set for extension AutoAttendant responds 13 The person you have called is on vacation AutoAttendant responds 14 The person you have called is on official tour Normal Out for lunch Left for the day...

Page 45: ...ve Also it can be changed from SE mode To change extension status from SE mode please refer Extension Parameters Important Points Extension user can use this feature only after changing his user password Every extension can use this feature Relevant Topics 1 Extension Parameters 39 2 User Password 94 X X ...

Page 46: ... destination extension 710 Extension Index Where Extension Index is from 000 to 255 The extension assigned to this Extension Index would become the fax destination Please refer Extension Parameters for details on Extension Index Start Caller calls AutoAttendant Autoattendant greets the caller as per the time of the day AutoAttendant plays the prompt for the initial node as per the timetable While ...

Page 47: ...Even if SE forget to program transfer type as Blind the AutoAttendant takes care of it internally and sets call transfer type as Blind Please note that the extension to which the fax call is to be routed should be defined as valid extension in the AutoAttendant Fax homing may not work if the caller does not give the CNG signal within time first digit wait timer 5 sec after completion of the prompt...

Page 48: ...fer node A graph can traverse through multiple menu nodes A graph can terminate at either an information node or at a transfer node but never at a menu node A single digit is assigned to navigate within the graph The digit used to reach home node from initial node is also programmable Please refer System Parameters for more details Following examples gives a logical representation of graphs Home n...

Page 49: ...03 01 03 04 02 04 05 06 01 02 03 1 2 3 1 1 1 3 2 2 2 Information Node Information Node Information Node 4 04 T ransfer Node T ransfer Node T ransfer Node T ransfer Node 05 06 07 1 2 3 4 08 T ransfer Node T ransfer Node T ransfer Node Node A Node is an arbitrary point a stop over in a graph where an activity like making a decision accessing information etc is made ...

Page 50: ...e non programmable Initial Node Please refer Initial Node for more details Home Node On pressing 8 at initial node the AutoAttendant takes the caller to the Home Node Home node is the starting point of the graph Home node can be a menu node transfer node or an information node If Home node is defined as menu node then only five menu nodes will be available for the remaining part of the graph Gener...

Page 51: ...ion for the transfer node should be programmed in the extension table alongwith its call transfer type Information Node Information node is an arbitrary point in the graph at which the AutoAttendant delivers some information to the caller Information node can be reached only from a menu node At the information node the caller has 4 options to retry to go the initial node to go to the operator or t...

Page 52: ...e as per the node programming Finally caller reaches information node transfer node AutoAttendant takes the call to the desired extension Please refer Dial by Extension End AutoAttedant plays a message for the information node AutoAttendant offers four option to the caller viz to retry go to operator go to initial node or to disconnect End Information node Transfer node How to program Before progr...

Page 53: ...using command 545 Step 14 Playback the recorded prompt for information node using command 546 Step 15 Clean the entire graph using command 551 only if required Step 16 Take a printout of the graph structure using command 5200 Step 1 Decide a simple and easy flow to access desirable number of extensions of an organization Draw a graph for this flow Please note that a clear and an unambiguous graph ...

Page 54: ... it can be changed to any other digit of your choice Use following command to program a digit as Home node code 222 Code Where Code can be any digit from 0 9 Please note that codes digits used to access operator or keep the caller on hold is also programmable Please refer Interfacing AutoAttendant with PBX for more details Please do not use digits with which any extension number starts For example...

Page 55: ...ning 01 06 For Menu Node 01 24 For Transfer Node 01 08 For Information Node Step 5 Use following command to record a prompt for menu node 522 Menu Node Index Record Message Where Menu Node Index is from 1 to 6 Please note that maximum message length at menu node is 10 seconds Please refer Recording Prompts and Responses Step 6 Use following command to playback the recorded prompt at menu node 523 ...

Page 56: ... of information nodes to be used 543 Numbers of Information Nodes Where Number of Information Nodes is from 1 to 8 Step 12 Use following command to assign message length in seconds to each information node 544 Information Node Index Message Length Where Information Node Index is from 1 to 8 Message Length is in seconds from 00 to 60 in case of VM 240 seconds and 01 to 99 in case of VM 480 secs Ple...

Page 57: ...Hiren Extension 228 Direct call to Support Direct call to Pranav Extension 2023 Direct call to Vinay Extension 23 Direct call to Mahendra Extension 2025 Direct call to Administration Direct call to Bharthi Extension 230 Direct call to Minal Extension 231 Direct call to Smita Extension 233 Record appropriate prompts at each node Solution First step is already done in the figure and table shown belo...

