3 - Preventive Maintenance Procedure (EC3000)
ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure
Page 11 of 24 (
D998200294-10
)
3.1
Prepare the Device for Preventive Maintenance
To prepare the device for service, follow these steps in accordance with standard safety practices:
1)
Ask the customer operators or other customer representative if they have had any specific problems
with the device. If you need to troubleshoot a specific problem, address that before performing
preventive maintenance. See section
D99875607 ExpressCard 2000 / ExpressCard 3000
Hardware Service Manual
for assistance troubleshooting reported issues.
2)
Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
3)
Make sure the device is powered on and connected to the network.
4)
Park the hopper shuttle at the front of the device by following these steps:
a)
On the touchscreen, press the
Menu
button.
b)
Press the
Maintenance
button to open the
Maintenance Menu
page.
c)
Press the
Remove Hopper
button and wait for the hopper shuttle to finish moving.
5)
Open the top access door (see
D998200281 EC3000 Installation and Operation Manual
).
6)
Open the two side access doors (see
D99875607 ExpressCard 2000 / ExpressCard 3000
Hardware Service Manual
).
7)
Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
8)
Inspect the mechanical parts inside the device and inside the image printer, paying special attention to
belts, cables, and plastic gears to see if there are signs of wear or damage.
3.2
Deep Clean the Image Printer
Deep clean the image printer per the steps in
D998200281 ExpressCard 3000 Installation and
Operation Manual
.
3.3
Clean Transport Rollers
Clean all the transport rollers per the steps in
D998200281 ExpressCard 3000 Installation and
Operation Manual
.
