6 - Operation
DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual
Page 32 of 56 (
D998200382-10
)
6.4
About the Touchscreen Display
6.4.1
Welcome Page / Active Idle Page
When the device is powered on, in Active mode, and idle (not performing a transaction or displaying
host-driven user interface prompts), it shows
Welcome
or a custom graphic, if it is configured to do so.
For more information about custom graphics, see
D998200383 DynaFlex and DynaFlex Pro
Programmer’s Manual (COMMANDS)
.
Figure 6-3 - Welcome Page Examples
The device may show text other than “Welcome” when it is Active / idle under certain conditions:
OFFLINE / Tampered
means the device has detected an attempt to tamper with it (for example,
physical tampering, out-of-spec temperature range, electrical attack). If this occurs, remove the
device from service and set it aside in a secure location for possible forensic analysis, and contact the
manufacturer or your reseller for support. This mode can only be reset in the manufacturing facility.
OFFLINE / Tamper not active
means the device’s tamper detection system is not activated. The
device is not configured properly. If this occurs, remove the device from service and contact the
manufacturer or your reseller for support.
OFFLINE / Security not activated
means the device’s data security features have not been
activated. The device is not configured properly. If this occurs, remove the device from service and
contact the manufacturer or your reseller for support.
OFFLINE / Security activated
means the device is ready to have keys injected. If this occurs,
remove the device from service and contact the manufacturer or your reseller for support.
OFFLINE / HW missing
means the device can not detect one or more of its installed modules. This
may indicate a mechanical or electrical failure. If this occurs, remove the device from service and
contact the manufacturer or your reseller for support.
OFFLINE / Key missing
means the device is missing one of the encryption keys that are critical to
its data security systems. The device needs to have keys properly injected. If this occurs, remove the
device from service and contact the manufacturer or your reseller for support.
OFFLINE
without any clarifying text means the device is not ready for normal operation.