Page 58: ...1 02 03 03 04 05 06 01 02 03 04 05 06 07 08 09 1 1 1 2 2 2 3 3 3 1 1 2 2 3 MN Information Further Navigation MN MN MN Step 2 Not required for the example in question as we can use default code 8 to reach home node Step 3 Menu Node Programming Assign unique digit for each option of a menu node 521 Menu Node Index Digit Destination Node Type Destination Node Index 521 1 1 0 02 521 1 2 0 03 521 2 1 2...

Page 59: ...for Hiren Message file name MSG024 522 5 Please dial 1 for Pranav 2 for Vinay 3 for Mahendra Message file name MSG025 522 6 Please dial 1 for Bharti 2 for Minal 3 for Smita Message file name MSG026 These messages can be of maximum 10 seconds duration Step 5 Verify the recorded prompt using command 523 Menu Node Index On giving this command AutoAttendant plays back the prompt To rerecord repeat ste...

Page 60: ...r the example in question Step 15 Take a printout 5200 Important Points At any menu node if the caller dials a digit which is not programmed to direct to any other node or does not dial any digit till time out then the caller goes to the initial node However if the caller dials a digit which is not programmed to direct to any other node or does not dial any digit till time out at the home node its...

Page 61: ...Matrix 61 AutoAttendant V2 System Manual Relevant Topics 1 Prompts and Responses 79 2 Extension Parameters 39 ...

Page 62: ...G DNT DNN DIG DNT DNN 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 TRANSFER NODE XN XN EXT_INDX XN EXT_INDX XN EXT_INDX 01 255 09 255 17 255 02 255 10 255 18 255 03 255 11 255 19 255 04 255 12 255 20 255 05 255 13 255 21 255 06 255 14 255 22 255 07 255 15 255 23 255 08 255 16 255 24 255 INFORMATION NODE IN MAXIMUM NODE 0 IN MAX_TIME ACTUAL_TIME DNT DESTINATION NODE TYPE DNN DESTINATION NO...

Page 63: ...ings are field recordable Greetings can be recorded in any language Each Greetings can be minimum 5 seconds long How to program Step 1 Record a greeting using command 621 Step 2 Playback the recorded greeting using command 622 Step 1 Use following command to record a greeting 621 Time Zone Record Greeting Where Time Zone Meaning 0 Morning 1 Afternoon 2 Evening On issuing the command the AutoAttend...

Page 64: ...AutoAttendant plays the prompt at initial node for non working hour If the caller calls the AutoAttendant during holiday the AutoAttendant plays the prompt for the holiday A prompt length can be minimum 15 seconds How it works Following flowchart explains how to reach Initial node Start Caller calls AutoAttendant Autoattendant greets the caller as per the time of the day AutoAttendant plays prompt...

Page 65: ... Message Message Number Working hours Dial an extension number Dial to dial by name Dial 9 for operator dial 8 for menu Dial 0 to listen this message again MSG018 Non working hours I am Sorry we are closed Dial 8 for information Dial 9 for assistance MSG019 Holiday I am Sorry We are closed today Dial 8 for information Dial 9 for assistance MSG020 These messages can be of maximum 15 seconds duratio...

Page 66: ...n other extensions When an incoming call lands on the AutoAttendant the AutoAttendant processes the call and guides the caller to reach the desired extension As stated above AutoAttendant PBX integration works on two protocols viz Tone Sensing and Gateway Tone Sensing relies on sensing of various call progress tones For example when a caller calls AutoAttendant it keeps the caller on hold and dial...

Page 67: ...are not same There is no standard set for this Hence this protocol for information transfer differ from one PBX to other The AutoAttendant provides a command to integrate different PBXs with the help of a command The AutoAttendant maintains the protocol of various PBXs as in its memory given in the following table When the SE issues this command the AutoAttendant associates itself to the selected ...

Page 68: ...llowing table if special digits are to be used Special Digit Code On hook 0 Off hook 1 Flash 2 Pause 3 A 4 B 5 C 6 D 7 Not used 8 Not used 9 Special digits On hook and Off hook are not allowed for Hold function Example Program the Hold function as 1 Use following command to program the Hold function as 1 224 1 Step 4 Code digit for Retrieve Hold Call function Most of PBXs use a code digit Flash to...

