Magtek ExpressCard 500 Page 25 User Manual Download | Manualshive

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4. Help

This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not

manage to solve your problem, this section also explains how to contact MagTek technical support.

4-1 Warnings and diagnosis

Although the ExpressCard 500 was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove

useful to gain some familiarity with the main warnings.

4-1a CONTROL PANEL WARNINGS

See section 1 - Description of the printer and its functions for further details about the control panel

OFF

STEADY LIGHT

FLASHING

PRINTER READY

The printer is ready to receive data

PROCESSING

The printer is receiving data

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Summary of Contents for ExpressCard 500

Page 1: ...ntactless smart card personalization all in the fastest flat card printer on the market The ExpressCard 500 personalizes cards in bulk or individually for sophisticated premium quality edge to edge pr...

Page 2: ...Its products include secure card reader authenticators small document scanners PIN pads and card personalization and issuance systems These products are used worldwide by financial institutions retail...

Page 3: ...nt head 23 Help 24 Warnings and Diagnosis 25 Diagnosis Help 28 Troubleshooting 29 Poor print quality 30 Partial or Incorrect printing 31 Freeing jammed cards 32 Replacing the cleaning rollers 33 Repla...

Page 4: ...r guide is to guide you step by step through your printer and how it works Take some time to read it in order to better understand your printer and its features and to save time during installation an...

Page 5: ...printer is returned without its original packaging and components are damaged in transit these components will no longer be covered by the warranty You will be charged for new packaging for shipping...

Page 6: ...ut hopper B Cover opening button C Card input feeder D Control panel E Manual card feed option F Carrying handle G DB 9 connector option H Power cable socket I USB socket std J Ethernet socket option...

Page 7: ...7 K Card turnover area L Magnetic encoder option M Cleaning roller N Card thickness adjustment gauge O Thermal print head P Serial number label...

Page 8: ...indicating that the printer is working properly If the control panel does not light then either installation has not been carried out correctly or the printer is not working properly Check the instal...

Page 9: ...acturer s warranty for the printer For optimum print quality MagTek recommends that the printer is fully cleaned every time the ribbon is changed See the Servicing and Maintenance section of this manu...

Page 10: ...rder to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Loading the cards 1 Remove the card feeder 2 Turn the...

Page 11: ...is complete cards are delivered into the output hopper found on the left of the device This output hopper is de signed to collect the printed and or encoded cards The printer is equipped with an outpu...

Page 12: ...e printer accepts cards between 0 25 mm and 1 mm thick The factory setting for card thickness is 0 76 mm Adjusting card thickness through the feeder cage 1 Remove the card feeder from the printer as s...

Page 13: ...pressing on the opening lever then tilt the cover up 2 If necessary remove any ribbon inside the printer Then adjust the thickness of the cards used by moving the lever from right to left to the desi...

Page 14: ...ab Choose Manual feed from the Card management input menu and select the desired output method from the menu The manual card feeder is installed as follows 1 Remove the card feeder from the printer as...

Page 15: ...d to do so by the installation program For the connection procedure see the section on Connecting the Printer Follow the installation procedure scrupulously Some versions of Windows and Macintosh requ...

Page 16: ...ou print a test card when first using the printer and keep it This card records information such as the model and serial number which you could be asked to provide if you call technical support Graphi...

Page 17: ...ty for maintaining card and ribbon products used by the system QwickCards com is accessed from any PC with an Internet Explorer browser and attached IPAD device An IPAD is a PIN entry device with a 3...

Page 18: ...e environment on the print head or on the cards Users must take all necessary precautions to insert only clean cards free of dust deposits or foreign bodies into the machine The frequency and quality...

Page 19: ...riggered after a certain number of cards have been inserted depending on the model of printer that you have see table below You should proceed with the routine cleaning of your printer as soon as the...

Page 20: ...ter cleans the feed rollers the cleaning rollers and the print head 1 Remove the card feeder from the printer as shown 2 Using the lever set the card thickness to the MAX position 3 Remove any cards f...

Page 21: ...cover 7 Remove the ribbon as shown on the diagram 8 Close the cover and check it has clicked shut 9 Hold down the control button on the control panel for one second Cleaning starts 10 The used cleani...

Page 22: ...r particles from the cards before printing Recommended cleaning cycle whenever the ribbon is changed Servicing accessory cleaning wipe Follow the procedure below 1 Open the cover and remove any ribbon...

Page 23: ...rint head we recommend that you regularly clean the print head whenever the ribbon is changed using the cotton buds supplied by MagTek You must also protect the print head and its components from any...

Page 24: ...the tube until the end of the cotton bud is impregnated with alcohol 2 Open the cover and find the print head 3 Gently rub the cotton bud from left to right along the print head for a few seconds 4 Cl...

