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hOW tO usE MakErbOt suppOrt
At MakerBot, we take pride in offering expert, responsive, friendly customer support to all of
our customers around the world. When you email or call us, there are a few things you can do
ahead of time to help us help you.
haVE yOur sEriaL nuMbEr rEady.
The serial number helps us to quickly look up your order and get more complete information
on your MakerBot Replicator. The serial number is located on a label on the right side of your
MakerBot Replicator.
if yOu arE COntaCting us Via EMaiL, bE as thOrOugh as pOssibLE.
Please provide as much information as possible about your issue in your initial email.
The more information we have, the more accurately we can identify your issue.
sEnd a phOtO Or VidEO.
Many issues are easier to diagnose with photographs or videos. These kinds of issues include:
•
• Situations where something is physically damaged or out of place.
•
• Situations where you believe you understand the issue, but don’t know the names
of the components involved.
•
• Situations where your MakerBot Replicator is behaving in a way that may be
difficult to describe.
•
• Print quality issues.
•
If you don’t have a camera handy, you can always use the one on your MakerBot Replicator.
To take a photo, just go to
utilities > Camera > take a picture
. Then copy it to a USB drive
and move it to your computer.
