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User Manual 

ID card printer 

Document No: 688   

Issue 3.00   - 05/2009 

Summary of Contents for Enduro Duo

Page 1: ...User Manual ID card printer Document No 688 Issue 3 00 05 2009...

Page 2: ...ng the right dye film ribbon 15 Choosing the right cards 16 Card material 16 Card size 16 Card thickness 16 To obtain good quality prints the card must be 16 Printable area of the card 16 Using Magnet...

Page 3: ...ation A WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures SAFETY INSTRUCTIONS To pr...

Page 4: ...r using the Ultra Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please en...

Page 5: ...duro printer IMPORTANT do not connect USB yet Normal office environment with A properly grounded power supply Ambient temperature 10 to 30OC 50 to 86OF Protection from direct sunlight and chemicals Pr...

Page 6: ...e back of the printer and click into place Always fan the cards to ensure the cards are not sticking together before inserting into the hopper and handle the cards carefully to keep the surfaces clean...

Page 7: ...and the take up spool into the front slots Close the printer Connect the power supply Select the adapter for your region and connect to power supply unit Plug in and connect to printer which will aut...

Page 8: ...tart button then click on run Type D autorun where D is the drive letter for your CD drive then press the return key 2 Now follow the on screen instructions to install the printer driver 3 On completi...

Page 9: ...YOUR ENDURO PRINTER Printer parts 1 Lid opening latch 2 Thermal print head 3 Card cleaning roller 4 LCD display screen 5 Soft function buttons 6 Hand feed cleaning card entry 7 30 card capacity stacke...

Page 10: ...tion varies depending on the text displayed in the square brackets _ _ _ _ immediately above each button The menu options for the soft buttons are explained in the following pages Front display panel...

Page 11: ...e Next button to step through each option in the menu The following menu options will be displayed 1 of 6 Clean rollers 2 of 6 Test card 3 of 6 Info 4 of 6 Hand Feed 5 of 6 Advanced 6 of 6 Exit Menu O...

Page 12: ...tion of the printer You will be asked to confirm that you wish to print a test card If you select Yes the printer will feed a card from the hopper and print an internally generated test image on it In...

Page 13: ...atically from the card hopper ON At the start of each print the Enduro will request you to feed a card through the card feed slot in the front of the printer Note Cards will not be fed from the card h...

Page 14: ...on of the printer You will be asked to confirm that you wish to encode and print a test card If you select Yes the printer will feed a card from the hopper encode the magnetic stripe and print an inte...

Page 15: ...ost is critical monochrome printing is a fraction of the cost of colour printing Printer model Type of images you want to print Cards per ribbon Ribbon Panel Layout Part Number Enduro Enduro Duo Colou...

Page 16: ...CR80 3 375 x 2 125 86 5 mm wide x 53 98mm high Card thickness Minimum 0 015 0 38mm Standard 0 030 0 76mm Maximum 0 063 1 60mm To obtain good quality prints the card must be Glossy white Free from dirt...

Page 17: ...neath when viewing from the front of the printer Refer to your PC Badge printing application for instructions on how to print and encode a magnetic stripe card Using self adhesive cards We recommend o...

Page 18: ...then press the return key 2 Select the language you wish to use 3 Select the Enduro option 4 Select Install Software 5 Then select Install Driver The driver will now start to install turn to next pag...

Page 19: ...o printer is connected to the PC via the USB cable and powered ON When the printer is detected by the PC the driver installation will be completed and the printer will be ready to use CAUTION If the c...

Page 20: ...this file gives an excellent clear explanation of each driver setting To view the driver s help file go to the printer preferences as described above and click on the Help button in any of the tabs 1...

Page 21: ...t Add or Remove Programs 3 Select the Magicard Enduro entry and click on Change Remove 4 Now just follow the prompts from the Printer Uninstall application 1 On the PC go to the Windows logo then Cont...

Page 22: ...ter produces better quality magnetic encoding THE MAGICARD CLEANING SYSTEM There are three main parts to your printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning...

Page 23: ...ach time you replace the dye film A Select Menu option 1 Clean rollers press Ok and follow the on screen instructions B Remove the cards lift out the rear feed hopper and then press Next And Remove fi...

Page 24: ...out the used cleaning roller This is the blue roller positioned behind and below the rear dye film spool Remove the metal bar from the centre of this cleaning roller Slide the metal bar into the new...

Page 25: ...en We recommend that you clean the print head each time you replace the dye film Take the cleaning pen from your Enduro cleaning kit Open the printer and carefully rub the pen several times along the...

Page 26: ...to load the upgrade dye film roll and the printer does everything else automatically 2 Q How does it work A All Enduro printers have a card flipper mechanism The RFID tag in the special upgrade dye f...

Page 27: ...ges MA1000K Monochrome black resin 1000 images Various monochrome colors available Product Code Description Magicard Cleaning Kit 3633 0053 Contains 10 cleaning cards and 1 pen 3633 0054 Contains 5 cl...

Page 28: ...and feed error please select and try again Code 03 00 The printer is in hand feed mode and has not detected a card inserted in the front for ten seconds 2 Ensure card is inserted far enough into the s...

Page 29: ...ne Magicard film 2 Check there is dye film installed if not install a roll of film 3 Check whether the dye film has been completely expended if so install a new roll Out of dye film please load a new...

Page 30: ...ly plugged into the printer 2 Try installing a new roll of ribbon 1 Turn off the power then make sure the printhead cable is connected Print Head Error switch printer off and reconnect print head Code...

Page 31: ...upply Code 23 00 The printer detects a low level of output from the Power Supply Unit 1 Make sure the correct Magicard power supply is connected Table 2 Dye Film Problems Problem Probable Cause Soluti...

Page 32: ...clear 2 Card not running smoothly along the platen runway 2 Contact Magicard Tech Support for advice on clearing the platen Vertical white line down one or both ends of card 1 Incorrect driver setting...

Page 33: ...Magicard Enduro in the Windows Printers faxes panel 2 Incorrect port selected 3 Driver corrupted 2 Check port selection in driver properties 3 Update with latest printer driver Prints stuck in spooler...

Page 34: ...rolls from any source other than Ultra Electronics or have been used to print on anything other than card surfaces which are approved by Ultra and which will generally be made of PVC be completely fla...

Page 35: ...ter for the UK Europe and Rest of World Ultra Electronics Card Systems Waverley House Hampshire Road Granby Estate Weymouth Dorset DT4 9XD UK Tel 44 0 1305 784738 Fax 44 0 1305 777904 Email Support cu...

Page 36: ...d Systems Ultra Electronics Card Systems Hampshire Road Weymouth North American Sales Support Center Dorset DT4 9XD United Kingdom 6711 176th Avenue NE Redmond WA 98052 Tel 44 0 1305 784 738 Toll Free...

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