Magicard Rio Pro, Maintenance Manual

Page: 57 / 108

Ultra Electronics Card Systems
Rio Pro Maintenance Manual
- 57 -
SECTION 12.3 IMAGE PROBLEMS
Problem Probable Causes Possible Solutions Reference Section
White line along the length of the
Card. Line is always in the same
place on every Card.
1. The Print Head has some damaged
heating elements.
1. Print Head will have to be replaced. 1. Section 10
Mis-registration of colours, (3D
effect, ghosting of colours and
blurring).
1.
Card is being positioned in slightly
different positions for each colour pass.
Black Text and Overcoat are not
affected.
1. Clean the rubber Rollers in the
Printer.
2. Slipping Drive Belt.
3. Card Print Drive Motor belt tension
loose.
1. Section 7
2. Section 11.9
White margins at one or both ends
of the Card > 5mm.
1.
Incorrect page size set in the printing
Application.
2. Image Size is not large enough to
completely fill the Card.
1.
Ensure the Page Layout/Setup is
taken from the installed Rio Pro
Driver.
2. Image size must be 1016 pixels
(85.6mm) x 642 pixels (54.5mm)
1. Section 4.2
White margins at one or both ends
of the Card < 2mm.
1.
Incorrect page size set in the printing
Application as above.
2. Image Size is not large enough to
completely fill the Card.
3. Start & End Positions are not at default
in the Printer Driver.
1.
Ensure the Page Layout/Setup is
taken from the installed Rio Pro
Driver.
2. Image size must be 1016 pixels
(85.6mm) x 642 pixels (54.5mm)
3. Restore the default Start & End
positions in the Printer Driver.
1. Section 4.2
Small areas or dots of missing
colour, can be in any position on
the Card.
1. Dust, dirt or surface contamination on
the Card.
2. Dust, dirt or contamination on the Dye
Film.
1.
Ensure the Cards are flat, clean
and free from contamination or
fingerprints, replace if necessary.
2. If the ribbon has to be removed
avoid touching it and do not place
flat on the surface (static).
3. Replace the Sticky Roller inside the
Printer, one is included with a new
roll of Dye-Film.
1. Section 4.2 &
7.4.
Printed colours across the whole
Card are too light and generally
washed out. 1. Cards are not the correct type.
2. Printer Head Power has been reduced
too low.
1.
Cards must be PVC or have a PVC
covering layer across the surface.
2. Check the driver settings and reset
the YMC Power to 50, increase if
necessary.
1. Section 4.2
2. Section 8.4
Text or Barcodes are either missing
or too light, colour is acceptable. 1. Black Resin Power is set too low or too
high. 1. Increase the Black Resin Power
setting in the Driver.
1. Section 8.4
Card images are fading after a few
weeks.
1.
High amount of surface abrasion
occurring.
2. Overcoat has not been printed on the
Card.
1. Cards may need extra protection
like a lamination patch.
2. Ensure the Overcoat is enabled
with the Driver.
1. Section 8.4
Front section of the Card (as its
ejected) is faded compared to the
rest of the Card.
1. Print Head angle is not set-up correctly.
1. Rotate the Print Head angle
adjustment screw anti-clockwise by
one turn to make more positive.
1. Section 10.5
Rear section of the Card (as it's
ejected) has faint dark wavy lines.
1. Print Head angle is not setup correctly.
1. Rotate the Print Head angle
adjustment screw clockwise by one
turn to make more negative.
1. Section 10.5