Document No. 4780 Issue No. 1.03
User Guide
Page 1: ...Document No 4780 Issue No 1 03 User Guide...
Page 2: ...kstart Guide 17 Customising the Settings and Features 18 CHOOSING THE CORRECT FILM AND CARDS 21 DYE FILM TYPES 21 CARD TYPES 22 Magnetic Strip Cards 23 Self Adhesive Cards 23 Rewriteable Cards 23 INIT...
Page 3: ...KOTE NOT AUTH 46 17 UPGRADE INVALID 46 18 UPGRADE NOT AUTH 46 19 SOFTWARE INVALID 46 20 SD WRITE FAILED 47 21 INSTALL FAILED 47 22 DUPLEX DISABLED 47 23 MAG DISABLED 47 24 FILM NO COLOUR 47 25 FILM NO...
Page 4: ...s an over the edge sized image consistent with reverse transfer printing which allows the entire card surface can be covered with a bleed Therefore it is important that any aspects of the image that t...
Page 5: ...Panel Display Multi function Colour LCD Dimensions L x W x H Mayvary according to printer model Estimated Weight Mayvary according to printer model Power Source 100 240V AC 3 75A 50 60 Hz 90W Interfa...
Page 6: ...n a normal office environment with 1 Protection from direct sunlight 2 An ambient temperature between 10 to 30 C 50 to 86 F 3 Relative humidity 20 to 70 Do not expose to excessive moisture 4 Protectio...
Page 7: ...ly Printer Front Display Front Card Flipper Printer Cleaning Roller Front Card Stacker 70 Card Capacity Dye Film Sensor Card Input Hopper 100 Card Capacity Rear Connector Panel Kensington Lock Under B...
Page 8: ...ON ONLY not to scale In each case the front panel buttons are used in conjunction with the front panel display to navigate through the various printer User and Maintenance menu options please see page...
Page 9: ...g Card Ready Insert Cleaning Card now Hand Feed Mode Hand Feed ON OFF See Menu Note 1 Print Test Print Test Are you sure Yes No Mag Test ISO JIS 2 ISO JIS 2 Are you sure Yes No See Menu Note 2 More St...
Page 10: ...n X Grade Grade X Reboot Printer Printer Initialises Menu Notes 1 Hand Feed Mode Hand Feed Mode enables the user to select whether cards are fed from the rear Hopper or by hand via the printer s front...
Page 11: ...Feed Feeding Card Soak Card Feed 1 100 Long Soak Feeding Card Long Soak 1 10000 Sensor Test Cam Sensor Cam Sensor blocked unblocked Dye Sensor R XXX G XXX B XXX Respective RGB values displayed Flip S...
Page 12: ...talled printer icon on your PC as follows 6 Open the Control Panel window When open ensure the View by option top right of window is selected to Small icons Select the Devices and Printers option from...
Page 13: ...the selection shown Then select Drivers and Downloads and finally the MacOS Printer Driver option 3 You should now see the option to select a different Operating System OS Macintosh Apple icon or Lin...
Page 14: ...n continued The Driver download is shown below but in addition to this the user will also be guided by on screen instructions through each stage of the process 1 1 Open the Downloads folder 2 The Inst...
Page 15: ...360 NEO Card Printer User Guide 15 The Macintosh Driver Installation continued 4 4 Click Install Enter your admin credentials and click Install Software 5...
Page 16: ...360 NEO Card Printer User Guide 16 6 5 Installation successful Click Close to finish The Macintosh Driver Installation continued...
Page 17: ...360 NEO Card Printer User Guide 17 Mac OS Quickstart Guide 2 Select Printers and Scanners 1 Open the System Preferences...
Page 18: ...360 NEO Card Printer User Guide 18 Customising the Settings and Features...
Page 19: ...360 NEO Card Printer User Guide 19 Configuring Settings and Features continued 3 2 1 4 5 6 7 8 9 10 11 12 1 2 3 4 6 8 10 5 7 9 12 11...
Page 20: ...360 NEO Card Printer User Guide 20 Configuring Settings and Features continued f a b c d e b a c d e f...
Page 21: ...m prefix code 4 NEO region code SINGLE SIDED MONOCHROME DYE FILMS Dye Film Part Numbers Product Variant MA1000K Colour Black Red Blue Green Silver Gold White Scratch MN600KO 4 MA1000 Film Variations N...
Page 22: ...mm w x h Card thickness should be as follows Standard 0 030 0 76 mm Minimum 0 020 0 51 mm Maximum 0 040 1 02 mm Do not use any cards outside the Printers card thickness specification 0 50 1 27mm 20 50...
Page 23: ...asable In some cases the cards can be reused up to 500 times the actual number of times can vary between card type and manufacturer Rewriteable cards are identical to standard PVC cards in terms of ph...
