Trawl Explorer | V5 | Servicing and Maintenance
Troubleshooting
Read this section to know how to solve common problems.
Firmware downloaded on DealerWeb cannot be read by Mosa2
You downloaded a firmware from the DealerWeb, but there is an error message when you add it to
Mosa2.
The firmware has the wrong board ID.
• Check that the last set of numbers in the name of the firmware file corresponds to the board
ID of your sensor. If not, Marport offices need to download the correct firmware file from the
DealerWeb.
Mosa2 does not open due to error message
Mosa2 displays an error message saying it cannot be opened.
Your Mac security preferences do not allow you to open applications not downloaded from the
App Store.
1.
From the upper-left corner of the screen, click
Apple menu
>
System Preferences
>
Security &
Privacy
.
2.
From the lower-left corner of the
Security & Privacy
dialog box, click the lock icon and enter
your password (if applicable).
3.
At
Allow apps downloaded from
, select
Anywhere
.
4.
If the computer is under macOS Sierra,
Anywhere
option is not displayed by default. To display
it:
• Click the magnifying glass from the top right corner of your screen and type
Terminal
.
• Click
Terminal
from the results.
• From the terminal, enter
sudo spctl --master-disable
.
• Press enter.
Anywhere
option is now displayed in
Security & Privacy
preferences.
Sensor has difficulty connecting to Mosa2
Mosa2 is very slow or unable to detect the sensor.
The wireless connection does not work correctly.
• Connect and disconnect the sensor to a charger to make the sensor reboot.
The sensor is out of the range of the wireless signal.
• Bring the sensor closer to the computer.
Sensor cannot connect in wireless connection
When trying to connect to the sensor by wireless connection, the sensor appears on Mosa2
discovery area but you cannot click it OR the sensor does not appear on discovery area.
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