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maktar Qubii, User Manual

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Troubleshooting 

If you experience any of the following common issues: 

•

Trouble connecting to Qubii Duo 

•

Can’t connect to iCloud 

•

Unable to backup 

•

Unable to detect microSD card 

•

Backup malfunction 

•

Error messages 

•

Other  

Please see our Support page for solutions: here. 

If our Support page does not have the solution to your 
problem, please contact us via [email protected] or 
through Customer Support Chat Built in the APP. We will be 
more than happy to resolve your problem.  

Qubii Duo 
User Manual 

57

Summary of Contents for Qubii

Page 1: ...The Automatic Backup Device User Manual iOS Version 1 9 1 3378 Android Version 1 3 11 21102202...

Page 2: ...presentative Contact Support via Qubii Pro App 1 Open to Qubii Pro App Home Screen 2 Select the icon in the top left corner that looks like a 3 dotted line 3 Submit your email address for our represen...

Page 3: ...ssage about your issue with photos screenshots and a video to our support team Please allow 3 5 business days for us to get back to you Visit the Online Help Center Check out our help center here for...

Page 4: ...ers 10 For Android device users 11 Compatibility System 17 Operating System 17 iPhone Models 17 iPad Models 17 Android Models 17 Perks and Advantages 18 Multiple devices 18 Desktop and laptop compatib...

Page 5: ...up albums For iPhone iPad users 40 How do I back up photos from Facebook Instagram or Flickr 40 7 Restore 42 How to restore specific photos instead of full albums 43 8 Additional Qubii Pro App featur...

Page 6: ...users 53 Trusted device 54 Backing up iCloud content 54 Clearing the App Cache 54 Formatting the microSD card 54 How can I format microSD card via computer 55 Built in SD Card Testing Tool 56 Troubles...

Page 7: ...your photos videos and contacts from your smartphone or iPad Also you can choose to back up from any of the following platforms Facebook Instagram Twitter Flickr iCloud Photo Photos Videos and Contac...

Page 8: ...evices come in a variety of colors MicroSD Cards are sold separately We strongly recommend purchasing a microSD Card from a trusted seller for an optimal experience Do not use counterfeit or fake micr...

Page 9: ...tch the microSD card Once switched the backup will start from where it left off Keep in mind that Qubii Duo will format your microSD card from FAT32 to exFAT automatically if your microSD card capacit...

Page 10: ...p Store Qubii Duo Qubii Pro both use the Qubii Pro App The app will detect which device you have and set specific features 2 Insert the charging connector to your device and launch the Qubii Pro App 3...

Page 11: ...vice users 1 Download Qubii Pro App from Google Play Store Qubii Duo Qubii both use the Qubii Pro App The app will detect which device you have and set specific features 2 Insert the charging connecto...

Page 12: ...For Samsung Google Pixel Phone ASUS Redmi or Sony 1 Select Always open Qubii Pro when Android aka is connected 2 Tap OK Qubii Duo User Manual 12...

Page 13: ...For OPPO 1 Select Use by default for this USB accessory 2 Tap OK Qubii Duo User Manual 13...

Page 14: ...1 Select Use by default for this USB accessory 2 Tap OK Qubii Duo User Manual 14...

Page 15: ...will display this message every time when you connect your phone with Qubii Duo Please tap the Cancel button If you select the wrong option it s fine Qubii Duo will still work properly Qubii Duo User...

Page 16: ...tically When your smartphone is not locked Qubii Pro App will turn on automatically when you connect your phone with Qubii Duo You will then see a pop up message asking you if you would like to backup...

Page 17: ...one Xs iPhone Xs Max iPhone XR iPhone X iPhone 8 iPhone 8 Plus iPhone 7 iPhone 7 Plus iPhone SE iPhone 6s iPhone 6s Plus iPhone 6 iPhone 6 Plus and above iPad Models iPad Pro 12 9 inch iPad Pro 9 7 in...