Page 69: ...ere Code is a four digit code used for the transfer function Use to terminate the command if the code is less than four digits By default no code is assigned for Transfer function Special digits On hook and Off hook are not allowed for Transfer function Example Program the transfer function as 2 Use following command to program the transfer function as 2 226 2 Step 6 Code digits for Dial by Name f...

Page 70: ...sconnect 07 Return Call No Reply 08 Return Call Busy 09 Direct Internal Call 10 Direct External Call 11 Direct DID Call 12 All Call Forward 13 Call Forward on Busy 14 Call Forward on No Reply 15 Call Forward to VMS Ringing 16 Call Forward to VMS Busy 17 Call Forward to Non VMS Extension 99 All Gateway Events If the PBX type is 99 and the gateway event and gateway strings are not programmed then th...

Page 71: ...re are changes that the AutoAttendant may not identify the tone properly Use the following command to program the RBT ON Time 281 RBT ON Time Where RBT ON Time is 0000 9999 ms By default the RBT ON Time is 0400 ms Use the following command to program the RBT OFF Time 283 RBT OFF Time Where RBT OFF Time is 0000 9999 ms By default RBT OFF Time is 2250 ms Use the following command to program the RBT ...

Page 72: ...rance is 30 Then Tolerance 30 100 X 750 225 ms Then BT ON duration is sensed from 750 225 ms to 750 225 ms i e 525 ms and 975 ms 750ms 525ms 975ms BT ON Time with Tolerance Use the following command to default the CPD parameters 280 Important Points It is advisable to keep the operator access code in AutoAttendant the same as used by the PBX If 9 is the operator access code in PBX then 9 should al...

Page 73: ...ial by Name Call transfer type of operator Call is transferred to the operator depending on it s call transfer type Initial Node Programming Dial 1 SE Password Dial 2 Extension number User Password Graph Please refer Graphs and Nodes Call Transfer Type Call is transferred depending on call transfer type Programming the AutoAttendant Please refer Programming the AutoAttendant Programming the AutoAt...

Page 74: ...ion Index Where Extension Index is from 000 to 255 The extension programmed for this extension index will work as operator Time Zone Meaning 0 Working hours 1 Non working hours 2 Holiday Please refer Extension Parameters to assign call transfer type to operator Important Points It is advisable to keep the operator access code in AutoAttendant the same as used by the PBX If 9 is the operator access...

Page 75: ... 0 Use following command to enable port 0 311 0 1 Flash Timer Flash is breaking of the loop current for some time This time is called flash time Just as a normal extension dials flash to hold the caller the AutoAttendant also does the same to hold the caller and dial extension number Hence it is required that the flash timer of the AutoAttendant should match with the flash time of the extension of...

Page 76: ...bsequent misuse of features and facilities Default password is 1234 In case the SE password is forgotten the same can be cleared to its default value For more details on this please refer section System Security Passwords If the SE password is not entered correctly the AutoAttendant gives error tone AutoAttendant allows the caller to dial the SE password three times programmable If invalid SE pass...

Page 77: ...t takes the caller to the SE mode Caller enters the 4 digit password Password valid invalid AutoAttendant gives error tone and increments retry count Call is disconnected End Invalid password insufficient digits Valid password AutoAttendant plays prompt tone A C Caller dials 1 2 1 2 AutoAttendant takes the caller to the User mode Caller enters his extension number Is current retry count maximum re...

Page 78: ...the system The AutoAttendant can also be programmed from a remote end from anywhere in the world Programming is accomplished by dialing separate codes string of digits for different settings This eliminates need for entering long and confusing programming sequences Also it eliminates need of any specialized tools Relevant Topics 1 System Security Passwords 88 2 Extension Parameters 39 3 Default Co...

Page 79: ...of each message is different SE should restrict the message within time limits To terminate message caller should dial AutoAttendant gives confirmation tone The default messages events of its occurrences and corresponding message lengths are given in the table below Default Message Name Event when it is played Deault Message Time in Secs Message File No 00 Goodbye Message Played before call is ter...

Page 80: ...0 11 Out for Lunch Message Played when caller calls extension with extension status Out for Lunch The person you have called is out for lunch 3 MSG011 12 Left the Day Message Played when caller calls extension with extension status Left for the Day The person you have called has left for the day 3 MSG012 13 On Vacation Message Played when caller calls extension with extension status On Vacation Th...

Page 81: ...dant How to program Use following command to record prompts and responses either through telephone instrument or through audio input port marked AUX 610 Code Where Code Meaning 0 Any port P1 P4 1 Auxillary port AUX By default recording is allowed from either port How to use it 1 Using Telephone Instrument Call AutoAttendant Enter SE Mode by dialing 1 SE Password at initial node Complete recording ...

