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SNOW JOE

®

 + SUN JOE

®

 CUSTOMER PROMISE

PRODUCT REGISTRATION: 

Snow Joe

®

, LLC (“Snow Joe

®

 + Sun Joe

®

”) strongly encourages 

you to register your purchase. You can register online at 

 

snowjoe.com/ProductRegistration

. Failure to register your 

product purchase will not diminish your warranty rights. However, 

registering your purchase will allow Snow Joe

®

 + Sun Joe

®

 to 

better serve you with any of your customer service needs.

WHO CAN SEEK WARRANTY COVERAGE?

This Warranty is extended by Snow Joe

®

 + Sun Joe

®

 to the owner of 

this new product for residential and personal household use only. 

This Warranty does not apply to products used for commercial, 

rental or re-sale purposes. Should ownership of this product 

change during the 2-year period, please update the product’s 

owner information at 

snowjoe.com/ProductRegistration

.

WHAT IS COVERED?

Snow Joe

®

 + Sun Joe

®

 warrants to the owner that if this Machine 

fails within 2 years from the date of purchase due to a defect in 

material or workmanship or as a result of normal wear and tear 

from ordinary household use, Snow Joe

®

 + Sun Joe

®

 will send a 

replacement part or product, as needed, free of charge and with 

free shipping to the original purchaser.
If, in Snow Joe

®

 + Sun Joe

®

’s sole discretion, the failed Machine 

cannot be repaired with a part, Snow Joe

®

 + Sun Joe

®

 will elect to 

either (A) send a new Machine at no charge and with free shipping 

or (B) refund the full purchase price to the owner.

WHAT IS NOT COVERED?

This Warranty does not apply to the Machines that have been used 

commercially or in non-household applications. This Warranty 

does not cover cosmetic changes that do not affect performance. 

This Warranty is only valid if the Machine is used and maintained 

in accordance with the instructions, warnings and safeguards 

contained in the owner’s manual. Snow Joe

®

 + Sun Joe

®

 will not 

be responsible for the cost of any unauthorized warranty repairs. 

This warranty does not cover any cost or expense incurred by 

the purchaser in providing substitute equipment or service during 

reasonable periods of malfunction or non-use of this product 

while waiting for a replacement part or unit under this warranty.
Wearing parts like belts, augers, chains and tines are not covered 

under this warranty, and can be purchased at 

snowjoe.com

 or 

by calling 

1-866-SNOWJOE (1-866-766-9563)

. Batteries are 

covered in full for 90-days from the date of purchase.
Repair, replacement or refund of the purchase price are 

the exclusive remedies of purchaser and the sole liability of  

Snow Joe

®

 + Sun Joe

®

 under this warranty. No employee or 

representative of Snow Joe

®

 + Sun Joe

®

 is authorized to make 

any  additional  warranty  or  any  modification  to  this  warranty 

which may be binding upon Snow Joe

®

 + Sun Joe

®

. Accordingly, 

purchaser should not rely upon any additional statements made 

by any employee or representative of Snow Joe

®

 + Sun Joe

®

In no event, whether based on contract, indemnity, warranty, 

tort (including negligence), strict liability or otherwise, shall 

 

Snow Joe

®

 + Sun Joe

®

 be liable for any special, indirect, incidental, 

or consequential damages, including, without limitation, loss of 

profit or revenue.

Some states do not allow limits on warranties. In such states, the 

above limitations may not apply to you. 
Outside the USA, other warranties may apply.

ABOVE ALL ELSE, 

Snow Joe

®

 + Sun Joe

®

 are dedicated to you, our customer. We strive to make your experience as pleasant 

as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We 

think it’s important that you know what you can expect from us. That’s why we created the Snow Joe

®

 + Sun Joe

®

 promise.

OUR PROMISE: 

Snow Joe

®

 + Sun Joe

®

 warrant new products for two years from the date of purchase. If your product does 

not work, or there’s an issue with a specific part, we will fix this by either sending you a free replacement part or by sending 

you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting, 

sawing, mowing, washing and…?

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