Magma EB3600-10 User Manual Download

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Magma

EB3600-AB | Chapter 12 How to Get More Help

140

Chapter 12 How to Get More Help

You can visit the Magma Technical Support FAQ pages on the Internet at: www.magma.com/support/

Contacting Technical Support

Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available
Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support make sure to include the
following information:

1. Exact and correct Magma Serial #
2. Service Ticket or Case # (if you already submitted an online request)

3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description

When submitting an online technical support request always provide a valid working e-mail address, phone number,
shipping address and proper contact name.  Check your e-mail for an automated response containing the case # and
updates.  You can also visit our web site at: www.magma.com/support.  For a quick response, use the Technical Support
and RMA Request Form available in the Support Section of the website.  Simply complete the form with all required
information. Please make sure that your problem description is sufficiently detailed to help us understand your problem

Shipping or Transporting of Expansion Unit with PCI / PCIe cards

Any PCIe cards in

should be removed

(or not to be installed) prior to shipment to avoid or prevent possible damage.

Note: Expansion board and PCIe / PCI cards that arrive damaged in shipment will not be covered under warranty.

Returning Merchandise to One Stop Systems / MAGMA

If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number.
Put this number and your return address on the shipping label when you return the item(s) for service.

Magma will return

any product that is not accompanied by an RMA number.

Please note that Magma WILL NOT accept COD packages,

so be sure to return the product freight and duties-paid.

Ship the well-packaged product to the address below:

Attention:RMA # ________, MAGMA
9918 Via Pasar
San Diego, CA 92126
USA

It is not required, though highly recommended, that you keep the packaging from the original shipment of your Magma
product. However, if you return a product to Magma for warranty repair/ replacement or take advantage of the 30-day
money back guarantee, you will need to package the product in a manner similar to the manner in which it was
received from our plant. Magma cannot be responsible for any physical damage to the product or component pieces
of the product (such as the host or expansion interfaces for the expansion chassis) that are damaged due to
inadequate packing. Physical damage sustained in such a situation will be repaired at the owner’s expense in
accordance with Out of Warranty Procedures. Please, protect your investment, a bit more padding in a good box will
go a long way to insuring the device is returned to use in the same condition you shipped it in. Please call for an RMA
number first.