Page 18: ...zed for backup Qubii Duo will automatically create a new folder The folder s name will be the same as your device Desktop and laptop compatibility Qubii Duo works as a USB device when you plug it into...

Page 19: ...d Warranty Qubii Duo is qualified to be registered for a 10 Year Extended Warranty The 10 Year Extended Warranty is available after product registration To register please go to your Qubii Pro App go...

Page 20: ...ubii Duo has a USB port USB connector and microSD card slot above the connector If you have Qubii Duo USB C please use USB C charger If you have Qubii Duo USB A please use USB A charger Indication lig...

Page 21: ...t any size microSD card up to 2TB We recommend a microSD card with a capacity that is greater than that of your device If the microSD card s capacity is lower than your device it s also ok Qubii Duo c...

Page 22: ...of starting over from the beginning Note If you reset the backup records or delete the app Qubii Duo will back up from the beginning But if your microSD card has the backed up items from your device...

Page 23: ...hout your device being connected to Qubii Duo will display the following Please select Help for connection issues Select the 3 dotted line conversation icon in top left corner to contact customer supp...

Page 24: ...Introduction connected to Qubii Duo There will be a transition screen leading to Qubii Pro App s Main Menu Qubii Duo User Manual 24...

Page 25: ...unning you will be able to access the following features on the Main Menu within the app 1 Chat icon Built in customer support 2 MicroSD Card Capacity 3 Settings 4 SD Lock feature 5 Browse Photos 6 Be...

Page 26: ...d a detailed message with photos screenshots and a video of your issue to our support team Please allow 3 5 business days for us to get back to you You may also go here for help 2 MicroSD card capacit...

Page 27: ...essible with a password through the app Hackers malware or any one else will not be able to access your data Even if the microSD card has been ejected from Qubii Duo and gets plugged into other device...

Page 28: ...2 Once activated the app will need to verify your email address After your enter it and tap send the app will send out a verification email Qubii Duo User Manual 28...

Page 29: ...our device iPhone iPad or Android device to open the email You should receive a verification email as shown in the image below Please tap Sign in to Maktar in the email to verify your account Qubii Du...

Page 30: ...When you tap the link you should receive the message shown below informing you that your microSD card has been locked Qubii Duo User Manual 30...

Page 31: ...Duo into your computer If the microSD card is locked your computer will not be able to read it How do I turn off the microSD card lock feature Please go to the main page of the app and tap the SD Loc...

Page 32: ...f you run into any problems or have questions about the SD Lock please contact Customer Support for further assistance For more information see this article in the help center Qubii Duo User Manual 32...

Page 33: ...nd edit photos and content that have already been backed up 1 Browse content by year month and date 2 Browse content by photo video or list 3 Tap this icon to select specific photos to restore delete...

Page 34: ...below 1 Meta Data Qubii Duo will keep all meta data of each photo Meta data includes the location device model date and name of the image 2 Share image to other devices 3 Restore image to your phone 4...

Page 35: ...n choose certain contacts to update or restore Restore all Tap Select all xx contacts and restore This step will add saved contacts to your existing contacts on your device Your existing contacts will...

Page 36: ...time Qubii Duo is connected If you prefer to back up manually you can select the Begin Backup button Qubii Duo keeps your backup records in the Qubii Pro App If you tap the Begin Backup button Qubii...

Page 37: ...Caution If you want to unplug the cable while Qubii Duo is backing up please tap the STOP button first to stop the backup before unplugging the cable Qubii Duo User Manual 37...

Page 38: ...ebook and Instagram For Android users Qubii Duo can back up your photos videos and contacts from your Android device and photos from personal Facebook account If you prefer you can choose the items ma...

Page 39: ...cking up Be sure you have enough space on your iPhone iPad You must first download the photos from iCloud onto your device first before backing them up to Qubii Duo This is due to the fact that 3rd pa...