Page 25: ...gs and diagnosis Although the ExpressCard 500 was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity with the main warnings 4...

Page 26: ...rts with a new card The card feeder is incorrectly installed No cards in the card feeder The cards are not flat The cards are stuck together Press the control button for one second the process will re...

Page 27: ...ntact MagTek for assistance The magnetic strip is facing the wrong direction in the feeder The encoding type is incorrectly configured HiCo or LoCo The encoded data does not comply with ISO 7811 stand...

Page 28: ...the control button once the light flashes 7 The test card is printed in a few seconds in color if a color ribbon is fitted in the printer or monochrome if the ribbon is monochrome 8 The printed card...

Page 29: ...it Make sure you are using the power supply unit supplied with the printer 3 Check the USB cable Check that the USB cable is connecting the printer to your computer 4 Check the ribbon Check that the r...

Page 30: ...Print head dirty or damaged Clean or replace the print head Blurred image The ribbon is not correctly fitted Check that the ribbon is correctly positioned in the printer Poor ribbon synchronisation O...

Page 31: ...on be tween the computer and the printer Try using another cable of the same type 3 Check that the printer is clean Clean the printer especially the cleaning rollers See the maintenance section 4 Chec...

Page 32: ...is more than one card always push the top one first 3 Replace the ribbon then close the printer cover 4 Press the control button on the control panel for one second To prevent card jams 1 Check that t...

Page 33: ...servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life Nonetheless the print head may sometimes need to be replaced MagTek has designed a unique...

Page 34: ...ctive print head 1 Open the printer cover 2 Locate the print head 3 Press on the metal part found at the bottom as shown on the diagram in order to free the lugs from the holding fork then remove the...

Page 35: ...or visible 3 Connect the cable into its socket making sure it is the right way round Do not use any force as this part is relatively fragile 4 Turn the head so that the logo is visible be careful the...

Page 36: ...9 004 00048 the command to be entered is Pkn 179 004 00048 If the print head kit number is not entered correctly printer malfunctions may occur and the warranty may be voided Step 4 Cleaning the print...

Page 37: ...are is stored compressed as a zip file which you will need to extract 4 Then double click on the file in the directory in order to run the firmware installation program 5 When prompted by the program...

Page 38: ...on the file for the corresponding print driver 3 Accept the download then save the file in a directory on your hard drive The firmware is stored compressed as a zip file which you will need to extrac...

Page 39: ...ue color Printing modes Color sublimation and monochrome thermal transfer Advanced color management system for top quality photographs Edge to edge printing Double sided printing Integrated ribbon sav...

Page 40: ...ds1 Card format ISO CR 80 ISO 7810 53 98 mm x 85 60 mm 3 375 x 2 125 Card thickness From 0 25 mm 10 mil to 1 mm 40 mil Double sided printing recommended from 0 50 mm 20 mil Card feeder capacity 100 ca...

Page 41: ...fault setting of high coercivity HiCo unless otherwise requested when placing the order Location of the magnetic encoder The magnetic encoder is a module fitted in the factory The read write head is l...

Page 42: ...lick on the Send button previously execute encoding to run the encoding cycle Automatic extraction is used to encode magnetic strip cards from applications under Windows such as Word for example A tex...

Page 43: ...haracters Track 1 210 ppp1 Alphanumeric ASCII 20 95 2 793 Track 2 75 ppp1 Numeric ASCII 48 62 2 403 Track 3 210 ppp1 Numeric ASCII 78 62 2 1073 1 bits per inch 2 Except for the character 3 Including t...

Page 44: ...n the smartcard is positioned underneath it and is pushed mechanically upwards The programming sequence for a smartcard is always carried out before the printing Use only smartcards compliant with the...

Page 45: ...points 1 C1 V c c 2 C2 reset 3 C3 clock 4 C4 reserved 5 C5 ground 6 C6 Vpp 7 C7 I O 8 C8 reserved 9 C9 ground when the chip is switched with the contact station A sequence of commands must be sent via...

Page 46: ...ealer for further information Location of the antenna or the encoder including an antenna By means of a specific command the card is positioned close to the antenna such that the card lies within its...

Page 47: ...a COM port on the computer DB 9 Connection Pins RS 232 signals 1 Not Used 2 RxD 3 Txd 4 Not Used 5 Not Used 6 Not Used 7 RTS 8 CTS 9 Not Used A sequence of commands must be sent via the printer s int...

Page 48: ...052 Gold Monochrome Ribbons 1000 93400051 Silver Monochrome Ribbons 1000 93400054 KO Monochrome Ribbon 500 96700022 50 Cleaning Cards n a 96700025 Single Cleaning Cards minimum order of 13 n a 9670002...

Page 49: ...to the warranty service location and to use the original shipping container or equivalent MagTek will return the product prepaid via a three 3 day shipping service A Return Material Authorization RMA...

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