Malvern Visco 88, User Manual, Page: 10 / 74

Chapter 1 Introduction to this manual
Page 1-2 MAN 0378
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Note
Removal of the covers by anyone but a Malvern Instruments engineer will
invalidate the warranty of the instrument.
Where to get help
Help desk
All queries regarding the system should initially be directed to the local Malvern
Instruments representative. Please quote the following information:
„
The model and serial number of the instrument (located with the connectors
under the flap on the back of the casing).
„
If the Bohlin software is being used with a computer connected to the instru-
ment, the software version (to find this, select
Help-About
in the software).
Contact the United Kingdom help desk if the local Malvern Instruments repre-
sentative is not available. Its direct line is +44 (0) 1684 891800.
Note
This help line is primarily English speaking.
Remote support
Malvern Instruments offers a remote support service, delivered by an Internet con-
nection. Benefits include fast and efficient fault diagnosis, reducing downtime and
costs.
Online user training is also available, plus software updates. A high speed Internet
connection is recommended for making use of this facility.
Malvern website - www.malvern.com
The Malvern Instruments website offers a comprehensive range of material charac-
terisation resources for use by customers 24 hours a day, seven days a week.
Resources include Frequently Asked Questions, a knowledge base and application
notes, plus information on other material characterisation solutions that Malvern
can provide.
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