Page 40: ...um you created How do I back up photos from Facebook Instagram or Flickr To back up your photos from social media accounts 1 Open the Qubii Pro app settings icon backup items 2 Scroll down to see soci...

Page 41: ...g Wi Fi only if you do not have an unlimited data plan Once these features are enabled Qubii Duo will automatically back up photos from your social media accounts when you charge your phone Qubii Duo...

Page 42: ...7 Restore Select Restore to restore specific albums to your smartphone storage Qubii Duo User Manual 42...

Page 43: ...specific photos instead of full albums If you want to restore specific photos please follow these steps Return to the main menu browse photos Tap the blue checkbox icon on bottom right Select images t...

Page 44: ...taneously with other apps like an email account Notes and photo editing apps You can drag and drop photos from the Qubii Duo to other apps you are working from For example you can turn on Notes and Qu...

Page 45: ...microSD card directly through Apple Files App To save documents to the microSD card via Qubii Duo follow these steps 1 Download Apple Files App from App Store 2 Connect your iPhone or iPad with Qubii...

Page 46: ...and tap the files you would like to save to Qubii Duo Take Pages for example 1 Tap the 3 dotted icon 2 Select Share 3 Choose Qubii Pro App 4 Then the document will be saved to the microSD card inside...

Page 47: ...ap Imported Items Then you will find the documents you saved into Qubii Duo Note that Qubii Duo is unable to auto backup any documents It only allows you to manually save documents to Qubii Duo device...

Page 48: ...etter For California Residents please contact us at support maktar com for more information regarding your privacy policy information disclose request Extended warranty All Maktar brand products comes...

Page 49: ...Help Center Check out our help center here for FAQs solutions and support App Lock For security features such as Face ID Touch ID when accessing Qubii Pro App content and features please enable the A...

Page 50: ...ontacts iTunes media Facebook content Instagram content Flickr Twitter content FYI iCloud and Social Media backups use a large amount of data Please enable Download using WiFi only to avoid extensive...

Page 51: ...rom the inserted microSD cards It all depends on the brand For Google Pixel Phone users Qubii Duo is unable to back up content from the lock folder If you would like to back up photos from this folder...

Page 52: ...ntents that are yet to be completed You can use Backup Details to reset your backup record or to remove your backup items If I want to back up all my content to a different microSD card how can I set...

Page 53: ...ngs backup details 2 Tap remove backed up items This step will only remove the photos which have been backed up to Qubii Duo from your phone to trash albums iPhone iPad will keep photos in the trash a...

Page 54: ...e recommend you to go to Backup Items and enable Download using WiFi Only to avoid extra data roaming costs For more information please see this article Clearing the App Cache The Qubii Pro App cache...

Page 55: ...format microSD card via computer indows 1 Connect the Qubii flash drive to a PC 2 Right click on the Qubii folder on the PC once it appears 3 Choose exfat 4 Done Mac 1 Plug Qubii into your Mac 2 Launc...

Page 56: ...ly stored in the Qubii Duo we will first launch a MicroSD card test for inspection to make sure your card meets the quality assurance and up to date standard compliances While testing Qubii Pro APP wi...

Page 57: ...able to detect microSD card Backup malfunction Error messages Other Please see our Support page for solutions here If our Support page does not have the solution to your problem please contact us via...

Page 58: ...mental Compliance Limited Warranty Information Maktar Inc warrants all products must be free from material defects and are made with workmanlike quality and will conform within normal commercial toler...

Page 59: ...ording to the applicable documentation or specifications or to any product the consumer has had repaired or altered by a Person other than Maktar Inc Extend Warranty Maktar brand products offer a 10 Y...

Page 60: ...eceived by us in an unused undamaged condition in its original packaging we will refund your purchase Exchanges Due to Damaged in Shipment Please be sure to inspect your product once you receive it If...

Page 61: ...will send an email to notify you that we have received your shipment If you are approved then your refund will be processed and a credit will be applied to your credit card or original method of payme...

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