Page 82: ...tion provided 600Ω Important Points All the ports except the one being used should remain idle while recording messages else the messages would not be recorded No calls are answered when the system records messages The Auxiliary jack is audio input port and no electrical signal of higher value then the specified limit should be applied to this jack This may result in permanent damage to the system...

Page 83: ...t on again Many times it is difficult to physically walk to the system and restart it It is convenient if we could do the same from an extension This command precisely provides this facility How to use it Use following command to restart the system 263 SE Password Important Point This command does not alter any programming parameters However all active conversations will be disconnected and the po...

Page 84: ...eck and reset RTC values at least once every month to correct this drift Please note that the system RTC takes care of the leap year Date Use following command to set date parameters 251 DD MM YYYY Where DD Date from 01 to 31 leading zero must in case of single digit date MM Month from 01 to 12 leading zero must in case of single digit month YYYY Year is in four digits from 2000 to 2099 Day Use fo...

Page 85: ...to 9 Invalid SE Password or User Password retry count When the caller calls AutoAttendant and tries to enter SE mode or User programming mode AutoAttendant keeps track of it If the caller enters invalid password for number of times equals to retry count AutoAttendant considers him her to be a charlatan and deny access to the SE mode or User programming mode and disconnects the call This serves as ...

Page 86: ...Sec WAIT BEFORE DIALING TIMER 01 Sec PAUSE TIMER 02 Sec RETRY COUNT MAXIMUM EXTENSION RETRIES 3 MAXIMUM PROGRAMMING ACCESS RETRIES 3 ACCESS DIGITS HOME DIGIT 0 MENU DIGIT 8 OPERATOR DIGIT 9 NAME DIGIT HOLD CODE RETRIVE CODE TRANSFER CODE WORKING HOURS TABLE DAY START TIME END TIME 1 00 00 00 00 2 09 00 18 00 3 09 00 18 00 4 09 00 18 00 5 09 00 18 00 6 09 00 18 00 7 09 00 18 00 HOLIDAY TABLE INDEX ...

Page 87: ...TONE ON TIME 0750 ms BUSY TONE ON TIME TOLERANCE 25 GATEWAY STRINGS PBX TYPE NONE STRING TYPE STRING DIAL TONE RING BACK TONE BUSY TONE ERROR TONE DO NOT DISTURB SPEECH DISCONNECT RETURN CALL ON NO REPLY RETURN CALL ON BUSY DIRECT INTERNAL CALL DIRECT EXTERNAL CALL DIRECT DID CALL ALL CALL FORWARD CALL FORWARD ON BUSY CALL FORWARD ON NO REPLY OTHER PARAMETERS VOICE MODULE TYPE 240 Sec RECORDING SO...

Page 88: ...ils How to program Use following command to change SE password 261 New SE password New SE password is a number string of 4 digits By default password is 1234 Forgot your SE password It is very important to remember the SE password Without this password it is not possible to enter in to programing mode and change the settings It is advisable to make a note of this password at a safe place However i...

Page 89: ...it digit could be other then extension number and waits for the second digit while reaching a desired extension Use following command to program the digit to digit wait timer 213 Timer Where Timer is in seconds in two digits from 01 to 99 By default Digit to Digit Wait Timer is 5 second Tone to Speech Timer This timer is loaded when the last tone is sensed For example in case of wait for answer w ...

Page 90: ...the time after which the AutoAttendant plays the busy message to the caller in case the called extension refuses to take the call This timer is loaded when the called extension dials 2 and goes on hook to reject the call Purpose of this timer is allow some time for called extension to hang up before playing message If message is played too soon it will be heard by called extension and not caller U...

Page 91: ...ntries one for each day are required for the week Start End Sunday HH MM HH MM Monday HH MM HH MM Tuesday HH MM HH MM Wednesday HH MM HH MM Thursday HH MM HH MM Friday HH MM HH MM Saturday HH MM HH MM Time Zones Weekdays Working Hours Default table shown below Start End Sunday 00 00 00 00 Monday 09 00 18 00 Tuesday 09 00 18 00 Wednesday 09 00 18 00 Thursday 09 00 18 00 Friday 09 00 18 00 Saturday ...

Page 92: ... from 00 24 25 days can be programmed Date is from 01 to 31 Month is from 01 to 12 Use following command to remove a holiday from the list 242 Holiday Index Where Index is from 00 24 Use following command to clear the entire Holiday list 242 By default holiday list is empty Override current timetable AutoAttendant offers a flexibility to override the programmed timing for the day This feature is o...

