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Clock is not displaying
the correct local time or date
Possible reasons and solutions:
1.
Clock did not properly negotiate the DST to standard time (or vice-versa) transition
2.
Time Zone offset has been configured incorrectly. Provide the correct Time Zone
configuration.
3.
DST has been configured incorrectly. This is configured separately from the Time Zone
configuration. Provide the correct DST configuration by either manually entering the DST
rules or selecting the single button configuration under WinDiscovery. If using the
convenient single-button configuration for [US/Canada] or [EU DST], be certain to use the
latest version of WinDiscovery and apply it for each device. If using the [Current Windows
Setting] button to apply the DST rules, verify that the rules on the computer are correct.
4.
If using DHCP/BOOTP for network configuration, consult with your network administrator
to see if the optional Time Zone option has been changed as this option as provided by
DHCP can override manual settings.
5.
If you have used the Set Time/Date function, note that the device assumes that you have
entered UTC and will apply your Time Zone and DST configuration relative to the manually
entered time.
6.
The NTP time server(s) is not available or the NTP server being used has the incorrect UTC
time. Verify the NTP time server(s) are available and is providing the correct UTC time.
“Bad Password” Windows pop-up each time a configuration setting is applied
Possible reasons and solutions:
1.
You have entered and “remembered” an incorrect password in the password windows.
This is now causing multiple error indication windows titled “Bad Password” to pop-up for
each portion of the configuration message that is being sent to the device. You must clear
the memorized password using one of the two options below.
a.
WinDiscovery only remembers the password for the current session, close the
WinDiscovery session and reopen. All passwords will be forgotten by
WinDiscovery.
b.
As an alternative to closing the WinDiscovery session, from the drop-down
menu on the device being administered, click on “Forget memorized
password”.
2.
If using the Global Password feature, the global password does not match the existing
password of the device you are trying to manage. Either change the device password to
match that of the global password, or change the global password to match that of the
device(s) you are attempting to manage.
IF THESE INSTRUCTIONS ARE CONFUSING OR
NOT WORKING FOR YOU
Send us an e-mail or call right away. See last page (p. 35).
