MSC-XD164L Product Manual
4 Software Updates
The procedure for updating software (also called firmware) on Matrix Switch Corporation devices is determined
by the hardware series. The hardware series can be most easily determined by looking at the top right hand
corner of the web page interface, which will indicate the hardware series (Carina, Pyxis, Lynx, Lupus, etc) and
the version of the firmware.
It is recommended that software updates are only performed in order to resolve an issue or gain a desired
feature. While the software update procedures have been designed to be resistant to failure, there is still a risk
of a device becoming inoperable in the event that an update is interrupted. Consult the Troubleshooting section
for information on device recovery in the event this occurs.
4.1 Software Update on Pyxis Series Devices
Once a valid software update image is obtained from Matrix Switch Corporation for the applicable hardware
series, the following procedure can be used to perform a software update.
1. Connect to the device's web page interface using a web browser on a computer connected to the same
Ethernet network and with an IP address on the same subnet as the device.
2. Navigate to the Software Update section of the web page.
3. Click the Browse button and locate and select the desired firmware image.
4. Click the Update button and wait for up to 30 seconds for a success message to be displayed, at which
point the update image has been transferred to the device's FLASH storage area.
5. The device will automatically reboot to perform the remainder of the software update, during which the
web page interface may display a connection error, which can be ignored.
6. The software update may take an additional minute to complete and power should not be disconnected
during this time.
7.
Reload the web page interface by holding down the SHIFT key and clicking the refresh button of the web
browser, it should now show the new firmware version in the upper right hand corner.
4.2 Software failsafe recovery procedure
In the event the device software becomes inoperable and a regular software update cannot be performed, due to
a failed software update or abnormal data corruption, this section can be consulted for the applicable software
recovery procedure. Prior to following this procedure, please check the following, in the event that the issue is
not related to software functionality:
•
Ensure the proper power supply is being used and is connected to a good power source.
•
Check that applicable power indicators/panel buttons are lit and device hardware appears to be otherwise
in working order.
•
If network communication with the device is not working, ensure network cabling and interconnect
hardware is functioning, ensure the proper IP address is being used to connect to the device, is unique on
the network, and that the system being used to connect to the device has a unique IP on the same
network subnet. Consult the
section for details on recovering from an unknown IP
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