Page 93: ...Firm ABC observes weekly off on Sunday To program AutoAttendant to work as normal day on Sunday use following command 241 09 00 18 00 0 Use following command to revert to programmed timings 241 Important Point The override time resets at 00 00 hours midnight Relevant Topics 1 Graph and Nodes 48 2 Operator 74 X X ...

Page 94: ...ult User password is 1111 for all the users However it is mandatory for the user to change his user password to change extension status or call transfer type In case the user has forgotten his password the system engineer SE can set it to default value for any user or change his call transfer type or extension status or user password How to program Use following command to change the User password...

Page 95: ...Section 3 Appendices ...

Page 96: ......

Page 97: ...er of Transfer Nodes 24 Number of greetings 3 Number of Information Nodes 8 Number of Menu Nodes 6 Total Voice message length 240 secs Port Dialing DTMF Dialing As per CCITT recommendation Q 23 Type of Control CMOS Micro Controller with SPC Power Supply AC 90 260V 50Hz 60Hz Power Consumption 10 Watts Environment Temperature 0 45o C Humidity 95 RH non condensing Dimensions LxWxH 260 X 75 X 280 mm 1...

Page 98: ...ion Diode Contact authorized Matrix dealer The Communication Port is not working Replace U6 Contact authorized Matrix dealer Voice messages are not recorded through multimedia jack Please check whether proper command is issued Check capacitor C111 and C121 The volume of prompts responses being played back is low Put jumpers J1 J7 J9 J11 in B C position Normal position of three jumpers is A B Recor...

Page 99: ...ial by Name digit 228 Digit Maximum retry on Invalid extension 231 Retry Number Maximum retry on Invalid SE Password 232 Retry Number Enquire Version Number 235 Version Number Enquire Revision Number 236 Revision Number Program Timetable 240 Day Start Time End Time Override Timetable 241 Start Time End Time Time Zone Clear Holiday list 242 Clear Holiday date 242 Holiday Index Program Holiday dates...

Page 100: ...521 Menu Node Index Digit Destination Node Type Destination Node Index Record message for Menu node 522 Menu Node Tndex Record Message Playback message for Menu node 523 Menu Node Index Remove option at Menu node 524 Menu Node Index Digit Program extension at Transfer node 531 Transfer Node Index Extension Index Select Voice Module Type 541 VM Type Reset Information node programming 542 SE Passwor...

Page 101: ...the point where the caller reaches once he dials 0 at the gateway MENU NODE An arbitrary point in the graph at which the AutoAttendant presents few options a menu in form of a voice prompt to the caller to further traverse the graph NODE A Node is an arbitrary point a stop over in a graph where some activities like making a decision or accessing information is made PROMPTS While traversing through...

Page 102: ...ameters 84 Current Day Please refer System Parameters 84 D Default Settings Please refer Default Configuration 33 Directory Service Please refer Graph and Nodes 48 Do not disturb Please refer Call Transfer Types 21 E Entering the AutoAttendant Please refer Operation of AutoAttendant 73 Extension Numbering Please refer Extension Parameters 39 F Fax Homing 46 Flash Please refer Port Parameters 75 G ...

Page 103: ...r System Security Passwords and User Password 88 94 Port activities Please refer Port Parameters 75 Programmable digits Please refer System Parameters 84 Q R Remote Programming Please refer Programming the System 76 Restart the AutoAttendant 83 S Screen Please refer Call Transfer Types 21 Single digit extension Please refer Graph and Nodes 48 System Reports Please refer Configuration Reports 32 SE...

Page 104: ... Voice Module Please refer Prompts and Responses and Recording Prompts and Responses 79 81 W Wait for Answer with name Please refer Call Transfer Types 21 Wait for Answer w o name Please refer Call Transfer Types 21 Wait for Ring Please refer Call Transfer Types 21 Working hours Please refer Time Table 91 X Y Z X X ...

Page 105: ...Matrix 105 AutoAttendant V2 System Manual Notes Requirement ...

Page 106: ...Matrix 106 AutoAttendant V2 System Manual Notes ...

Page 107: ...Matrix 107 AutoAttendant V2 System Manual R e g i s t e r o f C h a n g e s Programming Register S N Date Major Programming Changes made ...

Page 108: ...Matrix 108 AutoAttendant V2 System Manual Programming Register R e g i s t e r o f C h a n g e s S N Date Major Programming Changes made ...

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