Page 24: ...llows 1 Open the Control Panel window When open ensure the View by option top right of window is selected to Small icons Select the Devices and Printers option from the displayed list In the Devices a...
Page 25: ...tus communication between the printer and PC 5 Right click on the printer icon in the Devices and Printers window and select Printer Properties 2 and then the Network tab Next click the Ethernet butto...
Page 26: ...he user s network 7 Click the OK button This will exit the setup windows and save the user s settings Finally connect the network LAN cable to the Ethernet port of the rear of the printer and then pow...
Page 27: ...t page select the Your Account option You will then be given the option to log in to your account or Register to create a new account you will be required to enter your own details and register the pr...
Page 28: ...ser Guide 28 3 4 Placing the upgrade order 3 After reading the text on the above page the user will need to agree the Terms and conditions to proceed 4 Finally select the Place Order button to complet...
Page 29: ...he order has been placed When placed the order will be sent to Magicard Sales who will process this further Once payment for the upgrade has been made the upgrade will be sent to the user in electroni...
Page 30: ...g Preferences Printer Tab Printer Upgrade s button When the Printer upgrades button is selected the user will see the option to order the Holokote Order Holokote Selecting the Order Holokote option op...
Page 31: ...ction from an online computer then moved to the printer s computer and placed into the Available section via Browse The custom Holokote can then be allocated a slot in the left Installed window using...
Page 32: ...We recommend that you clean the printer s rollers and Print Head each time you change the dye film A clean printer will produce superior quality ID cards and is less likely to require factory mainten...
Page 33: ...l IPA and is very effective at removing light grease such as finger grease etc which would otherwise spoil a printed card To use simply run the tip of the pen across the print face several times as sh...
Page 34: ...d regularly using a damp cloth When clean refit the roller do not discard The Blue Sticky Roller As the name suggests the blue roller has a sticky coated layer which is exposed when the paper wrapper...
Page 35: ...iscard this metal bar as it will be required for the replacement roller Discard the old used blue roller 3 Slide the metal bar into the new replacement blue roller 4 Refit the new roller with bar into...
Page 36: ...ing the Printhead Refitting a replacement printhead is the reverse order of the procedure below Remove connector from rear of printhead 1 2 3 Gently push to release printhead Tilt printhead clear of m...
Page 37: ...lock Error code 3 1 Reason While hand feeding a card it took too long for the hopper sensor to detect a card 4 CARD JAM Error code 4 0 Reason While moving the card forwards to the front sensor in prep...
Page 38: ...n While moving the card past the front sensor having seen the card arrive at the sensor and having moved the card most of the way past that sensor it took too long for the sensor to unblock Error code...
Page 39: ...Error code 4 26 Reason While moving the card to the rear sensor it took too long for the rear sensor to block 5 OUT OF FILM Error code 5 0 Reason While moving a dye panel edge from the dye sensor to t...
Page 40: ...of film marker 6 FILM INVALID Error code 6 0 Reason The fitted dye film had an invalid RFID tag Either the tag was not programmed correctly or there is a problem with the RFID tag reader Error code 6...
Page 41: ...lipper it took too long to detect the start of the blocked region of the flange Error code 9 1 Reason While initialising the flipper and having detected the start of the blocked region of the flange i...
Page 42: ...his probably means the print job file was corrupt Error code 10 8 Reason The printer received a print job The payload provided was not large enough to hold the image width specified This probably mean...
Page 43: ...is out of range This probably means the print job file was corrupt Error code 10 21 Reason The printer received a print job The margin for the HoloCode is out of range This probably means the print j...
Page 44: ...he printer does not fix this problem try updating the firmware If that does not work there is probably a hardware fault Error code 13 5 Reason The print engine microcontroller reported an error If reb...
Page 45: ...libration the printer detected that the red and green duty cycles were out of range Error code 13 17 Reason While updating the dye control calibration the printer detected that the red green and blue...
Page 46: ...or code 16 0 Reason While attempting to validate a Holokote file the printer found that the file was not licensed for this printer It is possible that the file was intended for a different printer 17...
Page 47: ...ither the SD card is missing unformatted or functioning incorrectly Error code 20 5 Reason While attempting to format the SD card at the start of a soak routine the formatting process failed Error cod...
Page 48: ...or Error code 26 5 Reason The print engine MCU reported a flip rotation motor fault Note that this is the flipper motor which rotates the flipper not the one which drives the card Error code 26 6 Reas...
Page 49: ...ved a job with neutral panel options but the fitted dye film does not have neutral panels 34 FILM NO PPANEL 35 NO MAG DATA Error code 35 0 Reason Mag options were provided to the printer but not mag d...
