Maintenance
Contact MagneMotion Technical Support
22
MagneMotion
Rockwell Automation Publication MMI-UM002E-EN-P - March 2016
Contact MagneMotion Technical Support
To help you receive the most value from the MagneMotion Support Specialists, have the fol-
lowing information ready before contacting MagneMotion Technical Support.
1.
Download and save the Node Controller and High Level Controller logs.
2.
Record the serial numbers from the motors and Node Controllers.
3.
Provide the location of the MagneMover LITE transport system.
4.
Provide the name of the person to contact, e-mail address, and telephone number.
5.
List any error codes received during the failure.
6.
Prepare a detailed description of the events leading up to the error.
•
How long has the equipment been in operation?
•
Was any work done on the equipment prior to the error?
•
What command was the equipment performing when the error occurred?
•
List all actions taken after the error was performed. What were the results of
those actions?
•
Is there any other information that may assist our Specialist?
7.
Contact MagneMotion Technical Support:
Main Office
Technical Support
MagneMotion, Inc.
139 Barnum Road
Devens, MA 01434
USA
Phone: +1 978-757-9100
Fax:
+1 978-757-9200
+1 978-757-9102
[email protected]